[Resolved] MakeMyTrip — Refund against Cancellation | |||
I made an incorrect booking for a bus from Udupi to Mumbai on 28th May Travel date incorrectly selected by me was 10th June instead of 11th June. I realised this after making payment. Within 5 mins of booking i checked up I was asked to make fresh booking and make fresh payments for the new booking I was assured that refund would be made after deduction Rs 450 within 5/7 days. I checked up on 3rd for refund accordingly. And till todate I am only getting assurance from CCAvenue and Makemytrip that payment has been advised to my bank without giving any advise details I am also being asked to get in touch with my bank. Booking Reference BUS[protected] three tickets worth Rs 4500 Refund amount Rs 4050 as per agreed terms and condition. The fact that I had to suffer for following up for my payments has no penalty for Makemytrip.com as service provider while they charge me Rs 450 for doing nothing. ?????? Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
THIS IS MAKE MY TRIP RESPONSE>>>>>>>>> To my complain
Dear Mr. Chakraborty,
Greetings from MakeMyTrip.comAt the outset, regret the inconvenience caused to you.
With reference of your mail, please note that due to some error your refund was not update to Bank. The same has been updated to Bank and amount is already reversed and will reflect in 5 days. We are following with Bank and will provide you confirmation number for refund.
Appreciate your co-operation and apologize for any inconvenience caused.
For any further assistance we are available round the clock on our toll free numbers. You could also write to us through reply email or writing to [protected]@MakeMyTrip.com or visit us at www.MakeMyTrip.com
Yours sincerely,
Kunal Bariya
Team- Customer Delight
kunal.[protected]@makemytrip.com
India Toll Free:[protected]From MTNL & BSNL Lines)
India Toll Free:[protected]From all major mobile operators)
Postal Address:
MakeMyTrip India Pvt. Ltd.
103 Udyog Vihar, Phase I
Gurgaon – 122016Haryana
Dear Mr. Chakraborty,
Greetings from MakeMyTrip.comAt the outset, regret the inconvenience caused to you.
With reference of your mail, please note that due to some error your refund was not update to Bank. The same has been updated to Bank and amount is already reversed and will reflect in 5 days. We are following with Bank and will provide you confirmation number for refund.
Appreciate your co-operation and apologize for any inconvenience caused.
For any further assistance we are available round the clock on our toll free numbers. You could also write to us through reply email or writing to [protected]@MakeMyTrip.com or visit us at www.MakeMyTrip.com
Yours sincerely,
Kunal Bariya
Team- Customer Delight
kunal.[protected]@makemytrip.com
India Toll Free:[protected]From MTNL & BSNL Lines)
India Toll Free:[protected]From all major mobile operators)
Postal Address:
MakeMyTrip India Pvt. Ltd.
103 Udyog Vihar, Phase I
Gurgaon – 122016Haryana
This is what CCAVENUES wrote on 11th
service to me
show details Jun 11 (3 days ago)
Dear Sudip,
Thank you for contacting Avenues.
We would like to inform you that refund process for the order number: BUS[protected] has been initiated from CCAvenue. Rest assured, the amount will be credited back to your account as per the bank's procedure.
We kindly request you to be in touch with the bank for the same.
For any further assistance, please feel free to revert.
Best Regards,
Ashwini P. Mhatre
Sr.Executive - Technical Support
India: Avenues India Pvt Ltd
Plaza Asiad, Level II, S.V.Road, Santa Cruz (West), Mumbai 400054.India.
Phone: +[protected]/26000846/26491524/32913622/66920419/67425555
Fax: +[protected]
Singapore: Avenues World Pte Ltd
80 Raffles Place, UOB Plaza 1, Level 36-01, Singapore 048624.
Phone: +[protected]
Fax:: +[protected]
Email: [protected]@ccavenue.com
Visit us at www.ccavenue.com/india
This is what CCAvenues Wrote on 12th June 2010
Service to me
show details Jun 12 (2 days ago)
Dear Sir/Madam,
Thank you for contacting Avenues.
This is in reference to your below mentioned e-mail.
In response to your query, We would like to inform you that refund process for the order number: BUS[protected] has been Initiated from www.makemytrip.com for an amount INR 4050.00 on 12th June, 2010.
Rest assured, the amount will be reversed to your account with in 3-4 working days. Furthermore, we kindly request you to get in touch with the bank for the same. Your cooperation and support is required at this juncture.
For further assistance, please feel free to revert.
Best Regards,
Prabhu Yadav
Technical Support Executive
India: Avenues India Pvt Ltd
Plaza Asiad, Level II, S.V.Road, Santa Cruz (West), Mumbai 400054.India.
