[Resolved]  Mahindra & Mahindra — GRIEVANCE TECHNICAL FAULT (ENGINE VIBRATION)

Address:

Raipur, Chhattisgarh

I purchased Mahindra Xylo D4 on 23/10/2012 from Ralas Motors, Raipur (C.G) with great expectation. I was very impressed with new revived and refreshed Xylo as it also suited my frequent traveling schedule.

But to my utter disappointment I started experiencing rigorous engine vibration just after one and half months of my purchase of vehicle. Next I reported this to the Dealer on 08/12/12, I got my vehicle back on 10/12/12 with report from Service Manager (Mr.Sharma) that if vehicle gave same problem again they will replace Fuel Injector (Report Attached). Again I faced same problem on 11/04/13 and I reported same to Dealer this time they replaced two Fuel Injectors and returned my vehicle after 8 days on 18/04/2013 (Report Attached). After driving for few kms I again faced problem of rigorous engine vibration and I reported and dropped my vehicle to Dealer again on 24/04/2013, I got my vehicle back on 26/04/2013 with two more Fuel Injectors replaced and a promise that I won't face this problem again (Report Attached). 29/04/2013 I again faced same problem to which Dealer identified filter problem and replaced fuel filter and gave my vehicle on 01/05/2013 (Report Attached). On 02/05/2013 I faced same engine vibration and ignition problem now my vehicle is lying with Dealer.

I have tried reaching Mahindra's Customer Care at toll free no.[protected] but every time customer care executive promised somebody will call me back and I am yet to here from your end regarding this. Also I tried speaking to Regional Service Manager - Mr.Niraj Mishra but in vain.

As I am completely dependent on my vehicle for my profession and I have to travel 250kms every day to my farm because of this persistent problem with Xylo, I have to hire vehicle for my work and I am paying Rs.2500/- on daily basis.

Buying Xylo has become my worst nightmare and pain.

I have faced since I have bought Xylo. I insist on recalling this vehicle of mine and providing with New Xylo.


Vehicle Details :

Registration No.CG 04 HD7787
Chasis No.C2k47758
Engine No.JHC4J67814

Best Regards

Surya Prakash Singh
Gsm : [protected]