[Resolved] Maruti Suzuki — Servicing Problem | |
Hi I purchased Dezzire on 27th Aug 09 from Rohan Motors Mathura Road New Delhi. When I went for booking a car on 26th Aug 09 I was told that the waiting time is 3 months which was reduced to 2 months after megotiations. I changed my mind & thought of booking Ritz. Before finalisation I just went to see the Red colour Dezzire which was standing in the showroom. I asked the salesperson to check the availability of the car if it is booked already by some other customer. Finally sales manager said that the car is not booked & you can book it today. So I purchased the same car without any waiting i.e. on 27th Aug 09. Problems - 1. False information on the vehicle booking time 2. Refused to accept the cheque payment saying this is an instruction from Maruti, but unable to show any such email. Later confirmed with Maruti & any such clause doesn't exist 3. Refused to offer any photographs & free gifts which usually is done at other dealers stating that Maruti strictly had given guidelines for Dezzire & Swift cars which is again not true as confirmed with Maruti 4. For first servicing I called up Maruti on 11th Sep 09 but didn't receive any response till 15th Sep 09. ON followup with service station & pernoal visit they got the car serviced on 16th Sep 09. 5. Problems in the car remained unresolved like Loose battery terminal, Noise in dashboard near A pillar driver side, one of the two horns not working. 6. After I received customer feedback form from Maruti in Sep 09, followup started from Rohan to rate above 8. I recd almost 10 calls till date for the same. 7. Every efforts were made by Rohan Motors like offering free gifts (bowl set), for achieving the good ratings on customer feedback form. 8. In second servicing on 15 Nov 2009 I was told that charges of Rs 400 will be levied for balancing after shuffling the tyres which is reccomended by Maruti. However the second service the labour is free. I negotiated for a long time but nothing happened. So I asked not to shuffle the tyres. As I reached home within 15 min I recd a call from service center stating that I am privilaged customer of Rohan Motors & thats is why front two tyres balancing will be done free of cost. So I agreed to do the shuffling of tyres. Later when I received the car I found that no charges been levied for rear tyre shuffling & when I asked about the same, I was told that we have offered it free of cost. Surprising!!! First they said Rs 400 for balancing & then all free of cost. 9. The problem of loose battery terminal, noise near A pillar still not resolved. On 22nd Nov 2009 the car was again sent to Rohan Motors for the same problems as stated. 10. I received a call from Mr Anuraag [protected] (Service Incharge for 5 dealers in South Delhi), a week later asking about the repaet servicing done & I was clearly told to give good rating of 8 & 9 on customer feedback form which I recd from MarutI SuZuki. I warned him for not influencing my comments by offering me any gifts. 11. Again I submitted the car on 05th Dec 09 for the unresolved problems left out in second servicing. When I called Anuraag he was buzy in meeting & promised to call me back. But later he never called me. On 06 Dec 09 when I called him he refused to discuss saying that its holiday. I didn't understand what is taking Rohan Motors so long to resolve the simple problems like Noise in dashboard & loose battery terminal. There are few more problems in dezzire & roahn motors says that the problem is common across all dezzires & Maruti is aware of that. Problems are - 1. A mechnical sound after hard braking 2. Gear shifting lever vibration noise when car speeds up from 40 km/hr to 50 km/hr on 4th Gear. I feel like instead of buying such a product from the company like Maruti I should have gone for Tata which is more trusted Brand. I strongly feel the need of mystery audits at Maruti dealership by company for better customer satisfaction. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 9 Comments | |
Comments
I am a thoroughly disillusioned Maruti customer. at AGR Varanasi. I gave my Maruti Swift for repairs and service about 3 weeks ago.1. I was given an estimate and the damage later on I found that they had billed me for something (head lights) that they neither informed me nor were able to show me the broken part .Upon the preliminary inspection they had told me it was all O.K.(2) when I gave the the car for service they told me everything mentioned in the service book had been done.When I physically checked the car I found that even the car air presurre had not been done. In fact there was a 0 presurre in my tyre. When I confronted them with this fact they told me that the machine was defective for the last 15 days. That is they had lied to me. 3) when I went to pick up the car I also found that they had not even carried out the full repairs and had even not put on the buttons on the interiors. I have been to the workshop 4 times on their call and each time have returned as they had forgotten onething or the other. I deeply regret shifting from Hyuandai to Maruti and will sell of my car ASAP. The car is good the service hopeless.
