[Resolved]  Maruti Udyog Limited — No attention of customer for after sales service

Address:

Faridabad, Haryana

I purchased a New RItz VDi from Vipul Motors Pvt.Ltd. 27/5 Km Delhi-Mathura Road Faridabad 121002 (Haryana) on 30th May.
Today I came to Vipul Motors, Faridabad again for the First service of my vehicle at around 8.30 a.m.
I found here a huge crowd and no management and co-ordination between staff of Vipul.Around 9.a.m. a gentleman Mr. Kaushal attended my car. He moved away by saying that please leave your key in the vehicle.
I was helpless and asked for custome lounge. One gentleman said Sir, It is upstairs. When I went up, It was like hell, a dark room which was cleaned rarely, and two persons were already there and probebly helpless to stay there because they dont had any other option. Some photographs are attached herewith to see its condition.
I came back and entered into show room. Nobody was there. I waited and staff started coming at around 9.30 a.m. Around 10.00 a.m. I discussed the same with receptionist Ms. Seema, and asked that I want to give this feedback and discuss the issue with concern person.
She said that I should contact Mr. L. D Pandey (Works Manager).
Around 10.30, I went to find Mr. Pandey then I was informed that Mr. Deepak is taking care of Customer launge, I have to meet him.
When I met Mr. Deepak and discussed the issue, He said very rudely that I am here since 8.30 a.m., and I have not seen u since morning.He told me that we also have a very small customer lounge at ground floor. When I visited there, It was really small and packed. I found that Mr. Deepak was so careless and he was not at all bothered about my problem. I was full of frustation because I started 7.00 a.m. from Rewari and travelled approx 150 Kms. to get my service done. I was expecting some welcome drinks or atleast water while my vehicle was getting serviced.
When I purchased this car, I found good response from everybody.
It means VIPUL FARIDABAD is only after selling the vehicles??? Once they sold the car then NO CARE for customers who are visiting for sevicing of cars???
One should really take some action to improve them, otherwise getting your vehicle serviced at vipul will always be a painful experience.
Shiv Prakash
C-123, Shastri Nagar,
Ghaziabad-201002
[protected]