[Resolved]  LICHFL, Thanjavur — Undue delay in disbursment and harassment

Address:

West Delhi, Delhi

I had applied for home loan from LIC HFL in March,2011. I got the sanction letter in April 2011. I applied for disbursement in May 1st week, the payment due date for which was 25 May,2011. I have not received the disbursement yet.

I was leterally harassed by the LIC HFL staff whenever Ivisited their office, nobody is there to answer to the queries. Agents/brokers are sitting in the office and doing all kind of work like entering the file data in the system, carrying the customer file(with original documents) with them to the main office at Aruna asal ali road, etc.

The office head/manager Mrs. Sangeeta is a softspoken person, but it seems she has little interest in the affairs of the office and does nothing to help the customer. She has been on leave for almost all of April without any replacement !!! Talk of apathy...

The other person their is Mr. Deepak, frequently abusive in language and allusive from work. Has handed over all his work load to a broker named Mr. Vikas who is not even an employee of LIC HFL!!!! This gentleman, Mr. Vikas, sits in the LIC HFL office at Pitampura in the managers cabin and you will not even know by his body-language that he is a mere broker....

Height of negligence - My file was once lost- with all the originals, and then found after a few days.


If there is anybody out there who can do something about this, I would be really grateful.
My file No is: [protected]

Thanks in advance.