[Resolved]  Mahindra Scorpio — AFTER SALES -SERVICE VERY UPSET

Mahindra Scorpio — Im propper response

Dear Scorpio lovers,

Really afraid to mention that, after sales, service of Mahindra-Scorpio  is horrible.
If you still want to listen why such hatred I posses for your organization here it is:-

My vehicle Scorpio-LX (TN[protected] met with an Accident in (Thondi- Ramanathapuram District) on 11/03/2009, and i have given my vehicle for service in one of the Authorized and reputed Mahindra service centre that is (Susee Automobiles (Pvt) Ltd) on 12/03/2009. The managing people asked me a time frame of 21 days for completing the work, i agreed fro the same. But when days went on with the service and repairing process i experienced the unexpected, they started to extent the delivery of the vehicle by pin pointing excuses (Mahindra is not supplying spare parts), I can’t believe that "IS IT SO".

I have spent nearly 10 days along with the mechanic peoples in the body shop, by putting pressure on the management peoples to get collected the required spare parts and get it done. Do u expect us to idle our time at your workshop????

After making me to struggle for 55 days, they agreed to deliver the vehicle on 06/05/2009 by putting some constraints forward,
Constraints as follows

1.As of now we don’t have a fresh piece of interior Dash board(vital thing which add beauty to interior part of Scorpio), will get a new one later(but payment has to made now).
2. Dont has Scorpio-LX badge
3.Interior post cover.

All the above mentioned things will be provide with a months time(Words of Susee Automobiles Pvt(ltd))

As the parts being an old one(tear and full of scratch), It doesn't suit my vehicle, even i am not able to switch on the AC. But it being an emergency situation and keeping faith in Mahindra, I agreed for the delivery of vehicle. And all the payments have been made.

Did Mahindra expect the customers to roll their vehicle in this fashion? Is this the way to treat a Customer?

But now its already 54 days over, and again the old drama continues (Mahindra is not supplying spare parts in timely manner) and my vehicle parts are yet to be received.

In this scenario I request the customer support team to help me on priority to get rid of from my issues.

Latest information i received is talking to Area service managers will help me out, so please provide me the contact number of Area managers in Chennai or Madurai.

Can any one help me out to sort out a perfect solution for the above or in which way i need to approach the court...I need to bring all the members of the service center including the delivery center manager who had promised me that he will help me out in resolving any issues(but till now one one responded) in fornt of the court

Pls provide me the excat route so that i can had a word or chat with the Service offical heads

I already service my car V S T Auto Agency LTD No.A-27, Thiru-vi-ka Industrial Estate Guindy, Chennai -600032
1. Job No. JC00325 date:14/10/08 Amount Rs.39275/- Millage 57456
2. Job No. JC00695 date:29/10/08 Amount Rs.1422/- Millage 57869
3. Job No. JC03129 date:21/01/09 Amount Rs.6274/- Millage 59648
4. Job No. JC05044 date:24/03/09 Amount Rs.24135/- Millage 63945
5. Job No. 1614 Job date:25/06/09 Amount Rs.13427/- Millage 65619
I will spend this much amount but problem is not yet solved

i have left for service with seeresh auto at marathalli bangalore, problem is fan belt loose, clutch fluid leaking, suspension problem, i was charged 22, 000 till today no wheel aliment is done, even today after 6 months i am flowing them till today they say they are busy, fan belt problem is still there, oil leakage is still there, i have decided not to buy any vehicle from mahendra

my car had got problem oil leekage .so i complain to service center in guindy, they told it is pump problem you want to change the pump, but i tell that to change, they told that they had change, but even now the oil is leeking .after service car had send two time to service center but even now oil is leeking, MY CAR NO;TN- 21-Q-7812
SERVICE CENTER ADDRESS
NO;A-27, THIRU-VI-KA INDUSTRIAL ESTATE
GUINDY, CHENNAI-600032

AUTHORISED DEALER : MAHINDRA & MAHINDRA LTD.

