[Resolved]  LIC Housing Finance Gurgaon — Complaint against LIC: NRI housing loan transfer

Address:

Haryana

Respected Sir/Madam,

This is to bring to your notice that we have applied for a NRI housing loan transfer in LIC Housing Finance LTD, Sec 31, Gurgaon in Nov,2011.
We submitted all the demanded documents.We were charged a processing fee as per LIC rules as well. After submission and depositing the fee, LIC authorised person did all necessary verification and other formalities. Now, after all such formalities I was not apprised of my application status and was kept in complete dark. After struggling for couple of months, I could manage to get a mail from their end saying that LIC cannot process my application further because of sudden policy change. I was never informed/apprised of such policy change interim all this process. Though, I tried to communicate them since the commencement of the process to till date but all my efforts turned futile. For your reference, I have attached a jpg file which contains screenshot of mail exchange between us. Now, when I am asking them to get my money back which I spent as processing fee, the company does not heed my calls and ignore me every time I call them. As per them, the company has stopped funding loan transfer to NRI customers. Now, I am not able to understand how can I be charged a processing fee for a loan which can not be processed.

I am quite frustrated dealing with the company and have already spent significant amount of time, effort and lost peace of mind. I sincerely seek your help in this regard to get me justice. Many thanks in advance.

Regards
Raju Jain
M: [protected]
email: [protected]@gmail.com
Address: H.No 286, Sec 31, Faridabad, Haryana