[Resolved]  Maruti Suzuki — Bad Service by TR Sawhney

Address:

East Delhi, Delhi

This is regarding TR Sawhney Service. Recently I took my car (Alto) for Service as there was some problem with it not running well with AC ON. I was told that there is a problem in engine and I was given an estimate of Rs. 35000. So I asked them not to do anything and hence paid for just service - Rs. 1022. But when Car was handed over to me It was not at all starting on CNG (my car is dual fuel car) and as this has always been problem in past as well, so I specifically instructed the person who made job card to take care of the same (while handing over the car in the morning) and I was assured that it will taken care of. But when I complaint about it not starting on CNG, then I was told that it was not working on CNG earlier as well (though it was perfectly fine on CNG) and we do work only for Petrol settings. I asked them look into that but they refused & then I asked to call for Service Manager (to log my compliant) but even after 30 mins, no one came to take care of the same and I had to came back.

After that I took my car to a local mechanic and it took him only 30 mins to resolve all problems (including the one for which Maruti estimated Rs. 35000). I had to pay only a service charge of Rs 150 to that mechanic and now my car is running fine both on CNG/Petrol and with AC ON.

So with this episode I have lost trust on all such dealers who charged a lot of money for service, ask for feedback but when there is actually a problem, there is noone to listen that. Even mechanics are not qualified it seems as in my case though problem was not resolved (as discussed) but rather new problems introduced in the car.