[Resolved] Kotak Mahindra Trinity Account — non receipt of welcome kit

swati biswas

from Palghat, Kerala

Address:

West Bengal

Dera Sir,

This is to inform you that i have opened a Trinity account from Kotak Mahindra Bank Brabourne Road Branch in the month of November by depositing Rs. 5750/- in the account. But till date I have not received any welcome kit from your side. I went in person and clarified all the questions in the month of December but no steps in this regard has yet been taken. Kindly do the needful so that either i can use the account or I can get my money back.

Regards

Swati Biswas

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Aug 13, 2020

Complaint marked as Resolved

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Kotak Mahindra Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Ms. Biswas,

We apologize for the delay in dispatching your welcome kit. However, our team is currently looking into this issue and will ensure it is dispatched to your registered mailing address at the earliest.

To be able to assist you better, we request you to write to us at solutions.[protected]@kotak.com. Our team representative will then contact you and provide detailed information on the status.

Regards, Kotak Support Team