| Address: | North West Delhi, Delhi |
years Road Service, A FALSE PROMISE.
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FROM:
Rk Nanda
TO:
amit.[protected]@maruti.co.in
CC:
puneet.[protected]@ddmotors.net
Message flagged Thursday, 16 August 2012 12:00 PM
Sir,
My New Wagon R DL8CW 2584, purchased in June, 2011, covered with 15 years free service on road and an Autocard issued worth Rs. 370 as indicated on the Invoice of my car. Today I had to lodge a complaint on Phone No. 18004200 for replacement of flat tyre, I was informed by Mr George to pay Rs. 150 for the visit of Technician for doing the needful. What a pity? It indicates as if you are befooling the consumers by alluring them with false promises in order to sell the vehicles, and thereafter you are levying unwanted, unnecessary charges in putting the consumer to bear uncalled for loss. It is anti consumer attitude and need to be challenged in the Consumer Court. It is a deliberate attempt to harass and cause mental agony to the Consumer. Previously too I asked for help during Nov, 2011 no such charges were levied, how about now. If you have changed your policy, is it not your duty to inform the consumers in time, thus giving them ample time to switch over to other mode of assistance. As such your dictatorial behavior in charging exorbitantly and thus putting the consumers to harassment despite agreement of free service for 15 years, is unacceptable, as such direct your staff to attend to my vehicle or face the legal action, for which you will be responsible for all the legal expenses if incurred in the legal process.
R K Nanda Owner of the above Vehicle... Mb. [protected] Was this information helpful? | 
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