Lenovo Y310 — Battery Issue

Hi,

I am Jignesh Kotech. I had purchased one lenovo laptop from Singapore on 21/10/2008. My lenovo laptop S/N is EB09364571. Recently, this laptop's battery stopped working due to some problem. I had raised one complaint in INDIA with case ID L96T00FQ. Still, I am not getting positive response from service center situated in Rajkot India. When contacted they told me they are not getting any updates from Company. That's why they are unable to give replacement of battery. More over when I contacted the lenovo call center at their toll free number i.e.[protected]. They said you contact our technical department on Mr.D.L Sujai [protected]. When i call him he replies that as they are not having battery stock for this model in india. Laptop is having international warranty. They didn't answer back.

Now my stand is what's the use of international warranty if they are refusing to provide me service for my laptop in India on time.

I have all the receipts with me except International warranty card as company don't give any card as they track the warranty by laptop serial no. I don't know whom to contact but I am sure if you people take up my request forward I surely get positive response from them. Please find the below details of Laptop

Company : Lenovo
S/N No. : EB09364571
Model No.: Y310
Case ID : L96T00FQ (Complaint No. Generated By Call center)

Lenovo Toll Free No.[protected].

Thanks
Mr. Jignesh Kotecha, Rajkot
E-mail Id: [protected]@yahoo.com