| Address: | East Delhi, Delhi |
Dear Mahindra Customer Care,
I have purchased Xylo Celebration Model with Vehicle Serial No MA1YA2KJNB2825915, Engine No KJB4B27274 and Registration No DL 12CA 1290 on dated 29-Mar-2011 from Koncept Automobiles, Safdarjang, New Delhi Showroom .
I serviced my vehicle twice at your Authorised service Centre “Koncept Automobiles” Noida Ghaziabad well in due service period. I am highly un-satisfied with support and services offered by Koncept Automobiles Noida. Usually advisors & team treat direct customer like CAB drivers, they doesn’t have maintained & hygiene Customer lounge and separate waiting lounge for drivers, not satisfied with quality of vehicle washing & polishing infect I believe post washing they usually don’t polish vehicle. This is highly unacceptable and somewhere it’s directly impacting to Image of M&M Service. The above statements in regard to my dissatisfaction are compared with service offered by competitors like Hyundai & Toyota.
Further to above feedbacks, I am facing problem in the Laptop Charger console since vehicle purchase and the same has been reported to service advisor during 2nd Free service but service technicians are unable fix this issue, further to this issue I have been facing problems in “Intermittent Wiper System” after 2nd service that was noticed very late after 2nd Service.
I request M&M National Support / Service Manager to intervene and get both unit replace to fix it permanently.
Thanks and Regards,
Akhilesh Gupta
Mob No [protected] Was this information helpful? | 
I need to bring to kind notice of Mahendra Motors that their dealer at Chennai India Garage is bringing disrepute to your organisation.
1. Wrong Commitments by there reception untrained reception staff.
2.Uncouth and rowdy service advisors .
3.Non co-operative Customer Care Manager.
4. In co-operative Works Manager.
5. Service Manager not intrested to listen to the customer
6. Very unhygeneic sitting Area.
7.Poor Work Area wherein there is each time you give your MV. for service it comes back with additional scratches
This is the state of a Privelage Customer ...who has paid for extended warrenty for four years.
This Garage is intrested to sell you
a)Anti Corrosion Paint for Chasiss b) Polish contract from 3 M etc etc .. They do not care about the client as a person nor they care about the product.
Extremely disappointed with this dealer.Wish they are not part of your team.
Rajiv Kumar Bahadur.
A V Thomas Leather and Allied Products.