[Resolved]  Max Life Insurance — Non Payment

This is with the extreme of a customer's frustration caused of a highly unprofessional behavior and service by MaxLifeInsurance. These are the points which are compelling me to knock the door of some judicial authority.

1. My policy was surrendered one year ago (April 28, 2012)when one of the Max's executives Mr. Mohit Tiwari misguided me with the assurance that I'll receive the surrender amount in my account within 7-10 days. I gave all the required documents (e.g. cancelled check with IFSC code etc). Later, on non-receipt of the amount, when I recontacted MNYL people, they said that the amount can not be given to me before 31st Jan, 2013. I missed on several financial commitments and paid for them from my own pocket. What MNYL gave me was a mere empathy and I kept mum.

2. Further, when the date of receiving the amount came closer, on 22 of Jan, 2013 I revisited the branch and submitted another form for 'NEFT Transfer' with cancelled check and IFSC code etc. I was again assured by the same Mohit Tiwari that the amount will automatically credited into my account within 2-3 working days post 31st Jan, 2013. Which, obviously, never happened. I again called their customer care division who suggested me to wait for another 7-10 working days for the same. With a hope of getting the amount soon in my account I went to my native place to start something from that money, but that time frame also passed. Since then it's become a part of my daily routine to call MaxLifeInsurance people, reiterate the same thing every time and getting the same vague assurances.

3. In the same process, I spoke with a (so called) supervisor on the floor, Mr. Devdeep Chaterjee on 13th of Feb, 2013, who told me that the check has been dispatched to my address of Greater Noida on 11th of Jan. I told him that I had already given the documents for NEFT transfer (REMEMBER, IT WAS DONE TWICE), then why did you guys send check? He said that it needs to be confirmed with dispatch team. Being at my home town, I was unable to receive the check (if it was actually sent) and for which reason I had requested the NEFT transfer (twice). When I requested him to take the ownership of this concern and resolve it using supervisory authorities, he again gave me the assurance that the amount will be credited in to my account latest by 15th of Feb (I have the call recorded in my phone), which is also passed.

4. Just to remind them of this last commitment, I called Ms. Kusum (another Supervisor) on Feb, 14 when she confirmed me that the amount will definitely be credited into my account before 15th Feb EOD (another utter vague expectation). And if it doesn't happen, she will let me speak with Devdeep. But she did not respond to my question that, 'WHY TO TALK WITH DEVDEEP OR XYZ? I JUST NEED MY MONEY. GIVE ME THAT ONLY THING'.

5. This morning I again followed the routine and spoke with someone called Aditi, who told me that she will investigate from finance team that why a check was sent to me in stead of NEFT transfer and it can take another few days. I again repeated the same story that I merely need my money and I have nothing to with your report of investigation etc, but she said that this only thing she could do.

NOW, MY QUESTIONS ARE :

1. Is there any authority in this company called 'Max Life Insurance' which has the right to give customer's own money back to him? What else should be done for this?
2. What Max Life Insurance is going to pay me extra for this continuous mental and financial suffering of around a year?
3. As it is obvious, that my amount would have made a good some of interest in the company's account for these 16 days, will the company refund me that value too?
4. And again the first question at last too, 'WHEN WILL I GET MY MONEY? and WHAT ELSE AM I SUPPOSED TO DO FOR THAT?'

Still Optimistic
Shri Kant Dubey
Policy No.[protected]

Dear Mr. Dubey,

We regret the inconvenience caused to you in your dealings with Max Life Insurance. We would request you to please send us your contact number along with the policy details at [protected]@maxlifeinsurance.com and our customer service representative will get in touch with you with in 48 hours. Let us assure you that we will do our best to address and resolve your concerns.


Regards,
Max Life Insurance