Max Life Insurance Customer Care
Max Life Insurance Co. Ltd.
Customer satisfaction rating: 26%
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298
COMPLAINTS

Max Life Insurance Customer Care

Max Life Insurance Co. Ltd.

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Address
Max House, 1 Dr. Jha Marg, Okhla
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 200 3383
[Online Term Plan Helpline]
10
7
1800 180 5577
[MTNL/BSNL]
2
1
1800 200 4006
[Axis Bank Helpline]
3
2
Phone:
Fax:

Additional info
Contact Form

Request-an-Agent

Office Locator

Corporate Office
Max Life Insurance Co. Ltd., 3rd, 11th & 12th Floor, DLF Square Building, Jacaranda Marg, DLF City Phase II, Gurgaon (Haryana) – 122002

Operation Center
Max Life Insurance Co. Ltd, Plot No. 90 - A Udyog Vihar, Sector 18, Gurgaon (Haryana) – 122015

For Life, Health & Group Claims
Max Life Insurance Company, Operations Center - 2nd Floor, 90A, Sector 18, Udyog Vihar, Gurgaon - 122001, India

For Cashless Benefit Claims
Paramount Health Services Pvt. Ltd., D-39, Okhla Industrial Area, Phase 1, Near D. D Motors, New Delhi - 110 020

Corporate Office
Max Life Insurance Co. Ltd., 3rd, 11th and 12th Floor, DLF Square Building, Jacaranda Marg, DLF City Phase II, Gurgaon (Haryana) – 122002

Operation Center
Max Life Insurance Co. Ltd, Plot No. 90-A Udyog Vihar, Sector 18, Gurgaon (Haryana) – 122015

View More Information...

Customer satisfaction rating
26%
Complaints
298
Responses
138
Resolved
55
So far so good - The company responded to our notifications and is working on resolving complaints.

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Max Life Insurance Customer Care related pictures (20)

Max Life Insurance Complaints & Reviews

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Max Life Insurance — Max life insurance company and agents are big cheater never do any insurance except lic

 rajesh_slg on May 27, 2016
Dear sir/madam,

Policy no:765520184
I had bought a life insurance policy of rs. 2 lac in 2009. The agent told me that i have to pay for 3 years and shall get the maturity after 10 years. Now the company is telling your policy is in holiday period and deducted charges from money which i paid, i am in big loss now. Also i came to know about mis-selling and cheating in this policy. The company is not taking any action.

My request to all just don't buy any private company insurance, all are big cheaters....
Complaint comments  Read comments [1]Complaint category Health & Life Insurance

Max Life Insurance Company Ltd — Mis-selling and unfair practices by the agent in policy no:883457897

 Bhawna Singla on May 27, 2016
Dear Sir/madam,
I had bought a life insurance policy of Rs. 1 lac in 2013 . The agent told me that I have to pay for 3 years and shall get the maturity after 5 years. Now the company has debited 4th year premium from my bank account. This is totally unfair and unethical. Even the same agent sold another policy of Rs 1 lac in 2013 which was cancelled by your Company in March 2016, only because of mis-selling by the agent. Now I also came to know about mis-selling and cheating in this policy also . The company is not taking any action in regards to grievances highlighted by me.
So...
Complaint comments  Read comments [2]Complaint category Insurance

Max Life Insurance — No change my nominee name

 pramod1981kumar on May 13, 2016
My max life policy no 889945200
Date of proposal 30-12-2015
Date of effective 25-01-2016
Client id - 2867634819
Holder name - pramod kumar
Mob no - 9358761903, 9927754393
Mailid-pramod218kumar@gmail.com

Ir my policy nominee name type on bond wrong name (Babita sain) but correct name (Babita saini)
And i call and again call 20-25 time and attached pan card, bank pass book again and again 10-15 time mail to online@maxlifeinsurance.com but not response max life company

Thaking you...
Complaint comments  Read comments [1]Complaint category Insurance

Max Life Insurance Co Ltd — Unfair and unethical business practices

 Vikas4040 on May 10, 2016
Respected All,
I bought two insurance investment plans of Max life insurance co ltd vide policy no's: 831778220, 831778238. The company never delivered the original policy bonds of these policies till date. Even the agent has done mis-selling and unfair business practices in these policies. I have all the evidences in documentary form with me. I have asked the company to cancel my policies under the free look period option of 15 days as the company failed to deliver the policy bonds. Even the company has already admitted over the email that they do not have any delivery proof available with...
Complaint comments  Read comments [2]Complaint category Insurance

Max Life Insurance — Death claim reference no.201312701032, policy no.880378203

 surya1981 on May 7, 2016
Dear sir
Consumer complaints

Sub:- clarifications on declined claim ref no. 201312701032 and policy no.880378203-reg.
I k. Swroopa rani

