Comments
Spidigo helpdesk has closed my complaint without solving on 14th December 2012. This is ridicules. Even no phone call is made after registering complaint. I have complained more than 5 times in last 15 days. If this is the service they provide, I think we should complaint to the Consumer Redressing Forum against the company.
Hello... I am also a spidigo user, and I have also faced same problems. Here are few suggestions.
1) Call frequently to spidigo @[protected]
2) If they don't answer properly, be aggrasive on them. Directly go to their office and have guts to fight with them. Going to office worked for me. Since 6 months I have not encountered any problem.
3) Now something technical... The device installed on terrace may not be in right direction, like it was installed. Try moving it and check whether you get full network strenght or not. You can observe this by the small led lights behind the bullet or TP-Link device, mostly in green color.
4) regarding to the busy tone on complain number, yes it is true. But by trying again and again it will connect to the customer care. Once you talk to them, make sure you ask for trouble ticket (complain number).
1) Call frequently to spidigo @[protected]
2) If they don't answer properly, be aggrasive on them. Directly go to their office and have guts to fight with them. Going to office worked for me. Since 6 months I have not encountered any problem.
3) Now something technical... The device installed on terrace may not be in right direction, like it was installed. Try moving it and check whether you get full network strenght or not. You can observe this by the small led lights behind the bullet or TP-Link device, mostly in green color.
4) regarding to the busy tone on complain number, yes it is true. But by trying again and again it will connect to the customer care. Once you talk to them, make sure you ask for trouble ticket (complain number).
Well, I am new to spidigo. But heard many bas reviews from others. And today facing problem on same.
Complain Number[protected] Open then closed automatically. Engineered call me and said that he was testing and call back again and then never called again. And ticket was closed. Problem still arriving.
As i call in customer service they said ticket not able to re-open. We were create new ticket for the same issue. So, as in spidigo service they open ticket and get close ticket automatic so no one can identify from how long time problem not resolve.
Then again New Ticket generated. No is[protected]. They said engineer call you and visit at your home. No one call me and no one visited home and ticket was closed again. As i call customer person ask me that you didn't call with engineer? Means they don’t know what is happening in back end services. Every one working on own mind.
And the issue is still not solved. I said to every one never buy Spidigo Broadband.
Complain Number[protected] Open then closed automatically. Engineered call me and said that he was testing and call back again and then never called again. And ticket was closed. Problem still arriving.
As i call in customer service they said ticket not able to re-open. We were create new ticket for the same issue. So, as in spidigo service they open ticket and get close ticket automatic so no one can identify from how long time problem not resolve.
Then again New Ticket generated. No is[protected]. They said engineer call you and visit at your home. No one call me and no one visited home and ticket was closed again. As i call customer person ask me that you didn't call with engineer? Means they don’t know what is happening in back end services. Every one working on own mind.
And the issue is still not solved. I said to every one never buy Spidigo Broadband.
suhrud's reply, Aug 12, 2016
Please check the usage they are cheating on usage ie even if we use 100mb the usage under 'MY account' shows 300 mb, I had bitter experience. Also when you login for the 1st time in a day check your usage, number of times it happens that usage is there even though we have not used the net .
Please educate others not to buy this service
Please educate others not to buy this service
I am facing too much problems using my internet from 20-25 days. Internet speed has become a very slow.
My user id is umeshbaria.
I have complained more than 3 times in last 15 days.
Spidigo helpdesk has closed my complaint without solving slow internet speed and login page load problem in this month. This is ridicules. Even no phone call is made after registering complaint. If this is the service they provide, I think we should complaint to the Consumer Redressing Forum against the company.
My user id is umeshbaria.
I have complained more than 3 times in last 15 days.
Spidigo helpdesk has closed my complaint without solving slow internet speed and login page load problem in this month. This is ridicules. Even no phone call is made after registering complaint. If this is the service they provide, I think we should complaint to the Consumer Redressing Forum against the company.
Frequent stoppage of services and even after submitting a complain, very poor and delayed action for improvement.
A big mistake by me, chosen a worst internet service provider. Just calling that complaint had been resolved without sending their serviceman at location. Its minus rating from my side.
I using Spidigo Broadband Internet Service since last 8 month. I have yearly plan of 2 MBPS speed. I pay 8500 for this plan. But I'm not satisfied with spidigo because this service provider's persons are not eligible and not honestly. Service is very very very poor. So all friend please please please do not purchase spidigo service.
Speed problem and network problem frequently occurred but service is very poor of spidigo team.at the time of new connection they did promice by marketing team for their service but after than they are not stick on their words even 40%. If you call regarding your any matter or complaint every time you get different answer from customer care person and meanwhile put you hold for at least 2 to 3 minutes. Their PATTERN answer is that "Our technical team will contact you within 2 hours" but truth is that only 40% time you get a call from technical person.
Again I say that very very poor service.
Again I say that very very poor service.
I am using Spidigo Broadband Internet Service since last 7 month and just renewed my plan with package Rev7-Infinity-2MB-75GB-7M on 31/03/2016. But I'm not satisfied with spidigo because this service provider's persons are not eligible or if competent than there is some communication problem in their department. Service is very very very very ... poor.
Last two days after renewed my plan I am not getting proper internet speed and from today early morning i.e. 5 AM No network. Even if you call on customer care no, but you see on your mobile screen that "call ended" .I tried it for last 3 hours minimum.
Last two days after renewed my plan I am not getting proper internet speed and from today early morning i.e. 5 AM No network. Even if you call on customer care no, but you see on your mobile screen that "call ended" .I tried it for last 3 hours minimum.
suhrud's reply, Aug 12, 2016
If you have bought fixed plan, Please read:
Please check the usage they are cheating on usage ie even if we use 100mb the usage under 'MY account' shows 300 mb, I had bitter experience. Also when you login for the 1st time in a day check your usage, number of times it happens that usage is there even though we have not used the net .
Please educate others not to buy this service
Please check the usage they are cheating on usage ie even if we use 100mb the usage under 'MY account' shows 300 mb, I had bitter experience. Also when you login for the 1st time in a day check your usage, number of times it happens that usage is there even though we have not used the net .
Please educate others not to buy this service
My Internet is not working properly
It is worst ever service. we are facing too much problem from spidigo and there is no internet connectivity since 5-6 months, . No customer care numbers working. we severally visited their S.G. highway office but no response nor resolved our issue. Please don't buy this service.
Mansinh garasiya
Mansinh garasiya
15%
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874
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+91 98 9898 7394 [Corp Office / Support]
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so how can i get my account (client) page when start the internet.
Please educate others not to buy this service