[Resolved] Maruti Suzuki / Maruti 800 Std

[Resolved] Maruti Suzuki / Maruti 800 Std — Free Tefflon Coating

J Jalaj Singh from Gurgaon, Haryana

I got Maruti 800 on Sept. 11, 2007. Registration number of the car is UP32-CE 0689. At the time of selling the car KTL Showroom, located at HAL faizabad Road Lucknow promised me to provide 2 free service of tefflon coating under scheme, one at a time of getting the car from showroom and one at the time of third service. The first promise was fulfilled, but when I drew attention to the poor quality of Teflon Coating they told us that due to rush and festival season of Dusshehra and Diwali they will definetly improve the quality of Teflon during third free service. Meanwhile my car met with a minor accident, and I got repaired it from KTL workshop under insurance scheme located at Ismailganj, Lucknow. I got the delivery of the repaired car and drew my attention to the teflon coating after the repair work been carried time. Again I got an assurance from Mr. Bhardwaj the station incharge of workshop that the teflon coating will be done during the third free service. On 24th August I received a reminder from the Chinhut Service Centre of KTL for the third service. When I reminded about the teflon coating. I was asked to contact at showroom and meet Mr. Janardan for getting the order for free teflon coating during third free service. When I contacted Mr. Janardan he forwarded the matter to Mr. Sanjay Singh, who gave a negative reply that second free teflon coating will not be provided in any case as there is no written agreement between them and Us. Only those thing will be done which is written on paper. When I reminded about the promise. He said that it was all selling funda of the past and they have nothing to do with that sort at present time. It was a shock to me, that the company representative was talking like that. I preferred, not to talk or argue with them and preferred to withdraw myself from further representation at the centre. So is this the attitude they have shown towards the customer. Really a very horrible experience with these dealer who adopt all false selling tactics to grab the customer and sale Regards Jalaj Singh [protected] Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Mr. Vijay Kumar Singh

from Dhoraji, Gujarat

Maruti 800 std — Extreemly Poor Sevice

Dear Sir,
This complain is rgarding the extrimlly poor and pathetic service from one of you authorized service center known as a "Hindustan Auto Agencey " situted at bokaro steel city (Jharkhand).

This is regret to inform you that i have not seen that kind of poor service at any station, i went there on 17/10/07 (10:30 am)to repaire some noise problem from engine , than i have been asked to change the Clutche plate , than Break shoe , than some others small parts at only 14000 KM.at town area.

I asked the service centre to please do it in a good manner because next morrning i have rush out for 400 KM with this car.
when i got my car back from the service centre at 7:00 PM after paying Rs.2475/- , i thought it is now ok , and i can go with it for next 400 KM. onwards , but next morrning in my way i find the same noise and some more problem in my car.Than what i have done in the way that you can immagine if you can.

So request you to please improve your QA of your authourized sevices agencies , and take some action against the above complain. I informed the above things to the same service centre , but no possitive responce i got from there , and now they are saying that "After relasing the car from our service centre we are not responsible for any thing".

So please do something to save your brand immage.

Thanks & Regards
Mr.Vijay Kumar Singh
Bokaro steel City
Jharkhand
MB:[protected]

Anil Kumar Pareek

from Kota, Rajasthan

Maruti 800 std — dissatisfaction of service

my maruti 800 std model nov 1999 had a problem of front axcel left side assembly. first time it came in knowledge in june 2008 and it was replaced by authorised dealer vipul motors, jaipur
again this problem faced in last few days, on checking of this at the same center, again it was adviced to replace again. this costly item is not possible to replce for me in a short period and running of only 12000 kms
the delaer has refused to replce this in warrenty period
my maruti no rj-14-4c-4074

from
anil kumar pareek
cell # [protected]

Anil Kumar Pareek

from Kota, Rajasthan

Maruti 800 std dissatisfaction of service
Please refer to our email on 28th january 2010, the problem has not taken by you seriously by you the dealer has refused to change the fornt left side axel assy. the problem is contniously going on.
I have contract to your [protected] the reply is not satisfactory by you; again I requst to you pl. take up the matter on priority oherwise I will go in consumer court on your cost.

from:-
Anil Kumar Pareek
cell # [protected]