| Address: | Chennai, Tamil Nadu |
Complaint about vehicle service emial sent to maruti and Msm reproduced
Mr KR Madan
Customer service team
This is in reference to job card Jc 11026579 customer Id [protected]
This sx4 was given for general check up(the kmr recorded too wrong) 0n 21st oct to go for a long drive during the holidays (only 3 fs carried out) and the vehicle even after 3 yrs old not clocked 10 k KMs
A copy of the job card shows last services done @23644km on 2/11/10 not pertaining to this vehicle and the the consultant has carelessly told me will take care for service and the vehicle was delivered with the only complaints registered and not carried out service atleast @10 k km as per oem recommendation the next day after a wait of more than one hour, Half heartly taken delivery of the vehicle for mobility
there is no proper interaction with the customer and found lethargic and complaisant
the jod card and the some images is attached for your reference which was delivered after so called service I donot know really Maruti is concerned about customer satisfaction
images (1 right side of driver seat floor board stain marks. 2 rear of driver seat fb stains of technician not even bothered to clean)
This is my 1st complement second complement is awaited for arrival of some spares for a swift ldi taken delivery on 21st undergone for body repairs( in-complete jobs carried out)
regards
From one of the Maruti proud owner for 2 decades.
Will Msm strive to improve customer satisfaction level to retain the base ????????????????????
Mgovindasamy
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