Tata Motors — Malfunctioning of a brand new Tata Vista Safire,Aura ( M/s Rama Motors,New Delhi),

Dear Aditya
This is with reference to our discussion in person with you at your premises Rama Motors, New Delhi on 19th Sept`09 around 18:20 Hrs.regarding the purchase of a new brand Tata Vista Safire on 07th August`09.
I would like you to go through the following points which are not only pre & post service delivery related but have major defects in its manufacturing which you can further take it up with Tata Motors :
1.This magic moment starts from day one i.e. 07th Aug`09 when i stepped into Rama Motors along with my wife and 2 years old daughter by 1200 Hrs as i was confirmed over phone on 0th Aug`09 by one of your sales representative Vipin Semwal to get my so called Brand New Car from great Tata motors by 1200 Hrs.After reaching there i met Rajesh Dogra ( Head of Sales) as couldn`t trace Vipin Semwal.On meeting with Rajesh Dogra we came to know Vipin left Rama Mototrs so i got my car delivered by 16:30 Hrs.Waited for so long along with my family and skipped lunch,courtesy goes to Rama Motors & its staff members.
2. After a weeks time while cleaning my car i observed
(a) Few areas full of rust on both front doors (both front doors are defective),
(b) Front left door gets locked only with key (defective lock),
(c) Both the glasses of headlights have some visible permanent marks from inside (this defect i mentioned while they were delivering me the car but being told it would go off in next washing),
Same issues i discussed with Rajesh Dogra over phone on 16th August and he asked me to come over at Rama Motors,i planned but couldn`t as i being told to move to Banglore for 03 weeks due to my official requirement.
After reaching my home on 15th sept gave a call to Rajesh Dogra and came to know he has also resigned and i been told to get in touch with Avinash at their workshop.
On reaching at your workshop on 19th Sept`09 at 13:50 Hrs.Mr Avinash saw the things and ensured me that he would take a picture of those rusted areas on both front doors so that Rama Motors can further take it up with Tata Motors and for time being he touched up those rusted areas with paint which either not goes with car body colour and apart from this which again is not a permanent solution.
And lock of front left door couldn`t be fixed up as they were having shoratge of workers due to Eid and i was ensured by director of Rama Motors that they would send someone to my home to fix it up.
They also couldn`t rectify the marks on the headlight`s glasses.
I request Director of Rama Motors to please fix my issues as i bought a brand new car from my hard earned money but never knew i`ll be given so much of pain right from the begining till date.
Cause again a week has been passed away and i`ve not been given any call from Rama Motors on this.
I afraid how come Rama Motors are not sticked to the norms & guidelines which must have laid down by TATA MOTORS ( Our Indian Desi Brand) and same time i suggest TATA Motors to ask their Quality check & Service Audit team to pull up their socks as honeymoon period is over for them now.
I`ll take next step if idon`t get a satisfied solutions to my problems as i`ve bought a brand new car but being given a defective one with no regrets.
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yes Rama moters are the worst dealer. never buy var from rama moters. they assured me to deliver car by 2-3 days beause car is available but not in show room. now its more than 2 weeks passed i gave them booking amount but have not got my car yet. Nobody is picking up my calls. Its a fraud car dealer. Be aware of Rama moters.

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