[Resolved]  Maruti Udyog Limited — Fraud

I, Lalit Arya, have done a blunder by purchasing a Wagon R LXI from Aalianz Automobiles, Near Kamal Cinema, Safdurjang Enclave New Delhi on 14th Aug’09. I am very sorry to tell you that Aalianz people are spoiling the name and brand image of Maruti Suzuki.
We have approached them in first week of August, to know about the rates and exchange offer etc. We wanted to exchange our old Esteem (which was in name of my brother Kapil Arya) & wanted to buy Wagon R in my wife’s Anjali Gupta name. I met Mr. Makhija of true value and he confirmed Rs.35, 000/- as value of my old esteem. Mr. Rahul Gupta, sales person, from Aalianz confirms to us that he will give us the loyalty bonus, if we will provide the adequate papers proving my wife’s relation with my brother. I was coordinating with Rahul & has submitted all the papers (i.e. passports copies of my brother & my wife) and draft of Rs.2, 95, 000/-on 12th Aug’09 in front of Mr Goyal(G.M Aalianz), who also confirmed after speaking to Mr. Makijha to give us Loyalty Bonus of Rs. 15, 000/-. I told him specifically that we wanted to have the vehicle on 14th Aug’09, as 15th Aug is my wife’s birthday. People from Aalianz came and picked up the Esteem on 14th Aug’09 morning and Rahul promised for a delivery in the evening.
In evening when we went over there, he said we have to pay 8, 000/- (exchange discount from Maruti), which is refundable by Monday or Tuesday. He said he hasn’t received approval from Maruti due to Janmashtami . As Aalianz people were aware that I was keen to take the delivery on the same day, they tried to take the advantage of the situation. I paid Rs 8, 000/- in cash and also paid Rs 2, 000/- in cash for 4th year extended warranty. The papers of extended warranty are also pending up till now. They also promised to provide some free accessories under the scheme which is also pending.
But after 14th Aug, Rahul has stopped picking my phone. I went to Aalianz twice but no one is ready to entertain me, as if we have done a fault by purchasing car from them. Day before yesterday i.e on 24/8/9, when I went to Aalianz- after waiting for two & half hours when I shouted, I was attended by Mr. Manoj Kumar Verma & he promised me that he will do the needful. Today when I contacted him, he refused to be on his commitment. I wanted to have my Rs 8000/- back and Papers of 4th year warranty.
I also doubt that papers submitted by me is been tailored intentionally to increase their sales volume/to achieve the sales targets. They are sales people, who wanted to achieve sales by hook or crook & not interested in giving customer service & satisfaction.

I also doubt now that the vehicle given to me is complete or not or they have not provided us with all accessories.

I have to spare so much time in calling and following up with Aalianz inefficient staff. My professional as well as personal life is suffering due to this. Why should I be penalized for the false commitment given by Aalianz employees .I have seen other people also complaining & when asked for complain book they refused to give it to me.

I request the concern authorities to take an appropriate action against this and do not force me to go to consumer court for filing the case for cheating against Aalianz & Maruti.