[Resolved]  LPG — DELAY IN ISSUING REFILL

Address:

Kollam, Kerala

S.SUNIL NARAYANAN [protected]
Advocate,Residing at Radhesyam,
Excell Nagar 122A,Thevally P.O.,
Kollam,Kerala


To,

1.The Managing Director
Indian Oil Corporation
INDANE,Indian Oil Bhavan,G-9,Ali Yavar Jung Marg,
Bandra East,Mumbai-400 051,Maharashtra

2.Mr.Satwant Singh
Executive Director (LPG),
IndianOil Bhavan,
G-9, Ali Yavar Jung Marg,
Bandra (East), Mumbai
Tel:[protected]
Email: [protected]@indianoil.co.in

3.The Managing Director
Indian Oil Corporation Ltd,
Corporate Office,
3079/3,J B Tito Marg,
Sadiq Nagar,New Delhi - 110049
Tel: 011 – 26260000


Sub: Complaint-

Ref:i) Consumer No.18876 with Siva Gas Agencies, Code-117746, Nanda, Mundalummood, Thirumullavaram, Kollam,Kerala

ii) My complaint dated[protected]

Dear Sir,

I am using Indane LPG from the above referred Siva Gas Agencies. Though I am booking the gas the agency is issuing the refilled cylinder only after 30 days .On enquiry in their office, they explained that the Company is
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sending the gas cylinder load much delayed and so they are issuing the delivery refill after 30 days of booking. This act of the agency is causing much agony and inconvenience to me. When a using cylinder becomes empty I am unable to cook since the delivery is delayed by the agency.

Can I believe the explanation given by the agency that the Company is delaying the load? Please, do the necessary urgently.

On my enquiry in the neigbouring houses, I could know that they are also getting delivery of the refill after 30 days and all of them are also in agony. At the same time in petty shops and hotels in the locality under the agency are using the domestic gas cylinders regularly . It may be due to the black marketing of the refill that the domestic users are suffering hardships.

I booked my refill on 6-9-2010 but as on this day[protected],the agency has not issued the refill. Nearly 40 days lapsed.

Please, do the necessary and protect the urgency of the requirement of the domestic user of LPG ,like me.

Kollam
[protected] Yours Faithfully,


S.Sunil Narayanan