Re: FW: Major fault in my Laptop within 1 month of purchase...........Sayed M BSunday, 8 November, 2009 2:07 PM
From: "Sayed Mehboob" <[protected]@yahoo.com>Add sender to ContactsTo: retail.[protected]@datacare.inCc: wayne.[protected]@datacare.in, acer.[protected]@rtservices.com, [protected]@acer.co.in, [protected]@acer.co.in, [protected]@dccpune.com, [protected]@dccpune.com, [protected]@dccpune.com, [protected]@dccpune.com, [protected]@dccpune.com, [protected]@datacare.
Dear Jamshid,
Now I am 100% convinced with the After Sales Services of ACER, and that I have committed a major blunder by going for this brand instead of Dell.
Well as per your commitment i am attaching the job sheet scan copy and purchase bill and awaiting your response. Also give me the mail ID of National Service Manager or his cell phone no.
Thanks and regards,
Sayed M B,
Cellphone #:-[protected]
--- On Mon, 26/10/09, Sayed Mehboob <[protected]@yahoo.com> wrote:
From: Sayed Mehboob <[protected]@yahoo.com>
Subject: Re: FW: Major fault in my Laptop within 1 month of purchase...........Sayed M B
To: retail.[protected]@datacare.in
Cc: wayne.[protected]@datacare.in, acer.[protected]@rtservices.com, [protected]@acer.co.in, [protected]@acer.co.in, [protected]@dccpune.com, [protected]@dccpune.com, [protected]@dccpune.com, [protected]@dccpune.com, [protected]@dccpune.com, [protected]@datacare.in
Date: Monday, 26 October, 2009, 10:20 AM
Dear Jamshid,
Please see the mail trial.
Now please give me the mobile no. of Mr Maskeji......i have escalate this issue to him or take a leave and meet him at Pune office.
Thanks and regards,
Sayed M B,
Cellphone #:-[protected]
--- On Fri, 23/10/09, Sayed M B <[protected]@vgmail.in> wrote:
From: Sayed M B [mailto:[protected]@vgmail.in]
Sent: Tuesday, October 20, 2009 4:31 PM
To: 'wayne.[protected]@datacare.in'
Cc: 'rgoel.[protected]@gmail.com'; 'retail.[protected]@datacare.in'; 'acer.[protected]@rtservices.com'; '[protected]@acer.co.in'; '[protected]@acer.co.in'; '[protected]@dccpune.com'; '[protected]@dccpune.com'; '[protected]@dccpune.com'; '[protected]@dccpune.com'; '[protected]@dccpune.com'; '[protected]@datacare.in'
Subject: RE: Major fault in my Laptop within 1 month of purchase...........Sayed M B
Dear Wayne,
This is with respect to our telecom regarding the below mentioned issue.
As discussed I am ready to repair the laptop if its requires some software upgrades.
Otherwise please replace with a new packed piece, as the fault has come within 1 month of purchase
Pl instruct your Powai authorized centre for the same so that in one visit only the matter can be fixed. Sorry I am not able to visit Pune till date.
Requests you to please take a call a after every 2 hrs I have to restart the machine.
Thanks and Regards,
Sayed M B,
From: Sayed M B [mailto:[protected]@vgmail.in]
Sent: Friday, October 09, 2009 7:37 PM
To: 'retail.[protected]@datacare.in'; 'acer.[protected]@rtservices.com'; '[protected]@acer.co.in'; '[protected]@acer.co.in'; '[protected]@dccpune.com'; '[protected]@dccpune.com'; '[protected]@dccpune.com'; '[protected]@dccpune.com'; '[protected]@dccpune.com'; '[protected]@datacare.in'
Cc: 'rgoel.[protected]@gmail.com'
Subject: Major fault in my Laptop within 1 month of purchase...........Sayed M B
From: Sayed M B [mailto:[protected]@vgmail.in]
Sent: Friday, October 09, 2009 6:58 PM
To: 'retail.[protected]@datacare.in'; '[protected]@acer.co.in'; 'acer.[protected]@rtservices.com'; '[protected]@acer.co.in'
Cc: 'rgoel.[protected]@gmail.com'
Subject: FW: Major fault in my Laptop within 1 month of purchase...........Sayed M B
Dear Jamshid,
I purchased a Acer brand Laptop Model no. 4530, two months ago from your shop at Wanawadi, with reference from Mr. Rajiv Geol who is the Regional Service head of a reputed mobile brand, and one of my acquaintance Mr. Shakoor Ustad from M/s Sharp Travel ( Nana Peth, Pune ) who know the owner of Data care Mr. Mhaskeji since last 20 yrs.
I am your first time buyers of Acer brand, whilst the initial purchase experience was good but was let down by a major fault in the set. Previously was using Dell 620 and was satisfied with the product and the onsite after sales services.
The sequence of the problem is as follows.
1) First complaint dated 01.09.2009, No.[protected]……………this complaint was cancelled because I have was on business tour and could not attend the service centre in time.
2) Second complaint dated 08.10.2009 No.[protected]………..Here major fault was diagnosed and Main board of the laptop was to be replaced.
Nature of Fault:- The laptop charges till 91% and then stop charging even though the adaptor is on, then the lap top works for 1hrs on battery and gives indication for low battery ………and shut down even though the adaptor is ON. I have to again restart the laptop and then the charging starts……..all the time I have to do this after every 1 hr…I am fed up with this fault. And this fault was shown to Mr. Rao from New Tech, Andheri ( E ).
Since the fault was diagnosis at as major fault that too within 1-months of purchase, I request nothing less than replacement with a packed piece and additional warranty. Attached is the Job card for your kind reference.
Thanks and Regards,
Sayed M B,
Was this information helpful?
One month into my warranty expiry, imy laptop screen began to show problems, i contacted acer customer care & they gave me the no. of the nearest service centre of acer in DC Delhi, when i showed them the problem they initally made a reply that possibly the invertor issue has cropped in resulting in this mess.
A week later they informed me that it was a problem with the entire LCD & that they need to replace it for 15 thousand bucks.I was not willing to pay this amt. so i took it back frm them . When i showed my Laptop toa lcal vendor who repairs Laptops, they informed that the service centre people had messed wid the entire system & not only had replaced The LCD but also damaged the Fl & some internal ckt on purpose, I was bewildered with this response& when i saw the evidence i was supremely convinced as well.
I intend to sue acer for this pathetic attitude of their's in a matter of days
I already have the necassary documentation supporting this fact, If there is no action taken i Intend to go to any lengths to get justice
My dearest request to all & every indivisual PLS DONT BUY AN ACER LAPTOP ...horrible customer service & Xceptionally bad service centre people who have ruined my money, time & sanity for such a simple issue...i intend to get to the bottom of it no matter what