[Resolved]  Maruti Suzuki - Wagon R — Poor customer services

Address:

Delhi

I am really very very dissatisfied after purchasing Wagon R. Earlier I was having problems from AAlianz and once the things were sorted, I had a problem with vehicle itself. Earlier there was starting problem with the vehicle and after complaining so many times to MOS and service centres and informing everyone, it got resolved in the month of Feb'10. We were continuously telling the service centres that the vehicle is not giving adequate mileage and pick up is not as per standards of Maruti Wagon R, we were told that after the 3rd service(after completing 10,000 km) it will be fine. We have got the third service done in the month of May'10 and the average is still 10 to 10.35 Km per litre. It has deterioated after the third service actually. After that also we have taken the vehicle to service centre but no progress till date. Then we were told by Rohan Motors that there can be a problem of Clutch plate- why the problem is not resolved at the earlier stage. Still no action is taken on this. We were told to change the petrol pump and other things - all other things possible other than providing the solution to the problem.

Nowq we are complaining from 29th of july'10 till today but there is no response from any where. You can even see the details of mails exchanged as follows-


Dear Mr. Arya,
Thank you for visiting our website.
We value you as a member of Maruti family and sincerely acknowledge the inconvenience you have been experiencing. At Maruti Suzuki, our customers are the biggest assets for us and any discomfort felt by our customers is our top concern.
We wish to inform you that we have already forwarded your issue (Case no.-[protected]) to the concerned department. We appreciate your co-operation in this matter and thank you for your patience.
Please feel free to revert in case of any query or clarification.

Regards,
ANY TIME MARUTI
(Call- [protected] or Toll Free[protected]
International Toll Free Numbers:
[protected]From USA and Canada)
[protected]From UK)
Please visit us at http://www.marutisuzuki.com

SE-IB
004

=======================
From: Lalit Arya
Received: 8/4/2010 5:57 PM
To: ATM Queue; [protected]@maruti.co.in; kshitij.[protected]@maruti.co.in
Cc: [protected]@sify.com
Subject: Fwd: RE: Fwd: Enquiry About Service/Problem in Vehicle CRM:[protected]
Have spoken to some manisha to day morning at[protected] and she said that she will revert back in an hour or so - updating about the status. But no response from your side. When i tried the number so many times a day, there was no response and when I called at 5.30 pm, security guard picked up the phone and said that office is closed. Sorry for myself that I have purchased maruti. Really disgusted- the company must be shut down- very very irritating. I am 100% sure that i am taking these people to the court.

Lalit Arya
[protected]
==================
Dear Madam,

Thank you for your email.

We are aware of your value as our customer and we would like to assure you that we will try our best to resolve your issue. We wish to inform you that we have already forwarded your issue to the concerned department. We appreciate your co-operation in this matter and thank you for your patience.

Please feel free to revert in case of any query or clarification.

Regards,

ANY TIME MARUTI
(Call- [protected] or Toll Free[protected]
International Toll Free Numbers:
[protected]From USA and Canada)
[protected]From UK)
Please visit us at http://www.marutisuzuki.com
009
==================================
From: Lalit Arya

Received: 8/4/2010 5:35 PM

To: ATM Queue; [protected]@maruti.co.in; [protected]@maruti.co.in

Subject: Re: RE: Fwd: Enquiry About Service/Problem in Vehicle CRM:[protected]
Fed up of this response. will registering the case with consumer court tomorrow.
- Hide quoted text -

Regards
Anjali
==================================
On Wed, Aug 4, 2010 at 4:37 PM, ATM Queue <[protected]@maruti.co.in> wrote:

Dear Mr. Arya,

Thank you for visiting our website.
We value you as a member of Maruti family and sincerely acknowledge the inconvenience you have been experiencing. At Maruti Suzuki, our customers are the biggest assets for us and any discomfort felt by our customers is our top concern.

We wish to inform you that we have already forwarded your issue (Case no- [protected]) to the concerned department. We appreciate your co-operation in this matter and thank you for your patience.
Please feel free to revert in case of any query or clarification.

Regards,

ANY TIME MARUTI
(Call- [protected] or Toll Free[protected]
International Toll Free Numbers:
[protected]From USA and Canada)
[protected]From UK)
Please visit us at http://www.marutisuzuki.com
SE-IB
008
===================
From: Lalit Arya
Received: 8/4/2010 11:32 AM
To: ATM Queue; [protected]@maruti.co.in
Subject: Fwd: Enquiry About Service/Problem in Vehicle CRM:[protected]
Have spoken to taruna at your ATM number & came to know that the complaint has been closed. no one has even spoken to us and the complaint has been closed. how is that possible.....Waiting for the call from the Maruti and the solution of the problem today itself so that i will not take this matter further to higher officials and consumer court........

Lalit arya
[protected]

====================
Dear Mr. Arya,

Thank you for visiting our website.
We value you as a member of Maruti family and sincerely acknowledge the inconvenience you have been experiencing. At Maruti Suzuki, our customers are the biggest assets for us and any discomfort felt by our customers is our top concern.

We wish to inform you that we have already forwarded your issue (Case No-[protected]) to the concerned department. We appreciate your co-operation in this matter and thank you for your patience.

Please feel free to revert in case of any query or clarification.

Regards,

ANY TIME MARUTI
(Call- [protected] or Toll Free[protected]
International Toll Free Numbers:
[protected]From USA and Canada)
[protected]From UK)
Please visit us at http://www.marutisuzuki.com

SE-IB
008
========================-
From: [protected]@maruti.co.in
Received: 7/29/2010 8:32 PM
To: ATM Queue
Subject: Enquiry About Service/Problem in Vehicle


Dear Admin,
Lalit Arya has posted enquiry
Name Lalit Arya
Email anjali.[protected]@gmail.com
Address E-33 Arya Nagar Apts, 91 I.P.Extn , Delhi
City NEW DELHI
State DELHI
PinCode 110092
Phone Number [protected]
Model Maruti WagonR
Model Varient MARUTI WAGON R LXI BS4
Registration Number 831142
Enquiry About Service/Problem in Vehicle
Dealer City
NEW DELHI
Dealer Name
0818-AALIANZ AUTOMOBILES
Dealer Address
A-24/4 , MOHAN COPRETIVE IND. AREA,MATHURA ROAD,NEW DELHI - 110014,
Date of Purchase of vehicle
17/08/2009
Total Kilometer Covered
13650
Enquiry
Please refer to my mails below. I am really very very dissatisfied after purchasing Wagon R. Earlier I was having problems from AAlianz and once the things were sorted, I had a problem with vehicle itself. Earlier there was starting problem with the vehicle and after complaining so many times to MOS and service centres and informing everyone, it got resolved in the month of Feb'10. We were continuously telling the service centres that the vehicle is not giving adequate mileage and pick up is not as per standards of Maruti Wagon R, we were told that after the 3rd service(after completing 10,000 km) it will be fine. We have got the third service done in the month of May'10 and the average is still 10 to 10.35 Km per litre. It has deterioated after the third service actually. After that also we have taken the vehicle to service centre but no progress till date. Today we were told by Rohan Motors that there can be a problem of Clutch plate- why the problem is not resolved at the earlier stage. Still no action is taken on this. We were told to change the petrol pump and other things - all other things possible other than providing the solution to the problem. Request you to look into the matter asap and provide the solution . Details are- Engine number 4655841 chassis No 831142 Regards Lalit Arya [protected] Wagon R LXI no DL 9CV 0996

Thanks & Regards,
Lalit Arya