[Resolved]  LIC Housing Finance Ltd 30 / 1a, Abdul Razack 1st Street, Saidapet, Chennai - 600 015 — ILL TREAT AND ABUSE CUSTOMERS

Address:

Tamil Nadu

I have sent the EMI for the month of Feb 2011 by cheque for which I have also got a provisional receipt after a period of one week. I have received a letter which said the cheque was dishonored. And the reason they have quoted is it is STALE. So they wanted me to approach the area office to make the payment (with additional interest) by CASH ONLY. So I have sent a messenger to make the CASH PAYMENT on 28th Feb. They have made him to wait in the Q for one hour and sent him back stating that the time is over.
So I have sent the same messenger again on 1st March. After waiting in the Q for more than an hour he was told this time that they do not accept CASH PAYMENTS.

When the messenger informed this over the phone I have instructed him to stay back in the LICHIL and I tried to talk to the concerned officers of LICHFL of that particular branch over the phone.
To my dismay I was told that I could not talk to any one starting from the Manager to the officers concerned as every one was busy in a meeting. when I insisted they put my call on hold for full 10 minutes and at the end it got disconnected. Again I tried. and this time I wanted the person who attend it to connect the call to the Manager Recovery. To which I was again told he was also in a meeting. When I insisted again I was put on hold and ultimately it got disconnected. Again when I tried, a different person came on the line and he said every one in LICHIL is busy and hence he could not connect this call to anyone.
When I insisted for the very first time he asked me what my problem was?. I have told him about the Letter which wanted me to pay by CASH and the officers in the LICHIL who refuse to accept CASH payment.

He said he will meet my messenger and help him to make the payment by CASH. But again when that (He was not ready to reveal his name or designation) person met my messenger he was told the same story and none of the managers or the officers was willing to meet him or take a look at the LICHFL letter which wanted me to make the payment by CASH. When I was told about this by my messenger i again called the LICHFL number and the person who came on the line said he cannot answer to the mistakes of the RECOVERY DEPT and abused me and stopped shot of calling me an .

I want to know why LICHFL communicate one thing and do exactly the opposite. Why do they write in BOLD LETTERS to make the payment in CASH. and refuse to accept it when customers approach them in person.