[Resolved]  Make My Trip — Cheating of Flight Ticket Rates

Address:

Mumbai City, Maharashtra

To Whom Soever It may Concern I have been over charged for a Flight ticket booked through Make My Trip.com below chain of mails to and from them will give an idea of the ordeal I have gone through... I hope my experience will be a lesson at least for others not to use MMT

Kunal,

I work in the logistics and Airline industry myself... please dont give me excuses that Airline rates are dynamic... I understand that it is dynamic but based on load factor... but 2 changes in a gap of 25 minutes and that too from one rate to another and then back to the same rate??? Are you kidding me??? This answer is unacceptable to me...

And mind you... when your dash board said 4851 when I clicked 'buy' on it I should have got that rate... other wise you are cheating the customer... and as the date closes in does the rate go up or down? and within 25 mins?

I think you guys need to at least give me a valid explanation to the point that how did the rate change in the minute of clicking the dashboard to booking the ticket and that to by over 40% and was back down within a span of 25 minutes???? Please do not give standard responses... The least I expect you to do is a thorough back ground check before reverting...

Please let me know the contact details of some one with a little more responsibility and sensibility that I can correspond to since you seem more bound by policies and standard scripts than common sense.

If this is going to be your final response I will be forced to go to the consumer forum on this... Since it more a matter of principle here than money. I feel cheated by Make my Trip.. And I will go to any end to express my displeasure...

Hope to receive a more sesible revert from a superior at the earliest...

A very dissatisfied customer
Nitin Varkey
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
On Wed, 21 Nov 2012 22:07:57 +0530 wrote
Dear Mr. Varkey,

Greetings from MakeMyTrip.com

With reference of your mail, please note that to use Jabong voucher it is not necessary to add 2 items, however if amount is less than 500/- INR then you need
to add item as voucher is for 500/- INR. Please find screen shot attached for your reference. Please note Jabong is one of the best online service providers.

Please note that for booking id NF[protected], while processing to payment we have clearly show message that fare was increased from 4851/- INR to 7652/- INR.
I also accept that you have again booked and got better price of 4976/- INR for NF[protected]. Please note that air fares are dynamic and change within seconds. Fares are not guaranteed until they are purchased.

We wish to inform you that we will not be able to honor your case.

Regards,
Kunal Bariya| Executive- Customer Delight
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: Tuesday, November 20, 2012 11:06 AM
To: Mice
Cc: Shilpa Gupta
Subject: Re: Complaint - Your Jabong.com and CaratLane.com Vouchers from MakeMyTrip.com

Dear Makemytrip Manager...

Please stop sending customers coupons which have got riders attached to it... I tried to use the below voucher at Jabong.com... Following is what happend

1) When you select one item and apply the voucher it applies... but the site will not let you buy the produsct saying that you have to attach atleast two items to your cart before you can purchase... (So it cant be used)

2) When you add one more product and try to use the coupon it says the coupon is not applicable... this is ridiculous...

And more inportantly the cost on Jabon is atleast 10% higher than any normal online site... So if your agruement is that we first need to purchase two items without the coupon and then use the coupon on the 3rd purchase... eventually the loss for the customer is far higher than the gain of that mere 500INR.... I would have rather you didnt give any vouchers.. than make a fool o[censored]s consumers...

I am going to be posting this information on the other networking sites as well... So that others dont waste their time... since I wasted at least a couple of hours surfing the site to find some products which suited my requirement (and my time is very precious like a lot of others) since the other were senselessly overpriced.

Another big issue that I had faced while doing my booking on MMT is that when I booked a ticket for BOM => the price said said 4851 All inc... but when I booked it... the final transaction amount came to 7652(Booking reference NF[protected]... And then 25 mins later when I made another booking for the same sector the price was back to 4976 (Booking reference NF[protected].... Same flight same date... booked on the same day within a span of less than 30 mins... When I called your call center the 1st time your agent told me that flight rate fluctuate any time... Which I agree.. but that logic doesnt apply in this case.. for two reasons.. when I saw the cost of flight on your dashboard it was 4851INR, it changed in less than 2 mins??? and in another 20 mins it was back to the same cost???? I understand escallation of cost towards the flight date but the reverse???and tat too up and down fluctuatio in a span of 30 mins... anyway she couldnt explain a logic back to me and said she had to speak to her senior... while on hold the line got disconnected and i had to call back and speak to another agent ouf yours who understood mystand point (was pretty understanding and sensible, but somehow not empowered)and has told me he has escallated it to the back office team apparently... he gave me a ref no of[protected] and told me some one would get back to me within 3 working days on this ... so I am waiting... but I want to put on record that I do not expect an experience of this nature from what I thought was a professional organisation in MMT....

I have been using MMT for some time andiIt would hurt me to got out as a detractor and negate MMT in all my social and professional circles... Not to mention the social networking...

Hope to hear from someone in a responsible position in MMT soon...

Rgds
Nitin