[Resolved] Mahindra First Choice — Booking Amount Not Refunded on Cancellation

mukesh_p1

from Mumbai, Maharashtra

Address:

Hyderabad, Andhra Pradesh

Hi,

I have booked the Santro vehicle from AGIL CAR (Mahindra First Choice) in Hyderabad.
I had paid the booking amount 10000/=.

I had applied for vehicle loan through HDFC. HDFC is partner to Mahindra First choice (AGIL CAR).
There was a delay for 11 days from HDFC as they were getting approval for loan and in the mean time, I had got job offer in different state.
So I informed AGIL Car and cancel the Order.

They refuse to give money and told that it is under the agreement that Booking Amount will be forfeited if booking is cancelled.
I was unaware of this clause and they had kept me in dark.
I came to know only when I cancelled the order with them.
This was one of the most important aspect of the agreement as money transaction was involved and

They did not bother to show me those details.

They had not given me the copy of the agreement and I am sure these lines may be fine printed in one of those pages on which I was asked to sign across.

It is a pure case of forgery where they have taken my signature and not bothered to give me the copy of the agreement.

I want them understand that they have NO right to keep other party in dark and so I want to teach a lesson.
They cannot fool the customer the way they have done it to me.

Kindly advice.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

mukesh_p1

from Mumbai, Maharashtra

Hi,

I called the dealer and his employee requested me to visit and get the copy of the
agreement. I asked him if he can post that document to me. He did not do so.

So I reached there and asked for the agreement copy. The delear took me to 2nd floor office and
shown me the earlier complaint that I had lodged. He started abusing me consistently.
I told him that well please, advice if I can buy this from any other mahindra first choice
anywhere in India with this reference.

But he was more concerned about the compliant I logged and was abusive to me.
I was shocked. I never thought that seller can ever treat a prospective buyer in this manner.
After all, Mahindra First Choice is allover India and I could get a car from anywhere.

His thought was that I would use this agreement to go to police and file a complaint.
I would like to remind that the moment he started using bad words I decided 3 things.

1. I am planning to buy a car, I will not buy it from Mahindra First Choice.

2. I will buy any branded car/item that has no parts from Mahindra.

3. I will tell my collegues/friends/relatives to contemplate the incident that I have gone through
before doing any transaction with Mahindra First Choice.

It is not the question of 10000/= that I have lost. It is the faith I had in Mahindra First Choice which is
now no more. One should be customer centric and must never be abusive to customer.

Through this mail, I would like to remind mr. seller that customerlike me, incerely have no time to report such
pity issues in court or forum for Rs. 10000/=as many other options available.
One such experince is good enough to know the style of business from particular sellers.

signing off.

ssakthi

from Gurgaon, Haryana

I purchased a car FORD IKON from mahindra first choice. Delivered the car in poor condition and not rectified & not listening to any complaints after the sale.

One year waranty is totaly fraud & fake.

They did big blunder in name transfer of the vehicle. Instead of transfering the the ownership, they got duplicate RC and information about the vehicle and my details (except vehicle number and my name) are wrongly printed on the Duplicate RC. Now they are not accepting their wrong doing and also charging exhorbitantly for the job of name transfer.

CAN NOT EXPECT ANYTHING MORE THAN SALES