Bad response from Vipul Motors, Faridabad...have no sense of how to deal with customers...I think they have a hell lot of business and do not want any more customers...PLZ ANYONE WHO IS READING THIS MESSG...NEVER GO FOR A DEAL WITH VIPUL MOTORS ELSE WILL REGRET AS I M DOING RIGHT NOW...
HI
today i gone to service centre of S.B cars, fazalganj, kanpur and my car problem was that my engine oil chamber was leaking they changed my oil chamber... and they have clearly written there the labour fees is 175per hour the chamber was repaired in 2:30 hours and in the bill they put the amount of 650 for labour ...and i tell u...that labour took whole 1 hour for there lunch and in bill they didn't deducted that time also...
FIRSTLY
They took wrong amount of labour fees.
SECONDLY
They treat coustomers as there house servents. when i talked to them about that fee problem they were saying that i will only reduce 10% of labour fee as discount.
They have clearly written 175per hour labour and they charging Rs. 650 for 2:30 hours...
PLEASE IMPROVE YOUR AFTER SALES SERVICES. I AM NOT SATISFIED WITH IT.
today i gone to service centre of S.B cars, fazalganj, kanpur and my car problem was that my engine oil chamber was leaking they changed my oil chamber... and they have clearly written there the labour fees is 175per hour the chamber was repaired in 2:30 hours and in the bill they put the amount of 650 for labour ...and i tell u...that labour took whole 1 hour for there lunch and in bill they didn't deducted that time also...
FIRSTLY
They took wrong amount of labour fees.
SECONDLY
They treat coustomers as there house servents. when i talked to them about that fee problem they were saying that i will only reduce 10% of labour fee as discount.
They have clearly written 175per hour labour and they charging Rs. 650 for 2:30 hours...
PLEASE IMPROVE YOUR AFTER SALES SERVICES. I AM NOT SATISFIED WITH IT.
Pratham motors bellundur = worst car service in Bangalore !!!
To,
Dear Maruti Suzuki Authorities,
I was happy to purchase New Maruti Suzuki Swift DZire VDi from Hubli Karnataka, I was satisfied with Engine Performance also. Just two days back the following incident happened when the same vehicle was parked in front my house.
Incident: A school boy was riding a bicycle on the way to his house from school, suddenly a monkey came running and crossed the road. So the boy with moderate speed on his bicycle got afraid of the incident and lost control on the bicycle and then hit my New DiZire on right side just below the Head lamp.
Impact:1. The bumper cracked completely 2. The inter cooler system was damaged 3. A pipeline of AC was bent.
But the school by got up with with little scratches on bicycle and went away by riding the bicycle.
When contacted the Dealers they advised not to start the vehicle and then they came to spot and taken the car to show room.
Impact on me : 1) The bumper is too weak to withstand the pressure whereas the ordinary bicycle was able to sustain the original shape so that one can ride it and reach home. 2) There is no adequate safety to the inner parts like inter cooler and pipes of AC etc., and the vehicle breakdowns completely so that we can not drive further.
But in the showroom the Bumber was not readily available hence I was Just wondered inspite of heavy vehicles sales how the parts are not readily availabe ? More over they told it may take upto 10 days to get the same.
I strongly appeal to the Authorities of Maruti Suzuki Co. to replace the existing bumper with sufficiently stronger bumper immediatly so that the vital parts to run vehicle are very much safe even after the minor incidents like this and I assure you we ready to bear the extra cost for the same if at all required, One more thing is necessary steps must be taken to maintain satistacory stock in the service centers to avoid unnecessary delays.
