[Resolved]  LG India — Poor after sales service

Address:

Kanchipuram, Tamil Nadu

I had bought a LG Window 1.0Ton A/C in the year 2007. From the date of purchase till date, whenever service call is booked under warrenty period, their response is poor. And now, I had faced the biggest problem after expiry of warrenty period.

The spare parts used in LG are chinese / korean make, hence we can't expect the quality after 2-3yrs. My digital display unit in have some problem, I had raised a request to LG service, a service engineer came & confirmed that the display unit need to be replaced and spare need to be acquired from the LG main branch. Without any notice, they closed the request stating that "customer to revert". Again, I called the LG service to reopen that request but they raised new request stating that they can't reopen old request. Again the local service agency never came for inspecting the unit or providing the status of the request, but they closed without any notice. I again called up the LG service, but their response is irrresponsible, they say that I need to track with the local LG service agency for the status. So, I again called Mr. Purusothaman (Vision enterprises - Chennai LG Service) for the status, he just give false promises to provide within a day and I track him for one week for the status.

I request that these fraud service agencies spoil the name of the brand and also the service call (telecalling) executives are irresponsible to answer to customer questions.

I brought all LG products for my home and now I face the problem of service and spares. I suggest every customer in this country to buy Indian brands, instead of foreign brands like LG.