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LG Refrigerator - Refrigerator Not working |
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38 Reviews
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Sudhipan Sharma
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I purchased LG 500 lts refrigerator One year back. This summer I found colling is less. I called up Customer care and to y surprise Service engineer contacted me and said Gas need to be filled and it will be done in same day.
But now I am trying to reach LG customer care there is no response for past 4 days . Customer Care Executives are so poor they do not understand English well . I escalted Call to Sr. Level but no response. Customer Care gave me the number of some Manorama Tomar, her Cell phone is not available .
I am in a fix . It is very poor & pathetic service from LG . They should close down the Customer Care unit .
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 37 Comments |
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I HAVE PURCHASED LG REFRIGERATOR YEAR BACK BUT FOUND PROBLEMS IN THE COOLING. ALTHOUGH THE ISSUE SORTED ONCE, IT HAS AROSED AGAIN.PLEASE ADVICE
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This is related to the appliance (Refrigerator )that I have purchased from your company on date 21st Feb. 2009 having invoice number RL/3875.
Three times I got problem in the refrigerator from the day of purchase. The problem includes cooling for that I have already paid massive amount to the vendor from where I have purchased but the problem is still there. So I want a replacement of the Refrigerator.
Revert me asap .
The details of the Refrigerator is as below:-
LG refrigerator model GL-328LAG4 310 Liter
C.M. serial no 1791
Invoice No RL/3875
Date of purchase :- 21-02.09
Vendor detail: -
RADIO VISION, BK. Mart, Malviya Marg,
Near Bhagat Singh Chowk, Hazaribag, (Jharkhand), pin 825301
Customer detail:-
Name:- INSPECTOR S.K.OJHA, BSF (BODER SECURITY FORCE )
Shakti Ganga Niwas Ashok Nagar
Near Forest office, Kanhari road, Hazaribag, Jharkhand
Pin:- 825301
Phone:- 09717666733 /09431393755 / 09469096405 /09216529666
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Name : Narayan D Jaisingh
We purchase LG double door 320 ltr fridge in nov. 2008 after one yr. started giving problem above door was getting cool below was keeping hot and also consuming more units.
I asked local vendor, all LG fridges are having such problems
I kept 4 days off and when started all water came out fridge started working, this type of problem i never seen in my earlier Godredge fridge.
Before buying LG fridge ask no. of people around area.
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Dear sir,
i bought a LG double door fridge in 2008 october, Now the fridge was no cooling in Frizer compartment and bottom compartment.I inform to customer service on 24.12.2009. service person came and identified timer not working so we have to change new one it cost Rs 300 and service charge 275
he changed timer and he told contact me after the cooling is happening or not since not working
second time service person came and told breaker problem i will change the breaker.Now he was saying no spares.for the past seven days fridge was not working.i informed to customer service in Kancheepuram phone 044-27236632.I bought a fridge in Balaji electronics, Gandhi road kancheepuram, tamilnadu. Please take necessary action as soon as possible.
Regards,
S.Anand mobile 9952557325
No.3 Arunugapettai St, Wallajabath
Kancheepuram Dt 631605
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hello sir,
I sushant kumar vivek who had puchased the LG refrigerator one and half years back.Now the problem occuerd that the cooling system is not well.I request you to come and see what the problem is and make it well as before ...the refrigerator is of double door...and in both the side upper and lower part the cooling power is not so well.. please quickly take necessary action, as we are facing acute problem.the contact info ...is given below...
sushant kumar vivek,
flat no.104, Govind palace,
Anandpuri harmu ranchi, jharkhand-834012.
mob:9973777547, 9337282406.
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I purchased LG 500 lts refrigerator but still that not working
no cooling in Frizer compartment and bottom compartment
please attend my problem
my ph no:9037101601
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I have been facing cooling problem in my LG refrigrator GR-S352QLC. I registered a complaint regarding the problem to Mr VIRENDER KUMAR in service center Bathinda ( pb.) on 16/03/2010 around 12 o' clock & he ( Mr Virender) told me that i m sending the technician at your home as soon as possible.i waited for the technician on that day till 4pm, but he didn't come, then i made a call to service center again this time phone was attended by a lady and she consulted the complaint with her senior and told me that "Technician is coming to ur home" .
when the techincian wasn't came till 9pm on that day, then i again made a call to Mr Virender asking about the technician, then he told me to register the complaint to customer care only then the technician will come to you.. then i made a call to cutomer care and then i registered my complaint to customer care.My complaint no. is C1031631500(16 March 2010)
Next day on 17/03/2010 when i made a call to Mr Virender and he told that the techician will come to your home aroun 3-4 pm, but technician not came.Few hours after waiting i then again made a call to Higher authority on their mb no'-+919988077715 and they told mr virender to attend the complaint of the customer then, they sent the technician to our home around 7-8pm.after examined the refrigator he told me that the problem is occured just because of some BIOMETAL and told me that i dont have any BIOMETAL with me.
