[Resolved]  Lenovo Laptop — not getting services properly

i am a lenevo laptop customer.i have extended my warranty period for the next two years in the year of 2008.at that time they provided me one offering and one authorization no 12x6240 and 12x2401tyu respectively. after that they have provided me service on that extended warranty period twice but now they are asking me to send a scan copy of that purchasing copy of that extended warranty period.now i am out of my place. i dont have that copy with me.i will not be able go my place for next few month.in this situation thay are not providing me their services.they did not inform me any thing before & after their police change so that i can carry my warranty copy with me. insprite of being a genuine customer i am just getting their warranty service.i am suffering a serious problem in my laptop but i am not getting any support from them with out making any mistake from my side.i want either they provide me support or help me to get that warranty copy in this place where i am staying now.my laptop model & serial no is-7761-3AQ, MA-5YC17respectively.