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Max Life Insurance Customer Care

Max Life Insurance Co. Ltd,

Max House, 3rd Floor, 1 Dr. Jha Marg,
Okhla
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Phone:+91 11 2693 3610

 
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Max Life Insurance Complaints & Reviews

Max Life Insurance - surrender the policy

User
 arijitjaiswal89 on Jan 9, 2015
Dear Sir/Madam, I made a policy in Max life insurance in 2010 with policy number 790408306. My anual premium for the said policy was Rs 50, 000 and i paid total Rs 1, 50, 000 for 3 years till 2012. Due to fund un-availability i could not pay the premium for 2013, 2014. But since 2010 the fund has not grown enough as was promised. So i want to surrender the policy and want to go for refund of my investment on a gainfull mode. Kindly arrange for the policy refund. I have attached the premium receipt copy of 2012. Please let me know if you require any more document for the same. Thanks,...
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Max Life Insurance - Misinformation Provide for Premium Amount

User
 tofan kumar Prusty on Dec 24, 2014
Dear Sir/Madam, I purchase policy from Max Life insurance on June 2010. My policy No is 813506953.My policy term of payment is Annually.The latest payment made of my policy on Dt-19/12/2014 of Rs.10155/-. I got a mail on Dt-16/12/2014from Max life insurance that if you will pay before 31st jan 2015 then the late payment fee will waive off. And also i got a message on Dt-19/12/2014. So I just want to confirm the mail & message, i called to the customer support 18002005577 on Dt-19/12/2014. The support executive person told me that yes it was correct. So after that I made the payment by my...
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Max Life Insurance - Complaint : SAGAR : Policy Number : 718885064

User
 sagarr on Dec 20, 2014
To, The Head Office, This is with reference to my policy SMART Assure Risk with Policy Number : 718885064. I had paid semi annual premium for an amount of Rs. 18000.00 dated November 30, 2008 needs a complete refund with interest applicable as i had requested in the past multiple times i wouldn't be able to pay premium as semi annually so please change my plan to monthly premium also would like to mention at the time of getting this policy i advised the same to the policy agent promised me you can pay semi annually upfront and later you can pay monthly, post which i kept on informing...
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Max Life Insurance - Surrender value

User
 UshaMani on Dec 9, 2014
I have taken a policy with this company and my policy no is 578781700 under the Plan Max Life Life Gain Plus 20 Participating Plan and the date of the policy is 27/12/2011. As on 27/12/2013, i have paid Rs.90, 000/-. This was taken through the agent Amsure. While taking this policy they convincingly stated that for this policy, the lock in period is 3 years and the policy can be surrendered any after 3 years and the surrender value will be the NAV on the day of surrender. Today i approached the insurance company on the toll free no 18001801288 and the customer service executive who attended my call...
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Max Life Insurance - Fraudulent case

User
 VINAYBHATIA67 on Nov 8, 2014
Respected Sir,

1) Company's recruited agent named Sanjay Kumar had collected premium against above cited policy no, and produced me a fake provisional receipt.He along with his concerned branch manager fled away with amount collected.
2) Even Branch Manager given me a written signature proof of premium received.
3)The moment I realised that third installment/premium doesn, t realize in my policy no. i.e 464742360;sooner I ceased my policy .But now company does not taking their stand to revert my loss back to me which was taken by their recruited/aligned representative...
Complaint comments Read comments [2] Complaint category Insurance

Max Life Insurance - MAX LIFE INSURANCE a Big Fraud Insuarance Company

User
 Vijay Mandekar on Nov 1, 2014
I want to raise complaint against MAX LIFE INSURANCE. Max Life Insurance is having a direct sales agency called 'IC DIRECT SALES AGENCY’ located at new Delhi. I got a call from the same agency and they offered me MAX Life Insurance Gain Plan with health insurance for my entire family. But after paying sum of Rs40000 for policy and waiting for last 2 weeks there is still no response. Even they don't attend my call and have added my number to auto reject. They have provided fraud information. MAX LIFE INSURANCE IC DIRECT SALES AGENCY PVT LTD (New Delhi) NAME OF FPR’s CONTACT NUMBER IC...
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Max Life Insurance - Misrepresenting the fact,cheating & Fraud