On date18/03/2010 i went to service center where after consulting to technician Mr. Parvinder, he fill a form and told me that i will visit to your home in evening at 5-pm, but till date on 21/03/2010 no body have came to attend the problem.
today on (21/03/2010) at 5pm i made a call to customer care they told me that we have canelled your complaint because we didn't found your residence address.It is strange to see LG have employed such kind of rediculous people who r making of the company itself, as well as the customer too.I dont understand how can they say that they have'nt found our address when one of the technician had already visited our home on 17/03/2010 . Such people should be treated in a manner that they dont make fool of the customer and the company too as to every good company customer satisfaction is the first priority.
Hope to get a positive response from your side.
Your's Sincerely
PRITAM SINGH
Bathinda (pb.)
9914950012
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Dear Sir
I have a refrigerator of your company which is not working properly.So, it is my request that plz send somebody to check it and remove the problem on my below address.
Vijay Tiwari
A-2, Allahabad Bank Co-Operative Housing Society, Mayur Kunj, Mayur Vihar,
Near Nagarjuna Appartment, New Delhi .
+919310246699, +919654353348
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dear sir
i have purchased LG refigerator 240 litres double door on 14-march-2010(Sunday) just before 10 days but that frig is not working from starting. I complained on 21-march-2010 but no body came to see/check the frig. its totaly wasting of my money.
my request id is-C1032307129. please do something and send any body or change my product with same model becuase that frig has not worked even for single day.
thank you
Rajesh Jangade
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Dear Sir,
I Hiralal B Patil who had puchased the LG refrigerator on nov 2010.Now the problem occuerd that the cooling system is not well.I request you to come and see what the problem is and make it well as before ...the refrigerator is of double door...and in both the side upper and lower part the cooling power is not so well.. please quickly take necessary action, as we are facing acute problem.the contact info ...is given below...
Hiralal B Patil - 9723554605, 9979896757
Plot No B5/396
Sidharth Bunglow,
Sama Savali Road, Kareli Buag
Vadodara 390018
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I am resident of Noida and bought Side by Side door refrigrator a few year back. It has been doing well till it went out of order due to power fluctuation. And there started a series of woes. The latest one being - "The vegetables kept in the vegetable compartment freeze." This is better than the previous - both the fruits and vegetables kept in the respective fruit and compartments used to freeze up.
Company engineers keep on blaming this on the Rainy Season - the cold air in the compartment settles down causing the temperature to drop too low in the lower compartments.
What i can't understand is -
a) Why is it impacting the vegetable compartment only and that too when vegetable compartment is on top of fruit compartment?
b) what are the temperature sensers in the compartment doing?
Anyways, despite multiple complaints (C1080229660, C1082633325, C1090123341, C1090422666) it still the same and the last one is finally closed with me receiving this SMS - "Your Service Request C1090422666 is closed. (Reason : Demo/Service Not required by Customer ).If need any further assistance pls SMS "Service" to 9818225333."
If you can't solve the problem then frustate the user to stop chasing you :-(
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I m also face so many problem with LG products . I m Amit Chauhan
below are the my complain details
Call No Product call Recived Call Transferred
C1092705444REF ashok kumar Domnik & Dharmender singh
i have been put on call more than 1 hour but result are Zero. finaly they denay to gime me service for my product. No manner How to speak with Customer.
I will suggest not to Buy any LG Products . if the service is like this why dont we go for any china Products atleast we will not be insulted
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Dear, I have recently purchase a refrigerator 270 liters. but there is big noise at the time of power cut off.. Always I am interested in L.G.products. I have washing machine, T.V., D.V.D., Mobile, computer monitor but I am not satisfied with this Refrigerator. so plz try my problems. because there is a noise which we can hear from even 10 meters away..
Dr.D.K.Patel
Plot No. 1077/1, Sector- 13/C, Gandhinagar, Gujarat
Mo. 94273 07948
email/ dkpatel19@yahoo.co.in
With kind regards...
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I have refrigerator of LG company. its double door. in the upper freezer part some curd has been spill. this curd has reached to the hole provided for cooling in the freezer. what should i do. please mail me: divya_roks@yahoo.co.in
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My self Brij Kishore Singh who had puchased the LG refrigerator 9 moths back.Now the problem occuerd that the cooling system is not so well.I request you to come and see what the problem is and make it well as before ...the refrigerator is of single door...and in both the side upper and lower part the cooling power is not so well, door lock is also not working proper & water is drooping proper please do eed full help for that i am very thank ful to you my contact info ...is given below...
Brij KIshore Singh
C/o- M/s. Sonu Traders
Kathari Bagh More
Near ICICI Bank ATM
Chappra, Saran
Bihar-841301
Mob:-9852977338
09968038194
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RIMINDER-5
With reference to refrigerator complaint. We have sent the mail last two times dated 05.09.2012 and 10.09.2012 but not reply reply at your end.
we are again requested to you that visit Sr Engineer for rectify to our complaint
Rajeev Kumar Gupat
Mob. 7417426321
Reminder 4
It is inform to you that my complaint have been attended Dt. 07.09.2012 by Amit Porwal, local service provider. But he can not rectify the complaint. He has already been confirming to Mr. Ahmad customer dt 09.09.2012 and he has registered the new complaint for visit Sr. Engineer.
