Mahindra & Mahindra — Car parts and pathetic customer care service

Address:

Mumbai Suburban, Maharashtra

Dear sir,
I have a Mahindra xylo D2 purchased in December 2011. My car has only run about 10000 Kilometers. I was on my way to lonavala on 3rd february, 2013 at around 11.15 am and my cars clutch plate was completely broken as told to me later. I was stranded for 5 hours on the road trying to contact Mahindra road side assistance and customer care. It took me 2 hours just to get through to customer care executive. They assured me that they would be sending a representative from a dealer in panel (nearest to lonavala). I was not contacted by any dealer. The customer care representative also refused to give me the number of the panvel dealership. Also I tried contacting all the Pune dealership nos. provided in the Mahindra dealer contact book. I got response from none of the dealers and half the numbers no longer exist. After around 5 hours being stranded on the road, I had to finally approach a local garage and had to get the car repaired for which I had to pay RS. 7500.

Who should I hold responsible for all the difficulties that I had to face. Is the customer care department just for the sake of assurance but does not actually work? How do you justify the fact that the clutch plate broke after just 10000 Kms. Is the company not liable once the company has sold off the car? Who will reimburse me the expenses that I paid for getting the car repaired? I am appalled by the way people at Mahindra and Mahindra are treating customers.

The response has drastically let down my expectations with the company and would never advise anyone to buy a car from the company.

Please help in the above matter

Regards,
Bhupendra kadhi
Mahindra xylo - MH 04 FA 5753