User
 Snair1967 on Oct 31, 2014
Sub : Policy No : 831494984 Reference: False commitment /Cheating &Fraud by Max Life Insurance . I have been sold the above said policy on the given below assurance by then there employee : Mr. Nikhil Agarwal –mobile no : 099999417666 he committed on behalf of max life insurance that a pension of Rs 30000/ month shall be paid after I attaining the age of 60, whereas in policy it has mentioned only Rs 94617/Annum.2) a sum assurance of Rs 12, 61, 562/- -maturity after paying 10 continues years and I am eligible to get this amount back once I attain the age of 60 Years, whereas, in policy they...
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Max Life Insurance - Fraud company - taken my hard earned money

User
 arishbaig on Oct 29, 2014
I have a policy (Policy No.: 565752433) with max life insurance -Plan Name - Max Life Life Gain Plus 20 Participating Plan, and while opening the policy on Policy Issue date 25-NOV-2010 I asked agent(Mr. Akhileshwar Pandey - 206766) if in future I want to surrender the policy, he told me that there is locking period of 3 years and after that you can withdraw the policy anytime without any further charges .He did not tell me any charges will be deducted. I am urgently in need of money and so, I called up Max life insurance customer care, and they are telling me that I will et 30% of my investment...
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Max Life Insurance - Holiday Package Insurance fraud

User
 AshishCool on Oct 21, 2014
Hi Team, I got a call from representative (A) saying that he is from MLI and asked me to take insurance of 15000. Also he said that you can upgrade to free membership which is free and please make a cheque of 15000 in favour of club Max. Now they told that they will be sending me bond and documents, but its being 2 weeks now. So i thought of searching online and came across this site. In my case I have not got the bond yet, and still these guys (A) are in contact with me. They are telling me that some agent (B) will call you and you have to say that you have taken holiday package...
Complaint comments Read comments [2] Complaint category Business & Finances

Max Life Insurance - Policy Amt not Refunded. - Policy number 250070307

User
 shuklasaurabh33 on Oct 15, 2014
Dear Madam/ Sir, I have taken Life insurance policy from Max Life (policy number 250070307), but it was totally different from what Max Insurance adviser told me. So, I send Free look cancellation form. But company has replied me that your free look period get expired. As per policy there is 15 days FreeLook period from the date of receiving policy document, which i received on 26th Aug 2014. And I send Feelook cancellation form on 2nd Sep which is received by your office on 8th Sep 2014. The period between 26th Aug to 8th Sep has not completed 15 days. So, my freelook period has not...
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Max Life Insurance - Policy surrender value

User
 santoshmyit on Oct 6, 2014
This is with regards to my Policy no 812977932 ..Max Life Life Partner Plus Limited Pay Endowment to Age 75 Plan ..Please rename this plan to a "CHEAT plan"..I am paying premium payments for the past 4 years ..Monthly 8347 ..Yearly 1 lakh plus .. i have paid for 4 full years . When i took the plan no one told me about the surrender value . Yesterday i connected from USA to Bangalore customer care .. i was shocked when the representative told me my surrender value === First year premium is a donation to you GUYS and i get only 30 percent of the remaining premiums have paid .. Why was i not told...
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Max Life Insurance - Allocation and fund management charges for traditional plan

User
 Manan Sheth on Sep 28, 2014
I am Manan from Kolhapur. I had taken a policy of Max Life in Oct 2010. My policy states that it is a non linked non participating policy. However, I have been accrued allocation charges, fund management charges for a traditional policy. Lots of mis selling from Max Life Insurance....
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Max Life Insurance - Agents demanding money

User
 Bhupesh Pruthi on Sep 27, 2014
Hi there, My Polcy number: 844131383 An agent came to my home and told my father that we will get around 8 crore rupess if we join some MAX policy. We gave two instalments of one lakh and twelve thousand rupees each. Later I found that there was nothing like crores or something. He explained all these things on a piece of paper and we have that paper with us. Sep 27, 2014 Today, after three years another agent name : Alok Srivastava (Claims to be working in MAX complaints department) called me and asking for one Lakh rupees, and promising me that I will get around four lakh rupees...
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Max Life Insurance - INSURANCE SCAM, FRAUD SALE, FAKE PROMISES BY MAX AND IC DIRECT SALES

User
 sachin_sac2006 on Sep 21, 2014
With reference to the cancellation of my policies, I have requested to cancel policies and return the policies documents to my assign relationship manager Rajiv Verma ( 09990833256 ) within a free lookout period, I am was allotted policy cancellation codes as mentioned below and told me I will be getting my money back on or before 1st September. Till today I have not heard anything from Maxlife, I call to their call-center and shocked to know that they have not processed my request to cancel the policies (and now the free look period is lapsed due to these delays). First of all the policies were...
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Max Life Insurance - Bonus amount is not received since last One & Half Year.

