[Resolved]  Maruti Swift Dzire — POOR SERVICE

i had an accident on 20th of june and gave the vehicle to showroom for repairs on 21st of june. it is already 13th of july until now i didnt get my car. it is really hard for me without my car.
if asked it is being said that the spares have not yet arrived. i already gave a complaint on them before as they ahve not given me the temporary registration number when i bought the care from them. i got the temporary registration number 1 week later as i phoned up and said if they dont give the number i will lodge a case against them. the day befor the fateful accident day we were about to go to other state and we didnt have the number. like this right from the beginning of my purchase of the car which was bought on 10th of june.
i am totally dissatisfied with the customer service that is being done by the maruti family.

From
B.V. Rama Chandriah
Superintendent of Customs, Excise and Service Tax,
#14/3, Hoodi Muniswamappa Layout, Amruth Halli
Bangalore-92.

To
Sri. Partho Banerjee,
The General Manager,
M/s Maruti Suzuki India Ltd.,
#1, Nelson Mandela Road, Vasanth Kunj,
New Delhi-110070

Sir,
Sub: Complaint against improper customer care at M/s Garuda Auto Craft
Private Ltd., #29, Lalbagh Road and Service Station at Kanakapura
Road, Bangalore-27 – Reg
*****
First and formost I would like to appraise you that ours is a “Maruti Family.” This is my 6th car of Maruthi Brand (Maruthi 800, Maruti Omni, Maruti Esteem, Maruti Zen, Maruti Alto and lastly Maruti Shift VDI) during my last 10 years. This clearly shows my faith in Maruti Brand Vehicles.
My wife Smt. V. Radha purchased a Maruthi Swift VDI Vehicle on 30-8-09 with my persuation from the above dealer. In this regard I would like to inform you the following hardships undergone.
I have approached M/s Garuda Auto Craft (P) Ltd., for purchase of Maruti Swift VDI under exchange offer by exchanging my excellent Alto Car since the dealer’s Office is adjacent to my Office. It is disheartened to inform you that except the sales girl, the persons involved in marketing, finance have no coordination, lethargic, no accuracy and incompetent in giving correct details. They have given false promises to me. In my case they have not delivered the Vehicle on the date as promised. First they promised that the vehicle would be delivered on 21st, then on 27th and after my heated arguments with one Mr. Manunth, Marketing Incharge, at last the vehicle was delivered on[protected]. It appears that the said vehicle was diverted from another dealer viz. M/s BIMAL, Indira Nagar, Bangalore. My exchange vehicle namely Alto was handed over to them on 31-8-09, whereas the cheque amounting to Rs. 2, 30, 000/- (value of Alto) was handed over to me on[protected] only ie after the lapse of 14 days.
First they have promised me that the loan will be arranged from State Bank of India, Bangalore at the lowest interest rate ie. 8% per annum for 3 years duration, whereas, they have arranged the loan from State Bank, Hydarabad at a higher rate for 4 years period, in the branch which situated in Basavanagudi which is too far without my knowledge. The branch address was informed me only after sanction of the loan.
At the time of purchase, they promised that the vehicle will be picked up from my place for service by themselves. However, when I contacted the service station situated at Kanakapura Road, they refused to pick up the vehicle from my place. Finally, with no other go, I have to drive the vehicle by myself to service station which is 45 Kms. from my place on 24-9-09. At the time of handing over for service, one lady advised me to meet Mr. Faiz and informed me that he would attend the service of the vehicle. I informed Mr. Faiz that i) the mileage is not coming as per the Company’s promise and to rectify the same, ii) reverse gear
Cont..2
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was not functioning properly iii) the most important problem was related to 3rd gear which was slipping as if mounting is not proper which irritates me while driving, and this was informed to Mr. Faiz specifically to rectify the same for which he has given evasive reply before attending itself. On receipt of the vehicle after service, it was noticed by me that whatever the complaints I have given were not recorded in the job card and no mention of rectification of the complaints given by me and also not rectified the problem. Immediately the same was informed to Mr. Faiz. It was quite surprised and not expected from your dealer and service station of such an esteemed Company.
Further I informed Mr. Faiz over telephone on[protected] morning 10 AM that the problem of 3rd gear slipping was not rectified to which he informed me to bring the vehicle again which I am unable to do since I am staying far away.
I am forced to write this complaint since the service person has not taken my complaint on record and avoiding instead of rectifying the same by giving answers like beating the bush and taken me as a fool which is intolerable, unacceptable and against my personality.
I hope that you may take appropriate action under intimation to me.

