Comments
Hi Mahesh,
Being an Indian you should be aware and get used to this very truth. Once your money is out of your pocket, you are of no one's need. Is it a private sector or it is a government sector its one in the case.
We cannot fight for problems we face with the company, nor with our government, because they never came to your door to buy their product. The suggestion I can give you from my (all Indian's) experience is try to get adjust with the fact and try to resolve the problems yourself. Learn to fix the problems you have and don't let anyone know about your problem ... 80% laugh at it and 20% can't help.
As far as your problems with Xylo, I guess it is quite common in all the cars, it is just that some cars give problems so soon and some bit later. But you can't expect any service that fixes your car. Service is always good if your car gives no trouble .. remember this.
You said you had very good service from ford and maruti ... I had a pretty bad experience with ford, in the regular service they forgot to fit the front wheel bolts. Since my car has wheel caps, I couldn't notice that and drove almost 100 KM without a notice of it. With a freaky noise that coming from the wheel then i noticed that wheel is missing all the bolts except for one. when i called the service center they simply said "SORRY". That is it.
Do you believe that they are going to take this incident as very serious ? I don't think so. We Indians are so greedy for money that we ignore all the complaints and continue to deliver all faulty pieces despite of knowing it.
We Indians are quantitative not quality conscious. Be a proud Indian.
Being an Indian you should be aware and get used to this very truth. Once your money is out of your pocket, you are of no one's need. Is it a private sector or it is a government sector its one in the case.
We cannot fight for problems we face with the company, nor with our government, because they never came to your door to buy their product. The suggestion I can give you from my (all Indian's) experience is try to get adjust with the fact and try to resolve the problems yourself. Learn to fix the problems you have and don't let anyone know about your problem ... 80% laugh at it and 20% can't help.
As far as your problems with Xylo, I guess it is quite common in all the cars, it is just that some cars give problems so soon and some bit later. But you can't expect any service that fixes your car. Service is always good if your car gives no trouble .. remember this.
You said you had very good service from ford and maruti ... I had a pretty bad experience with ford, in the regular service they forgot to fit the front wheel bolts. Since my car has wheel caps, I couldn't notice that and drove almost 100 KM without a notice of it. With a freaky noise that coming from the wheel then i noticed that wheel is missing all the bolts except for one. when i called the service center they simply said "SORRY". That is it.
Do you believe that they are going to take this incident as very serious ? I don't think so. We Indians are so greedy for money that we ignore all the complaints and continue to deliver all faulty pieces despite of knowing it.
We Indians are quantitative not quality conscious. Be a proud Indian.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
18%
Complaints
5291
Pending
0
Resolved
944
+91 22 2490 1441
Mahindra Towers, Media Cube, G.M. Bhosale Marg, Worli, Mumbai, Maharashtra, India - 400018
We are very sorry to hear about your experience. I've forwarded your concern to our customer care department. Note that for any queries or feedback in the future you can always also call us at the Xyloline –[protected]. We also offer 24x7 on-road assistance for the Xylo on[protected]*
Our mailing address: Mahindra & Mahindra Ltd., Automotive Sector, Road No. 13, Worli, Mumbai : 400 018.
Thanks,
Mahindra Online Admin
*Toll Free number is accessible from MTNL, Garuda and BSNL phone.