Mahindra Logan — Poor Response

I own a Mahindra Logan, registration Number MH 01 DA 3506, which was purchased in March 2008 in the name of our partner, Ms. Khushboo Parekh.

In the six month, i.e. September 2008, we met with a serious accident near Pune due to malfunctioning of the brakes, in which the car had completely smashed and four occupants including myself had sustained fatal injuries. I had a fracture in the collar bone, a sprained neck. One of my friend, had a permanent rod fixed in his thigh.
The car was towed to global gallery at Panvel. After continues follow-ups, I got the delivery in end of January 2009. They produced a bill of about 6 lacs (almost equal to cost of a new car), of which 5 lacs was sanctioned by the insurance company. I had to shell out a lakh of rupee from my own pocket. Besides this, the other losses incurred on treatment and police expenses were aboutanother 3 lacs.
After that, I have been continuously facing some or the other mechanical problems in the car, like the compressor has been replaced twice, battery was replaced, cooling coil was replaced twice for leakages. The cabin noise is hardly bearable. For all these repairs, the car was brought to your service centre at NBS international, Sewree. We had brought to their notice that the car paint appeared like it has been sprayed over by an amateur schoolboy. This painting was done by your authorised service centre at global gallery (Panvel) when the new body shell was fitted after the initial accident had occured.

We have also purchased a 4 year extended warranty for this vehicle. However, I have always been made to pay all the major expenses towards repairs. Last time when I had sent the car for repairs in the first week of April 2011, I was given an estimation by the trained officials of about 10 to 15 thousand. The basic work was the fan belt which had broken twice before this episode, due to defective tensioner pulley. However, at the time of billing, I ended up by paying 31 thousand.

SIR, HERE I FAIL TO UNDERSTAND WHY DOES A ESTIMATION TEAM EXIST THERE IF THE ESTIMATION CAN SHOOT TO DOUBLE THAN WHAT HAS BEEN GIVEN !!!!

Recently there had been knocking in the engine and foul firing. Unfortunately, before I could bring the car to the workshop, the belt cracked again and I had to toe the car to your workshop. The reason for the belt being broken was again the same. Today, it has been over 12 days that the car is still in your showroom. The shocking and the usual answer to my follow-ups are that the parts are not available. When I bought the vehicle in 2008, it had been just a year that it was launched. In case we were dealing about outdated cars and then if I had received such answers, it is understandable. But in this case, when the company boasts to have sold over a couple of lakh Logans, it is very unprofessional on the part of the company service centre to give such answer that the parts are not available for weeks together. It would have rather been sensible to sell limited cars , if there was a basic infra problem in terms of shortage of parts.

The reason for me to right this email is that I do not wish to continue with that problematic vehicle. I sincerely feel that I deserve a free replacement with a new Logan or an upgraded vehicle with whatever is the difference in the market value of the car. After having an association with your company for over 3 years, I consider to have a positive reply to this email within 3 working days, failing which I would be compelled to approach the consumer court as well as the media.

Anticipating a positive response from you at the earliest…

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