[Resolved]  MakeMyTrip — Delay in Refund

I did a internet booking for rail tickets through makemytrip.com in September'10. Ticket with PNR No. [protected] wasn't confirmed hence there was a refund due for Rs1802. It has been over 2 months that i was suppose to get this refund in my account whereas I haven't received the same till now and neither makemytrip.com is able to assist me on same. Please help

Make My Trip — delay in refund

Sir,
I was trying to book e-ticket with following details from my SBI Netbanking

SBI A/c No: [protected]

A/c holder: Manas Ranjan Jena


Bookinig was tried to be made on: 29.12.2010

Booking was tried to be made for the 08:45 AM flight of 26.02.2011 from NewDelhi to Bangalore for one person in Go Airways(Go Air G8-201)

But, due to some network problem just after I made the payment(Rs. 3,572.00, transaction id-IG[protected] there was a link failure, for which ticket was not booked. but money was deducted from my account. I waited for automatic refund but it did not happen. Then I made repeated complaints regarding this along with my account statement, though i was promised to get my refund within 72 hours again and again, after 27 days also I am not able to get my refund. I am attaching my account statement

Makemytrip.com — Refund Delayed

I had made a booking with Makemytrip via booking reference number (MakeMyTrip Booking ID - NP[protected].
During our holiday my son was seriously ill and we had to return as an emergency. I called Makemytrip and obviously got no assistance and they asked me to contact the airline.
On calling Spice Jet they were nice enough to understand the problem and canceled the tickets so I could book earlier flights, and confirmed a refund back to makemytrip since they were the travel agents in between, and asked me to contact makemytrip.
On calling makemytrip and waiting for several minutes I was told that out of the 10,000+ refund that Spicejet had issued to them they would only refund about 8700 out of it...I was dissapointed, however, the situation required me to rush back, hence I said ok and asked them to refund back to the credit card. They confirmed this and mentioned that the amount would be refunded back within 3 business days. This conversation happened on 4th April and today is the 20th and several calls to makemytrip...they just keep putting you on hold and hang up.
I called Spicejet once again to confirm, and again they confirmed that the refund has been issued.
However, on my last call just now to makemytrip I was placed on hold by Gaurav Bahl for over half and hour and then hung up on. Please assist me in receiving my refund and would never want to do business with a company such as this again, who do not value customers time.

Refund Received. Thank You.

sir,
i am v.senapathi booking in make-my trip.com on10/03/2012, ID NH[protected] for hotel pleasant [protected]@kodaikanalin stay @19/04/2012 to21/04/2012 .the above id not given room in hotel side, my self booking in cash voucher RS. 13, 0000.00 . i am send email on 25/04/2012 but still date not received refund amount. your side says my team is search, 2days wait, another time says our time is search 3days wait.what happen?waiting for (23/04/2012 to 03/05/2012) your side give any interest rate?what are you doing? only one call to hotel management, the above id not given room, refund immediately . your staffs says our team search, again search what happen? what search?if you need hotel phone no managing director no [protected], and office no [protected], [protected], [protected].how many time call your office and email, quickly arrange refund amount. this is your major mistake.

Transaction failed - Date : Oct 8th, 2012
Amount - Rs. 7790/-

Current Date : Dec 10th, 2012

Refund is delayed. Atleast 20 times Ive been told to wait for 3 days. Atleast 5 times Ive been told - your refund is already processed at our end and will reflect in the next banking cycle. Atleast 2 more times Ive been told that the refund is done and the money is going to be in my a/c in 3 more days.

ALL ARE LIES !!!

Consumers, please beware. I think the makemytrip.com is not doing well and it might tank soon. Its my guess cause if it cant refund 8k, God only knows what else is wrong in that place.

Dear Sir,

At the outset, we sincerely apologize for the unpleasant instance.

With reference to your complaint, we request you to please share your booking Id or write to [protected]@makemytrip.com, so that we can look into matter.

Regards,
Team-MakeMyTrip Care

Non receipt of refund amount Rs.1300/- against cancellation of Air Ticket

E/Ticket No.[protected] cancelled by Agency of Jet Konnect journey of Joy Moses from Delhi to Thiruvanathapuram on dated 16/08/2013 and refund amount from Makemytrip is still awaited.