[Resolved]  Mahindra & Mahindra — AXILES

Subject : XYLO Manufacturing Defects
VEHICLE NO :KL 21 B 2367

I was the first person who purchased Xylo with taxi permit through your Trivandrum agents. From the second week onwards we are facing too much problems with your vehicle.

• Initially one tyre got bursted while we were driving through NH and we informed this issue to sales rep Mr. Mujeeb- at Tvm division – Mob: [protected] he told that the tyre should be sent to Bombay for diagnosing the actual problem. So as avoid huge delay I repaired and kept that as reserve tyre. ( Please look into this matter seriously)
• Second issue was that water was getting inside rear indicator- that problem was solved by your tvm agents
• Third issue was there was having some problems with alternator belt, when we gone for first service we informed this matter now almost 10000/- kms is over. Whenever I asked them whether the belt arrived or not? Again they will give me answer within 7 days. If I use some local belts your company won’t give me any warranty arises due to this. Due to this belt is not yet changed. Even I made meeting with tvm service manager Mr. Manoj he told that belt arrived but I couldn’t find belt till now. He informed me to run this vehicle with the old belt and no problem will happen-
• Finally now the problem is with oil leakage in axils. Now your agents asking me minimum 20 – 25 days to get this problem solved. I am totally in debt and I can’t repay the loan due to service problems. I am unable to book long trips due to vehicle problems. If my vehicle runs as taxi then only I am able to repay the loan. Since from the date of purchase I could run my vehicle only for 30 days and still the vehicle is inside the service division of mahindra at Trivandrum.

Please look into the matter seriously and if there is any serious manufacturing defects, please rectify and pay us the compensation as we couldn’t run this vehicle as taxi for long time. Further you may kindly instruct your agents at trivandrum don’t make the customers unnecessary troubles without supporting with spare parts.


With thanks & regards



Shibili
Mob: [protected]