[Resolved]  Kotak Mahindra Prime Ltd — Never informed about the penalty during the loan period

Address:

West Bengal

Agreement No- CF-4043964
even spoke to your officer Soman Neoge from collection department and asked him same instead answering my queries he bluntly said that will I make the payment or not in a threat tone. He didn’t disclosed any information neither he provided me any breakup. (agreement attached)



I AM AGAIN PUTTING MY GREVIANCE HOPE I WILL GET THE ANSWER>

I Sandip Singh client of your esteemed company via loan agreement number 4043964 wish to bring to your information that there are malpractices happening in your organization, I am mental harassed due to this ill practice of your organization.



I was approached by your sales representative for the loan few years back, I believed in your brand and the customer relationship factor associated with BRAND Name KOTAK Mahindra and did the mistake of availing the loan.

I wish to bring to your information that incident which took place there after.



· Only contact person I knew was your sales person and he left your organization few moths after providing me the loan. This lead to utter confusion about the next person I should correspond to. I didn't receive any further correspondence which could state about your Kolkata address or the contact person name who I can contact for any information.



· I acknowledge that few of my cheque got bounced for which I have receive call form your organization stating that I have to make the payment. I have always asked to your tell caller (official on phone) that what is the extra amount I have to pay for my dishonor cheque. But your tell callers always stated that I will be contacted later for this currently I just have to pay the installment amount, which I always did.(Kindly check your teli-caller taped calls you will have the proof of my request) I have always paid the amount, never tried to differ of delay the payment knowingly and tried to have my financial image clean.



· I was never been contacted for the amount (fine) which I have to pay on my cheque bounce though I mad request to your teli-callers. Neither had I received any correspondence during my loan tenure about the extra amount or penalty or interest which is accrued in my account.



· Today 05th of June 2010 I have received a call form one of your officials asking am I interested in getting the NOC form the company on giving my affirmation he stated that I to pay Rs.5000+ for getting the same. On asking what it is due against as I have cleared my account he stated this is late fine and interest charged on my account.



Please State why none of your official asked me to pay the late fine along with the installment if that being the case.? Why prior to today I didn't had any official correspondence / communication stating that this amount is accrued and I need to pay it of on urgent basis. Why the fine was left to build to this disproportional amount without providing any information to the client.



Your organization is charging interest on late payment till date where as I could have easily paid the late interest along with the installment if informed during the period.



I believe this is a practice which a company of yours can do without, this might be happening to the other clients too. I believe this may hamper and dampen your image as financial company. This is a practice done by local money lenders that to they keep the client informed.



I believe you will understand my grievance and try to improve your information system and client relation ship, and will charge which should be just and fair.



I am not telling to cancel all the charges but to take the charge which is on the fair ground.



I believe you will come up with the answer which will justify your company stature. I am eagerly looking forward to your positive response as soon as possible.