Lic Of India — not getting status of my policies

I am a holder of Jeewan Surekha Policy bearing No.[protected] Dt.13.03.2000issued by branch 111 of new Delhi.

Sir,
First of all I have am complaint that I could not get the option letter as per the term of the Policy, At Last with the help of one of the Agent of the LIC name Rajinder Aggarwal I submitted the option letter on 8/9 of March & the same were been deposited with the Branch .
Now it is a matter of concern that till date i.e. 21.03.2010 I do not have received the amount as per my option ( F ) & on taking up the matter it has been told that due to Problem in server the cheque could not be processed & the process will take an other 7-10 days .

I am realy shoked that in the present circumstances when the Policy has already been matured & the benificiary is not getting the proceeds of his policy due to the faliure of ther system Installed by thje Largest Institution i.e. LIC
How the Customer my haver a trust that he will be getting the monthly/ quarterly pension against the amount he has surrendered to the Corporation at the fixed time as the cuatomers are retired Employees of the PSUs & have to meet the commitments in the day to day life.

Now it is humbly requested to please look into the matter & get the payment cheque released as per the Option ( F ) opted under the Scheme.

thanks & regards.

k k rastogi