[Resolved]  Kotak Mahindra Bank — Regarding brokerage

Address:

Patiala, Punjab

Dear Sir

As per your comments on my complaint, no one contact me till now. i called the bank and they said service manager will know about it and disconnect my call. Please let me know whether you are going to sort it out or i will move to court. i am fed up from the bank as i take more than a month and no result is found till now. I request you to please train your staff before assign them any duty.


Thank you

prem chand




Dear Mr Prem Chand,

Our team has made a note of your concerns and will look into this and contact you soon. If you have any further queries regarding your account, we request you to write in to us at solutions.[protected]@kotak.com.

Regards, Kotak Support Team








Regarding brokerage
Respected Sir/Madam,

i am prem chand and i am writing this complaint on behalf of my wife Reena. we have opened a account in your rajpura branch which include saving account, a Demat and online trading account. At the time of opening the account, Bank made a commitment that bank will charge a brokerage of 0.02% (for intraday) and 0.2% on delivery in plan A. Bank official did not tell us that bank will charge a flat brokerage on the share having value less then Rs 100 and also about the Monthly NSDl charges. Now bank is charging at rate of flat 3 paise on intraday and 30 paise on delivery. I made complaint regarding this to bank, but they do not have a solution of this. Bank manager said, they can reduce my brokerage for future, they cannot reimburse the extra brokerage charged by bank. If bank can charge extra money from my account then bank must have to reimburse the money to my account. Please sort out my problem and reimburse my money to my account. This is fraud done by bank. Please contact me instead of my wife in this regards as i am looking all her banks accounts.

Thank you

With due regards
prem chand
[protected]