Yours faithfully,


(B.V. RAMA CHANDRIAH)
Bangalore
[protected]

Swift Dzire — POOR SERVICE

POOR AFTER SALES SERVICE
I am from calicut (kerala). i have 3 maruthi dzire and all most my all friends used it ..its a good comfortable vehicle.
unfortunetly your after sales service is very poor....am also a business ..i suggest u that it will reduce your turnover.
so take remedial action as soon as possible

i had an accident on 12th of Oct. and gave the vehicle to showroom for repairs on 15th of oct. it is already 13th of nov. until now i didnt get my car. it is really hard for me without my car.
plz urgent contect my no. [protected]
i am totally dissatisfied with the customer service that is being done by the maruti family.

Maruti Swift Dzire — Unsatisfactory Service

Got my Swift Dzire from Maruti Service Station, Naraina. Metioned the complaints but not at all rectified but tried to rectify weiredly by just puting foam under the dash board.

I Mr Rajnikant Kamdar had booked a vehicle with Maruti Seva Automotive ltd
Dhule (MAharashtra) i have booked my vehicle on 24/5/2010 maruti swiftdzire vdi, today its 17-7-10 & still there is not a single call from maruti Co (Seva Auto).
I am a old customer of maruti as i 1st i had maruti swift vdi that i had taken on 1st april 2007 today i sold it ..
i am a existing customer of maruti what should i do wait or go for sum other vehicle
Today in maruti they only want to earn......
This time i am really very upset ....

Also i know that they r giving vehicle early to sum people by forcing them to take accessories of 20000
but i can't prove that ..
The head office must check the booking date of every customer than they will come to know that sum people r getting vehicle in a week , while other r like me r still after for 1 and half month r still on the same position......

In future i think it will be difficult for me to say others that MARUTI SEVA AUTO LTD DHULE is a good dealer ...

Hi,

I own a Maruti Swift Dzire Car. It was purchased in the month of March 2009. Ever since then there has been a continuos problem in that particular vehicle. And the service center is not able to provide me proper service. I am fed up of such pathetic service standards from a reputed company like Maruti.

0 minutes ago by niraj2703 [send email]
pl. see this matter for our immediate use.

bad delivery in service center
Hello Sir
I have given my car swift dzire toHINDUSTAN motors, BOKARO STEEL, on 13 JAN. 2011 for minor repairing and they have committed to revert it back on 21 JAN. 2011 .but a many times we gone to service centre but they fail to satisfy us and they are not giving back the repaired car ...they saying it will be done in few days ...today is 29 jan 2011 ..


My car Number is MARUTI DZIRE VXI NO. JHO 9N - 6193, COLOUR - AZURA GREY

MY MOBILE NUMBER IS [protected].

WITH REGARDS,

NIRAJ SINHA
PERSONNEL MANAGER
D.V.C. . BOKARO THERMAL

I booked one maruti dzire vdi on 8/12/2010.They give the waiting period 6 months maximum.Up to 31/5/2011 no information from the dealers.
SANKARAN NAIR.G.K.
VILACKADU
MADAVOOR-PALLICKAL.P.O.,
PIN-695602
[protected]

Worst experience in my car free service

I had given my car for second free service and the model of my car is Swift ZDI, post the service of my car i found that service center people had taken off my car spare wheel Suzuki logo cap which is a alloy wheel.