Phone: +[protected] extn - 401/402/403/404/405/406/189
Fax: +[protected]
Singapore: Avenues World Pte Ltd
80 Raffles Place, UOB Plaza 1, Level 36-01, Singapore 048624.
Phone: +[protected]
Fax:: +[protected]
Email: [protected]@ccavenue.com
Visit us at www.ccavenue.com/india
This is what happened on 7th June 2010
MakeMyTrip Bus Tickets to me
show details Jun 7 (7 days ago)
Dear Customer,
Thank you for writing to us. This auto-acknowledgement confirms the receipt of your e-mail.
If you have raised a query, we will get back to you within 24 hours.
Since, this is an automated reply therefore please do not reply to this message.
Our customer service representatives are available round the clock for assistance on the following numbers given below.
Our contact numbers:
[protected]Standard Charges Apply)
[protected]All Major Operators)Warm Regards,
Team - Customer Care
MakeMyTrip (India) Pvt. Ltd.
103, Udyog Vihar Phase – I
Gurgaon – 122016
Comment never received a response let alone 24hours... Ha Ha .what great service
service to me
show details Jun 11 (3 days ago)
Dear Sudip,
Thank you for contacting Avenues.
We would like to inform you that refund process for the order number: BUS[protected] has been initiated from CCAvenue. Rest assured, the amount will be credited back to your account as per the bank's procedure.
We kindly request you to be in touch with the bank for the same.
For any further assistance, please feel free to revert.
Best Regards,
Ashwini P. Mhatre
Sr.Executive - Technical Support
India: Avenues India Pvt Ltd
Plaza Asiad, Level II, S.V.Road, Santa Cruz (West), Mumbai 400054.India.
Phone: +[protected]/26000846/26491524/32913622/66920419/67425555
Fax: +[protected]
Singapore: Avenues World Pte Ltd
80 Raffles Place, UOB Plaza 1, Level 36-01, Singapore 048624.
Phone: +[protected]
Fax:: +[protected]
Email: [protected]@ccavenue.com
Visit us at www.ccavenue.com/india
This is what CCAvenues Wrote on 12th June 2010
Service to me
show details Jun 12 (2 days ago)
Dear Sir/Madam,
Thank you for contacting Avenues.
This is in reference to your below mentioned e-mail.
In response to your query, We would like to inform you that refund process for the order number: BUS[protected] has been Initiated from www.makemytrip.com for an amount INR 4050.00 on 12th June, 2010.
Rest assured, the amount will be reversed to your account with in 3-4 working days. Furthermore, we kindly request you to get in touch with the bank for the same. Your cooperation and support is required at this juncture.
For further assistance, please feel free to revert.
Best Regards,
Prabhu Yadav
Technical Support Executive
India: Avenues India Pvt Ltd
Plaza Asiad, Level II, S.V.Road, Santa Cruz (West), Mumbai 400054.India.
Phone: +[protected] extn - 401/402/403/404/405/406/189
Fax: +[protected]
Singapore: Avenues World Pte Ltd
80 Raffles Place, UOB Plaza 1, Level 36-01, Singapore 048624.
Phone: +[protected]
Fax:: +[protected]
Email: [protected]@ccavenue.com
Visit us at www.ccavenue.com/india
This is what happened on 7th June 2010
MakeMyTrip Bus Tickets to me
show details Jun 7 (7 days ago)
Dear Customer,
Thank you for writing to us. This auto-acknowledgement confirms the receipt of your e-mail.
If you have raised a query, we will get back to you within 24 hours.
Since, this is an automated reply therefore please do not reply to this message.
Our customer service representatives are available round the clock for assistance on the following numbers given below.
Our contact numbers:
[protected]Standard Charges Apply)
[protected]All Major Operators)Warm Regards,
Team - Customer Care
MakeMyTrip (India) Pvt. Ltd.
103, Udyog Vihar Phase – I
Gurgaon – 122016
Comment never received a response let alone 24hours... Ha Ha .what great service
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Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
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When will the customer service give cock and bull stories.
Why does it take so many days for refunding such a palty sum of Money
I was told on 11th Money is refunded. On 12th Money refund is already is processed. And again on 14th I am told the money is going to be refunded in next 5 days
In anticipation of payment within 5th June 2010 as per approval I have already issued cheques. All cases of bounced cheques where I would have to suffer consequences of Sec 138 by Default Makemytrip.com and CCAvenue becomes now a party as i was not wrong in issuing cheques in anticipation of refund after 7 days as per Rules of Makemytrip.com