Letsbuy.com — Order not fulfilled even after 4 months of ordering

Rajit Sood

Address:

Haryana

This is to bring to your notice that out of order no. LSB-966735 I am still waiting for the HDMI cable to be delivered. I had contacted customer support earlier only to be told that I would be getting a gift voucher instead of HDMI cable within 24-48 hours. That was approximately 3 weeks ago. I have not received any official communication regarding this since then, neither I have been contacted by anyone from lets buy. This has left me wondering about the low level of customer service you guys are offering. This incident has caused me to lose confidence in your firm. I hate to admit this, but I would not be doing business with you guys ever again.

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Comments

nithin526

from Bengaluru, Karnataka

Letsbuy.com — Not keeping their word on Shipment

I ordered micromax andro A60 from letsbuy.com and they promised to ship the item in a span of 4 to 7 days. I called the customer care after 5 days and the reply i got is that there is a delay from the micromax and i need to wait another 15 to 20 days. I asked them to cancel my order immediately and their receptionist asked me to give her sometime. She called me back within 5 minutes and said that she got confirmation that they will get the item that day itself and will be shipped the next day. I called them by evening to get the confirmation whether my product has arrived. But the reply i got from them is shocking. They again said that there will be a delay of 15-20 days. letsbuy.com is cheating people. If they can't deliver products on time, they should stop this business.

nithinjacob

from Kunnamangalam, Kerala

Letsbuy.com — Amount not credited back into the account since cancelling the order.!!

I had ordered for a Philips Trimmer amounting to Rs.1049 on Sep 3rd 2011. A representative from LetsBuy called up on Sep 8th and said that the product could not be delivered to the address that I had mentioned. So I cancelled the order on the same day. Since Sep 8th, it has been 23 days and still the amount is not credit back into my account. I repeatedly called the representatives to know about the delay, but they couldn't give me a prompt reply. I'm fed with up with the fraudulent game being played by LetsBuy officials. And to end this note, this is the worst & crap site that I have done an online transaction with.

I strongly urge you to look into this matter seriously and do the needful.

Regards,
Nithin