[Resolved]  Maruti Suzuki India Ltd. — Service - delay, lost accessories and charges

Mr Pankaj Narula,

Yesterday I went to get my Wagon R serviced (4th Service) from Magic Auto (Dealer code 0888), Naraina Industrial Area, Delhi. I informed the Service Advisor (SA) that I will be wating in the workshop and take the car back after service. Deilvery time promised was 2.00 pm. While waiting in the workshop, I wanted to see the servicing being done by the mechanic in the workshop. I was told by SA that the same is not permitted as per Maruti Suzuki instructions. I don't understand the logic for this instruction particulary when the dealer's integrity is doubtful. I am making this statement based on the feedback of other customers who got their car serviced earlier and came back that the demanded service has not been done although they are charged for it and spares.

At 2.00 pm, I discovered that my car is not ready for delivery and following accessories are missing from the car.
- one piece of rear bumper protector strip
- one check valve on rear left tyre
- Left side back door protector strip is hanging

Also I noticed that underbody anti-rust coating is being sprayed with any cleaning. When I pointed out this, the SA argued that responsibility of the above accessories are not with the dealer or workshop and gave me excuse for delay in delivery. After this, I informed this to the workshop manager in detail.
- Finally, I got delivey of the car at 4.00 pm only without the rear bumper protector strip.
- Worshop manager was found absolutely casual. He cannot even say why there is delay on why accessories are missing.
- Billing is heavily inflated. I have never seen any dealer charging for miscellaneous consumables and screen wash concentrate in addition to the paid service charges. This shows greediness of dealer. After coming back home, I realized that they did not deduct the Rs.600 from bill against the free service coupon for the labour charges during 4th service. This coupon was fixed by the same dealer on the cover page of manual.
- Also , the roof of the car is full with the dust blown out from the floor of the car.
- My car has run 10346 km, and the SA advised me to change the wheel disc and brake pad changed. I could never imagine that Maruti cars are made of poor metallurgy.

I request your explanation and compensation for the following.
- Delay in deivery, who pays for my 2 hours time.
- Why accessories are missed in the workshop. Workshop manager has mentioned on the bill that bumper protector strip is missing.
- why free service coupon is not adjusted.
- why the car cannot be cleaned properly.
- why miscellaneous consumables are charged.
- How the wheel disc and brake pad get damaged so early.

An early action on these compalins will be appreciated. Also advise me the actions taken. I switched over to Maruti and now I am repenting for the same.