[Resolved]  Maruti Suzuki — Fooling the customers

Address:

Hyderabad, Andhra Pradesh

Dear Maruti Representative,

I am having Swift- Vxi which was bought around 3.5 years back but have run only 9k km. Few months back I was getting a very bad noise from the bottom of the car when accelerating and deaccelerating the car. It runs fine at uniform speed but whenever I apply acceleration or reduce, it give me sound which appears to be coming from bottom of the car. I visited Varun Motors Service in Begumpet, Behind shopper Stop which is my permanent place for all servecing done till date for this car. I was told that noise was coming from rear silencer because it has become rusty. When I argued that how come it become rusty and start creating noise problem in such short period which I havent heard from any of the other car owners. I was informed that we dont know why but we have to replace it to fix the noise problem. Left with no choice I said Ok. When I came back for Car pick up and checked the car, there was no change at all in the noise inspite of they replacing the silencer part which costed me around 3.5k. When I asked why the noise is still there, I was informed that there is some problem in the silencer rod which connects the rear silencer to front side of the engine. When asked then why you changed the silence then , I was informed that was also causing the problem. I could not understand what was the problem with Silencer. When I asked to rectify the rod problem , I was told that part is not available. Ultimately I came back spending around 4.5k with problem still in tact. I asked them to inform me once the part is availble but I havent received any calls till now. They are just messing with the customers with the sole purpose of earning the money whichever way they can. Infact there was another problem (left door noise)was logged which also remains intact.I am unable to understand how Maruti Suzuki authorizes or give dealership and ensure consistent service from there dealear. Varun motors is there for long time into this but hurt badly about the way they treat the customers. I hope Maruti will look into this and provide necessary solution to the problem.

Regards,
Deepak - [protected]