I was working with M&M at Mumbai and have been an HDFC Credit Card customers for couple of years before I lost my card somewhere in January ’07 and then got it blocked by giving a call to the bank call centre. My last transaction / shopping done on that card was sometime in Dec’06. My last payment done for the said credit card was around Rs.18000/-. I used to make the payments through internet banking since I was having my salary account with HDFC Bank ( A/c. NO.[protected]. I had attached my HDFC Bank Master Card Gold Credit no. [protected] to my salary account and used to view and pay my bills online. Since the card was lost and subsequently blocked, I was not able to view my credit card bill statements, online since Jan’07. I have not recd my bill in hard copy at Nagpur, where I moved in Oct’06 from Mumbai, despite putting the request at the call centre.
I have written mails to the bank for reissue of credit card but have received no response. It been more than 2 years that I am following up with bank to no avail. Now the issue is that the bank is claiming around Rs. 7400/- whereas my actual outstanding or the money spend was only Rs. 1100/-. Now why should I pay for the non response of the bank. I have suffered a lot in absence of a credit card on top of it bank is unnecessarily claiming huge amount. I am getting calls every now and then for the recovery of the said amount from me. This has also put my name on the CBIL.
I would like to mention here that I am responsible corporate citizen working with a Corporate like Mahindra & Mahindra Ltd. I have been a sincere user of HDFC Bank Credit card and paid all my dues in time. Am I being punished for loyal with Brand HDFC.
I request you to kindly look into the matter and help. One thing is sure that I am not going to pay any charges on the current outstanding which I have not used. I will pay only the amount I have used that too after getting an explanation as to why I have not be reissued a card, and why my name has been put on to the CBIL.
Regards,
Amjad Khan
6, Near Lokpriya School,
Gorewada Road, Borgaon
Nagpur – 440013
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