TIN :[protected]
CST :31093DT030593 AR. CODE 031
SER . TAX : AAACV2092EST002
VST AUTO AGENCY LTD

my car had got problem oil leekage .so i complain to service center in guindy, they told it is pump problem you want to change the pump, but i tell that to change, they told that they had change, but even now the oil is leeking .after service car had send two time to service center but even now oil is leeking, MY CAR NO;TN- 21-Q-7812
SERVICE CENTER ADDRESS
NO;A-27, THIRU-VI-KA INDUSTRIAL ESTATE
GUINDY, CHENNAI-600032

AUTHORISED DEALER : MAHINDRA & MAHINDRA LTD.

TIN :[protected]
CST :31093DT030593 AR. CODE 031
SER . TAX : AAACV2092EST002
VST AUTO AGENCY LTD

my car had got problem oil leekage .so i complain to service center in guindy, they told it is pump problem you want to change the pump, but i tell that to change, they told that they had change, but even now the oil is leeking .after service car had send two time to service center but even now oil is leeking, MY CAR NO;TN- 21-Q-7812
SERVICE CENTER ADDRESS
NO;A-27, THIRU-VI-KA INDUSTRIAL ESTATE
GUINDY, CHENNAI-600032

AUTHORISED DEALER : MAHINDRA & MAHINDRA LTD.

TIN :[protected]
CST :31093DT030593 AR. CODE 031
SER . TAX : AAACV2092EST002
VST AUTO AGENCY LTD

I WOULD LIKE TO INFORM YOUR GOOD CONCERN THAT I M HOLDING AN SCORPIO CRDE 2006 MODEL WHITE IN COLOR, ALWAYS WHENEVER I GIVE THE VECHILE FOR SERVICING THE BILL AMOUNT COMES VERY BIG AND NO EXPLAINATION FROM YOUR SERVICES PEOPLE FOR THE DETAILS OF THE BILL, SOMETIMES WE EVEN DONT EVEN GET THE BILL AS THEY SAY THAT IT IS ALREADY TIME UP AND THE ACCOUNTS PEOPLE HAVE LEFT, AND EVEN AFTER PAYING THE MONEY WITHOUT THE BILLS, WE DONT GET THE BILLS EVEN AFTER REQUESTING MANY TIMES, THIS IS SOMETHING SERIOUS AND I NEED A SOLUTION AT ONCE, R I M GOING TO THE CONSUMER COURT FOR CLARIFICATIONS, I HAVE ALL MY BILLS FROM THE DATE OF PURCHASE TILL THE LAST SERVICES, THE CUSTOMER CARE OFFICER IS THE WORST PERSON IN THE WORLD U HAVE THERE, NO RESPONSE AT ALL, THEY ALWAYS TRY TO FRIGHTEN THE CUSTOMER REGARDING THE VEHICLE AND MAKE THE BILL VERY BIG,

MY SERVICE STATION IS
TVS SUNDARAM IYYENGAR AND SONS,
NERAMANAKARA,
KARAMANA,
TRIVANDRUM.

Mahindra dealers in Mumbai are totally awful as well. In particular stay well away from the dealership in Saki Naka (Andheri) and Prabhadevi. Even when trying to purchase a new vehicle I had to constantly chase, at one dealership I rang 12 times in a single day and still didn't manage to arrange a test drive!! Another dealership didn't even know the correct prices for their extended warranties! All in all a total disappointment, one of the worst experiences I've ever had.

AFTER SALES -SERVICE VERY UPSET

Really afraid to mention that, after sales, service of Mahindra-Scorpio at ADITYA MOTORS showroom cuttack is horrible.
Am buying scorpio lx from above showroom in 28 april 2011.In 1st servicing i face lot problem due to non trained worker provied by showroom.Worker damage differential drain bolt and open it by heating and welding upto minimum 3hour.No compain work done only mobile chage and give me vehicle.

From,
Bikash ranjan tripathy
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