[Resolved]  Mahindra & Mahindra Finance Services. Ltd — Non availability of spares & Deep harassment at service station.

Address:

Mayurbhanj, Odisha

TO
MAHINDRA & MAHINDRA

SUB. : Non availability of spares & Deep harassment at service station.

Dear Sir,
I have owned one Scorpio M2Di model having its registration no.- OR11J-4511 purchased from Gupta Automobiles, Oidsha in Jan-2011. Recently in the month of April 1st week the return fuel pipe ( Pump to Oil tank ) became leaked . Since than whenever I am using the vehicle , it is showing a mileage of 8 k.m./Ltr instead of 13 k.m. per litre.

I have tried several times to change the pipe, visited to various showroom about 200 k.m. far from my residence resulting non availability of the fuel pipe and lastly I have kept the same locked in the garage for about one month. Now the vehicle became useless for me and became a show piece . Further I am to inform you that I have already drived the vehicle about 900 k.m. only for the above purpose.

Now I am explaining the my journey to the show rooms of mahindra :

1. Intially, I have visited to Gupta Automobiles, Angul, Odisha in 2nd week of April for the above fuel pipe . It was not available there, however I have ordered for the same , also they ordered for the same to the company, but it was not received by them till now .
2. Later on, I have asked to a Sub-Dealer of Mahindra at Karanjia, Dist.: Mayurbhanj, Odisha operated by Basanti Auto of Balasore, they replied that there is not available of such pipe with them.
3. On 31/05/2013 I have visited to Utkal Automobiles, Bhubaneswar for the same , they make me wait about 3 hours saying that they will inform me whether it is available with them . Surprisingly, there was no reply from the counter and I have to back from the service centre after a 3 hours wastage & wrong guestmanship.
4. After that on the same day, I have visited to Aditya Motors , at Cuttack-Bhubaneswar road the biggest service centre of Odisha for the same. There the service advisors namely Lulu, Sasang were very disgusting person , just playing with me for 2 hours. On asking the store keeper, he told that there are 3 varients of return pipe in the M2Di model and I cannot search them now.

Any way the long journey was end with very harassment , resulting my vehicle useless. Now I am requesting you provide me the pipe any way so that the vehicle can be on road again.

Thanking You
Bishal Kumar Agarwalla
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