[Resolved]  MakeMyTrip.com - Pricematch — Not refunding money for an approved price match by their accounts dept.

I have an approved pricematch request from Apr 9 2009 and today is June 10 2009 and I'm still waiting on the refund for that money. Everytime I call them, I find a new excuse from the rep., and consolation that its almost there and you shall receive the money by EOD or latest by next day in your credit card account.. and that was almost 50 days ago and I'm been patiently waiting on it.. but NO GO... I don't see in my account - When I called today they are saying that .. we were waiting on your cheque details... I don't know when they made the decision to send the cheque instead of the credit card refuund But there was no follow up from them to me on finding out the cheque details... This is ridiculous for the company that is boasting to be world apart from the mom-pop stores of the travel agents... The staff is courteous but how long can I keep my cool here??? I'll post comment back if they can process my refund in 3 days as they now promised, BTW it was may be 6th promose that they are making to me.. so their credibility is stake and I'm about to call/mail their CEO if this doesn't go well...Below is the history that I have noted down...


10th june- 6:44 am - $155 - I have just talked to Swapna and mentioned my concerns, she mentioned that matter was on hold because it needed my cheque details...I have given my details and this will be processed in 3 days.. by June 13...






May 25 - called at 9 AM EST and Milind mentioned that its out and refund will be hitting the credit card today;

- 29th April - talked with abhilasha and she mentioned that it will be cleared today and by Monday my account should reflect the changes

- Talked to Swati on Thursday, apr 9 2009, the screen shot is approved and the money will be refunded to my account in 10 days. They will be sending the conf. email on it as soon as it gets processed.



- Talked to Poonam on 4th Apr 11:55 AM EST; she updated that request is still pending with 'price match' team and I will hear back from them latest by Tuesday 7th Apr.

--- On Thu, 4/2/09, Vishal Chaturvedi <[protected]@yahoo.com> wrote:


From: Vishal Chaturvedi <[protected]@yahoo.com>
Subject: Fw: Your Travel Itinerary - Have found a lower fare for the same flight
To: "vishal chaturvedi" <vishal.[protected]@jpmorgan.com>
Date: Thursday, April 2, 2009, 10:59 PM



- Talked to Swati first andthen sent email after converting into PDF
then talked to Shaili Sharma and explained all over again. She is going to send the email to their refund dept. and they are going to come back to me in 24 hrs.

Thanks
-Vishal
--- On Thu, 4/2/09, Vishal Chaturvedi <[protected]@yahoo.com> wrote:


From: Vishal Chaturvedi <[protected]@yahoo.com>
Subject: Fw: Your Travel Itinerary - Have found a lower fare for the same flight
To: swati.[protected]@makemytrip.com
Date: Thursday, April 2, 2009, 10:14 PM




--- On Sat, 3/28/09, Vishal Chaturvedi <[protected]@yahoo.com> wrote:

> From: Vishal Chaturvedi <[protected]@yahoo.com>
> Subject: Fw: Your Travel Itinerary - Have found a lower fare for the same flight
> To: [protected]@makemytrip.com
> Cc: "vishal chaturvedi" <vishal.[protected]@jpmorgan.com>
> Date: Saturday, March 28, 2009, 2:20 PM
> Hi,
>
> I have found a lower fare for the same
> flight/day/time/destination at Yatra.com. Please match the
> price. I have talked to customer rep at makemytrip.com, he
> has asked to provide the screenshot (attached) and you shall
> be able to match/lower the price on the ticket.
>
>
> Thanks
> -Vishal
> +[protected] cell