| Address: | Dehradun, Uttarakhand |
To,
Shri M.S.Pratap
Insurance Ombudsman Office of the Insurance Ombudsman
Jeevan Bhawan, Phase 2, 6 th floor,
Nawal Kishore Rd. Hazratganj,
LUCKNOW – 226 001
Tel.:[protected]
Fax:[protected]
E-mail: [protected]@sancharnet.in
The Grievance Redressal Officer,
8th Floor, Godrej Coliseum,
Behind Everard Nagar,
Sion (East), Mumbai – 400 022
Contact No: 022 – 6621 5555
Email ID: kli.[protected]@kotak.com
Subject:
COMPLAINT REGARDING CONDUCT OF BUSINESS BY KOTAK MAHINDRA LIFE INSURANCE COMPANY LTD. AND REQUEST FOR WITHDRAWAL OF COMPLETE PAYMENTS MADE BY ME SO FAR, POLICY NO. 01615100,02115732,01866517 & 01898762. TOTAL AMOUNT CONTRIBUTED ONE LAC FIFTEEN THOUSAND.
Dear Sir,
With due respect I am constrained to mention that your broker have cheated me by not divulging the facts of policies while filling up the forms. In two cases of my investment the broker have filled the forms by showing the names of a person whom I wished to be nominated as my nominee only (i.e Mr. Sailesh Rana) in policy no. 01866517 dated 30/01/2011 and 01898762 dated 24/02/2010. This amounts to a clear cheating & fraud. In all the four cases of my investments, I was never told by your representative / broker who conducted the business that I would have to pay the premiums every year. I was misguided and told that I am required to pay the premium once only. Document of policy issued by your office are beyond my comprehension as the same have been printed in very small letters which are difficult to read and decode. I take it as a big cheating and bluff on the part of everyone involved.
I sincerely wish that my policies conducted through fraudulent means may immediately be closed and complete amount paid by me returned to me without any deductions.
I shall be grateful, Sir.
Yours Faithfully,
Dhan Bahadur Rana
19, Kishanpur P.O Rajpur
Near Anandmayi Ashram,
Dehradun , Uttarakhand-248009
Phone no.[protected]
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Reference to your Policy we are coordinating for a detailed investigation and our Customer Care team will coordinate with you directly on your contact number provided.
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Regards, Kotak Support Team