Lichfl — Issue: file no:[protected], Loan A/c no.[protected]

Address:

Bangalore, Karnataka

Dear Sir/Madam

With reference to the above file number i would like to bring to your notice the following issue which i'm facing since last Oct 2011.

My EMI was supposed to be around 14,000 as told by the executive and the manager, vijayanagar.
Unfortunately the EMI deducted was 6,419 and i had written a mail to LIC HFL on 11th Oct 2011 to deduct full EMI.
After Few EMI's drawn for 14,238 again it started for 6,438.And i was shocked to know my personal loan which was applied in Jul 2012 was rejected due to 8 check bounces from LIC HFL (Which was not in actual there were sufficient funds in my account and no were my bank statement reflects these check bounces).

I wrote the 2nd letter on 19 Jul 2012 to deduct the full EMI.I was asked to visit the collection department and met Ms.Bhavani on Jul 25 2012.Then i was told that there was some technical problem so it was reflected as check bounces and it was rectified/adjusted by Ms.Bhavani on the same day. (I have a letter duly signed by Ms.Bhavani stating it was a technical problem from LIC HFL)

I was told the reports will be sent to Cibil and it would be updated which dint happen.
Again after waiting for 2-3 months i again visited the branch to get it rectified in CIBIL on 9 Oct 2012 and got assurance for the 3rd time for the rectification of the mistake done by LIC HFL which din't happen.(I have a 2nd letter duly signed by Ms.Bhavani)

Since i had fed up of these false promises/assurances to correct their own mistake, i decided to stop making payments.

After which they started calling every month saying your account will be moved to NPA if you dont pay, when i asked to rectify the mistake they again said pay 15,000 and we will rectify that (This time it was Mr.Kannan who dose'nt open his mouth)

3 times i paid 15,000 cash every month hoping my problem will be solved. But it has not yet been resolved.

I am requesting to correct the mistake which is done by LIC HFL which you are not ready to do inspite threaten me of moving my account into NPA and so on. Now they are saying you clear all the dues and it will be updated/rectified.

How do you expect me to believe after so many false promises/assurances that my problem will be resolved. I have no issues to clear the dues once my credit ratings are normal in CIBIL.

As a last option before taking any hard decision my executive wanted me to write to you so that the issue will be resolved.

I request you to solve my problem which is not of my mistake, but still i have given plenty of chances to rectify the problem created by LICHFL.

I will be forwarding the mails written to deduct full EMI and send the scan copy of the letters issued by LICHFL stating it was technical problem if required.

1) After updating the mistakes in LICHFL system/technical why din't your people send mail/update the CIBIL?

2) Why did LICHFL(employees) assure me if i clear 15k it would be updated/rectified in the CIBIL? (this has done for 3 months continuously)

3) What action has been taken against the people who have done the mistakes (Initial technical problems and for not updating the CIBIL after rectifying the problem in your systems?

4) Why should i not file a suit in consumer court and civil court when i have all the written document s(proof) that it was not my mistake and also when i have given plenty of chances to rectify the mistakes done by LICHFL?

Regards,
Suresh Ediga