Hoping to hear good news from you in this connection
The Unhappy owner of New Maruti Susuki Swift Dzire vehicle.
email: mahabaleshwar.pcj.[protected]@gmail.com
Dear Maruti Suzuki Authorities,
I was happy to purchase New Maruti Suzuki Swift DZire VDi from Hubli Karnataka, I was satisfied with Engine Performance also. Just two days back the following incident happened when the same vehicle was parked in front my house.
Incident: A school boy was riding a bicycle on the way to his house from school, suddenly a monkey came running and crossed the road. So the boy with moderate speed on his bicycle got afraid of the incident and lost control on the bicycle and then hit my New DiZire on right side just below the Head lamp.
Impact:1. The bumper cracked completely 2. The inter cooler system was damaged 3. A pipeline of AC was bent.
But the school by got up with with little scratches on bicycle and went away by riding the bicycle.
When contacted the Dealers they advised not to start the vehicle and then they came to spot and taken the car to show room.
Impact on me : 1) The bumper is too weak to withstand the pressure whereas the ordinary bicycle was able to sustain the original shape so that one can ride it and reach home. 2) There is no adequate safety to the inner parts like inter cooler and pipes of AC etc., and the vehicle breakdowns completely so that we can not drive further.
But in the showroom the Bumber was not readily available hence I was Just wondered inspite of heavy vehicles sales how the parts are not readily availabe ? More over they told it may take upto 10 days to get the same.
I strongly appeal to the Authorities of Maruti Suzuki Co. to replace the existing bumper with sufficiently stronger bumper immediatly so that the vital parts to run vehicle are very much safe even after the minor incidents like this and I assure you we ready to bear the extra cost for the same if at all required, One more thing is necessary steps must be taken to maintain satistacory stock in the service centers to avoid unnecessary delays.
Hoping to hear good news from you in this connection
The Unhappy owner of New Maruti Susuki Swift Dzire vehicle.
email: mahabaleshwar.pcj.[protected]@gmail.com
Hi,
I have purchased two swift dezires in past 3 months...
One is swift dezire tour purchased from Sewa Automotives and the other is swift dezire Vdi purchased from Arya Cars..
The Car purchased from Sewa Automotives is hopeless and is not of the standards of Maruti..
The Experience of driving Swift Dezire tour is worst than driving my 5 years old Tata Indigo CS
I informed the officials that the Swift Dezire is not of the standard they assured me to resolve the problem in first Servicing which never happened rather the problems increased and the condition now is that after hearing the noise no one can say that the vehicle purchased in a new one.
I think the Maruti Suzuki shall remove their tag line mentioning "Customer is King", rather they shall mention that "Customer have to Suffer"
I have purchased two swift dezires in past 3 months...
One is swift dezire tour purchased from Sewa Automotives and the other is swift dezire Vdi purchased from Arya Cars..
The Car purchased from Sewa Automotives is hopeless and is not of the standards of Maruti..
The Experience of driving Swift Dezire tour is worst than driving my 5 years old Tata Indigo CS
I informed the officials that the Swift Dezire is not of the standard they assured me to resolve the problem in first Servicing which never happened rather the problems increased and the condition now is that after hearing the noise no one can say that the vehicle purchased in a new one.
I think the Maruti Suzuki shall remove their tag line mentioning "Customer is King", rather they shall mention that "Customer have to Suffer"
SOFTWARE PRB
[protected] dis is my complaint no. WCH I HV REGISTERED AROUND A MONTH BACK BUT YET NO ACTION HAS BEEN TAKEN SO NOW I M THINKING TO FILE A COMPLAINT AT CONSUMER COURT RITESH RAJPAL [protected]Seat found torn.
I have sent many complaints about my torn seat in warranty period but no response from Maruti. thanx SKJain [protected]Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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i m the customer of maruti suzuki from last 10 years. at present i am having maruti ritz and maruti van. i gave both of my car in Indore at my car service center and i m totally dissatisfied from there services. there is no sign of customer satisfaction. instead of doing servicing of my car i felt that they cheated me. i also ask for customer feedback form and they refuse to give me that form. so plz take some action otherwise u will start loosing your customers.