We have already requested to you previous mail and customer care that visit by Sr. engineer for rectify the problem. Because Mr. Amit Porwal is not handle the complaint. He has attend the same complaint four times but fault is not find. We are suffering from more than one month.
Thanks
Rajeev Kumar Gupta
Mob. 7417426321
Riminder-2
Soniya chauhan ji,
Our complaint have not attended the before 10 days dated 23.08.2012. you are provided the mobile no Sh. Vivek kumar than I have talk to Sh Vivek Kumar. He told that your complaint no. send to SMS my mobile no. but no response to till time.
Kindly provide the Sr Engineer regarding for the complaint and rectify the problem.
On Sat, 01 Sep 2012 16:55:22 +0530 wrote
>RIMINDER - 1
Soniya Chauhan Ji,
YOUR SR. ENGINEER HAVE NOT VISIT LAST 3 DAYS. MADAD POOJA MOBILES IS ALWAYS BUSY. SO I CAN NOT TALK TO POOJA.
On Wed, 29 Aug 2012 16:53:31 +0530 wrote
Dear Customer, We are sorry to learn about your dissatisfaction We have forwarded your issue to concerned Customer Relationship officer so that an immediate step can be taken in this regard. In case for any enquiry/issue, please feel free to contact our Customer Relationship officer Ms Pooja Mathur on her contact number 9811354152Thanking you and reassuring you of our best services always.
Your's SincerelySoniya ChauhanCustomer Service - LG Electronics
From: rajeev_kumar12@rediffmail.com [mailto:rajeev_kumar12@rediffmail.com]
Sent: Wednesday, August 29, 2012 4:26 PM
To: serviceindia/LOCAL EMPLOYEE/LGEIL Corp. CS(serviceindia@lge.com)
Subject: RE: URGENT COMPLAINT FOR LG REFRIGERATOR
Dear Manoj Bisht Ji,
My complaint have been not attend to till time.
kindly provide senior engineer as early as possible for rectify the complaint.
Thanks
Rajeev Kumar Gupta
Opposite Head Post in Gali,
Arya Nagar, Auraiya
Mob. 07417426321, 08439134552
On Mon, 27 Aug 2012 18:14:08 +0530 wrote
Dear Customer,
We acknowledge your concern & forward it to our Branch
officein order to take an immediate step in this regards.
To help us serve you better, please provide us your valuable
feedback, on our service ID serviceindia@lge.com.
Thanking you and reassuring you of our best services always.
Your's Sincerely
Manoj Bisht
Customer Service - LG Electronics
From:
rajeev_kumar12@rediffmail.com [mailto:rajeev_kumar12@rediffmail.com]
Sent: Monday, August 27, 2012 17:06
To: serviceindia/LOCAL EMPLOYEE/LGEIL Corp. CS(serviceindia@lge.com)
Subject: URGENT COMPLAINT FOR LG REFRIGERATOR
I Purchase LG Refrigerator 185
Ltrs dt 08/12/2008 from Vijay Electronics, Sadar Bazar, Home Ganj, Auraiya.
(Copy enclosed) My refrigerator complaint is water leakage in fridzer.
Complaint has been noted to LG Customer care Dt. 02.08.2012. Complaint has
attend by Mr. Irshad LG Representative dt. 03.08.2012, invoice no. 00750 (Copy
enclosed), I have paid Rs. 225/- but problem has not resolve. I have called
your local LG Representative Mr. Irshad and attend the same complaint three
times but complaint has not rectified,
When complaint has not resolve by Mr. Irshad, again we have noted the same
complaint to LG customer care Dt. 20.08.2012, but complaint has not attend,
again we have noted the complaint to LG Customer care Dt. 23.03.2012. Technician
came and attend the complaint same day but problem has not resolved. Again we
have noted the complaint dt. 25.08.2012. Customer care told that he is send the
fast reminder to service section and complaint will be attend with in 24 hours
but complaint have not attend till time.
You are requested to that the send the Senior representative LG Refrigerator as
early as possible.
Thanks
Rajeev Kumar Gupta
Opposite Head Post in Gali,
Arya Nagar, Auraiya
Mob. 07417426321, 08439134552
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FROM Dated. 15th January 2013
SALIM VOHRA
PLOT NO. 53/A,
PUSHPA PARK,
BUNGLOW MARIYAM MANZIL,
ROAD NO. 4, MALAD (EAST),
MUMBAI 400097.
LG Refrigerators
MUMBAI
Dear Sir / Madam
I regret to inform you that I have purchase a freeze model No. FF549GEXBW On dated 19th Sep. 2012 Voucher No. SLS1333094 Invoice No. KAN/604874 Order No. ORD1322518 from KOHINOOR Kandivali show room.
This above freeze is defective your service person had visited my house long back and He Told me that we will replace the freeze but till today my freeze is not been replace, I have call your Service No. 18001809999 several time and they have given a No. to conatct Mr. Sajid Sayed No. 9167668387 but the mobile is switch off. And today they have been given a new Number of Mr. Prasant Patil No. 9930259031 this mobile is just ringing
I am sorry to say that you have very bad service we can say no service after sale.
With Regret
Salim Vohra
9820060598
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