User
 JJLELE on Aug 28, 2014
I am having 2 policies of Max Life numbered 239975444/239975436. Previously, I was staying at Kolhapur & the abovesaid policies were bought in Kolhapur. Last year, Company had sent the cheques of Bonus to my address, but as I was outside of Kolhapur, the cheques went back. I came to know the fact on mail, hence I contacted Kolhapur Branch, but I could not get proper services. Hence contacted & visited your Pune Branch (Kothrud). There I understood, that some forms need to be filled. Hence I submitted all the forms alongwith the necessary cancelled cheques. The person sitting at Kothrud branch...
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Max Life Insurance - Free Look cancellation Policy no. 702803917 has not been processed and no refund received

User
 santosh.manek on Aug 23, 2014
I purchased policy no. 702803917 (dtd. 12/3/2014) of Max Life Insurance in the name of my daughter. Booking Agent : Axis Bank Ltd., Shakti Nagar, Delhi-7. The policy was received on 15/3/2014 & returned for cancellation on 18/3/2014 to the concerning officer at Axis Bank, Shakti Nagar Branch for which I've the acknowledgement receipt. Since then I am pursuing the matter with Max Life Insurance and Axis Bank. Till now, I haven't received my money back nor the reasons for detaining my money. And there is no reply from Max Life Insurance even. I've all the documents with me i.e acknowledgement...
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MaxLife Insurance - unable to retrieve pass word. Policy no. 876635186

User
 fizix on Aug 15, 2014
For the few days I have been trying to register my name in the customer portal. One suddenly it appeared on the screen that the my name was registered. The advised me to log in. I don't have pass word. Hence I tried retrieve the pass word. Now, there is a display on the screen stating that my e mail/customer id is not in the records. I am perplexed....
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Max Life Insurance - Free Look Cancellation amount not received from 1 month

User
 Shobhitkumar90 on Aug 13, 2014
Dear Sir I have a policy of max life insurance Policy no-258937382 in the name of Shobhit Kumar I am going to Max Life insurance GHAZIABAD office for FREE LOOK CANCELLATION. I am all document submit on 07.07.2014 at Ghaziabad Office but Funds/Amount not received till 13.08.2014 So, Please tell me status of Free Look of above mention Policy Thanking You SHOBHIT KUMAR 9910507697...
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Max Life Insurance - Fraud by max life insurance company in partnership with ic direct sales agency new delhi

User
 Kamal Rajpal on Aug 10, 2014
Hello,

This is to bring to your notice that I have been cheated by max life insurance company in partnership with IC Direct sales Agency from New Delhi.

Max Life Insurance Company's Executives used to call me and they sold me two insurance policies (Rs.30000 + Rs.25000) with additional benefit commitments, Like Dividend, money back every year and additional medical cover along with insurance. The policy numbers are 207847229(for Rs 30, 000) and 207804824(for Rs 25000).

They committed that I will start receiving these benefits with in 45-60 days...
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Max Life Insurance - Fraud by Max life Insurance in partnership with IC Direct Sales Agency

User
 Kamal Rajpal on Aug 10, 2014
Hello, This is to bring to your notice that i have been cheated by max life insurance company in partnership with IC Direct sales Agency from New Delhi. Max Life Insurance Company's Executives used to call me and they sold me two insurance policies (Rs.30000 + Rs.25000) with additional benefit commitments, Like Dividend, money back every year and additional medical cover along with insurance. The policy numbers are 207847229(for Rs 30, 000) and 207804824(for Rs 25000). They committed that i will start receiving these benefits with in 45-60 days from day i receive the policy papers. Along...
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