With reference to the above captioned subject and max life insurance letter dated 29th june, 2013. The diseased mr. Kavuluri suribabu had submitted proposal i. E. Policy vide no.880378203 by himself and consciously did answer the questions referred in your letter as” no”.
The reason mentioned in max life insurance letter for declined the claim was, that mr. Kavuluri suribabu was suffering from hiv and he undergone...
Complaint comments  Read comments [2]Complaint category Insurance

Max Life Insurance — Cheating and fooling clients to attract business

 Mohhish on May 2, 2016
Dear max life management team,

With a great hope as a youngster i started this policy in 2013. I paid 12000 and some odd figure every year. I know it's a small amount but that was my kick start to saving in life.
After 2 years i wanted to close this policy due to some personal reason i was in need of money then i was been told that i can only have this closed once i complete 3 years. Which i understood the terms and conditions and waited for 1 more year. Now this year when i went to close the policy without knowing the fact that some worst phase of the policy is still to...
Complaint comments  Read comments [2]Complaint category Insurance

Max Life Insurance — False selling insurance policy by max life insurance co.

 Lalit Charania on Apr 24, 2016
Chennel partner of max life insurance poicy, which is axis bank ltd.( peth road br. Nashik ) are false selling their policy to customer. At the time of selling policy they are showing 4-5 years old pemplet & by providing wrong information to customer they are selling their policy. When i compalint to max life insurance about this, then they said it is not under freedays so we cannot cancel it. Whereas it is under freedays....
Complaint comments  Read comments [5]Complaint category Insurance

Max Life Insurance — Fraud salesman - false promise and description about policy

 maneesh dwivedi on Apr 21, 2016
Sir, i am having one max life policy 877231209 (Max life life gain plus 20 participating plan) from dated 12-feb-2013.
Till date i have paid four (4) premium.
My complain is :-
(1) salesman told me that i need to pay only three consecutive years.
(2) salesman told that policy is medical insurance policy.
(3) salesman told that i can break policy any time after completion of three years and i will get more than i paid.
(4) salesman told that on completion of policy period of 20 years i will get definitely more than 2 lacs as he showed me by some calculations....
Complaint comments  Read comments [3]Complaint category Insurance

Max Life Insurance — Max life insurance policy no 854044799 [Resolved]

 kishore.b4 on Apr 21, 2016
Hi,

I paid the premium policy of 98500 pa for 3 years and now i am unable to continue with the policy due to financial reasons. My policy has lapsed now and i have not paid the premium since from last two years. Now i wanted to surrender the policy and would like to know the surrender value. Please tell me know the exact number instead of throwing some mathematics formulas and asking us to find the amount?

I see that for every time when we contact the customer care to know the surrender value, the amount is changing. Last year i was told different numbers like 160,...
Complaint comments  Read comments [3]Complaint category Insurance

Max Life Insurance — Non-stop calls and unethical behaviour of customer care [Resolved]

 Gunjan Sehgal on Apr 18, 2016
Hi,
This is gunjan. This complaint is for max life insurance delhi, few days back i was eating my premium online but due to some technical issue payment dint go through, but i tried again and i was able to made the payment. I think its been 7 days. I got the call that from mli that "looks like you need assistance" i said no the issue has been soughed out, but i think they cannot understand now from last 7 days after every 2 hrs they are calling me again and again for assistance which i just not required, unprofessional staff, very rude behaviour i am keep telling everyone that stop calling...
Complaint comments  Read comments [1]Complaint category Insurance

Max Life Insurance — Policy surrender request [Resolved]

 Rao Nitin on Apr 7, 2016
Dear sir,
This is to inform you that i nitin yadav had taken a policy from max life of policy no. 886885003 max life gain plus 20yr 6 pay plan.I want to surrender my policy.Due to financial problem and some personal problems. I asked customer care and max life branch several time but they do not helped me.Plz try to understand, i am in very big trouble, financial crisis, mom is also hospitalized due to kidney failure.I paid approx 50, 000 plus.Plz surrender my policy and give me balance amount.

Sir plz help me out to get my money as soon as possible.

Nitin yadav
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Policy return to adm - mohit mittal and richa [Resolved]

 vishal dhiman on Mar 30, 2016
Dear sir

I requested to you we all policy return to adm - mohit mittal and madam richa due to we are enable to sumbit the amount but till date no reply. Without my knowledge my policy raised by both . Plz close my policy and return money.
With in 15 days we return the policy to your good office. Plz support to us
Mohit and richa forcing to my wife. Need nesscsory action other wise i am going to consumer court
Policy need to return

Policy no- 108755257
2nd policy - 108737206

We already policy return to your office employee...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Max life insurance is a fraud [Resolved]

 ayush1025 on Mar 30, 2016
Dear team,

This mail is in reference to ticket no 16669069,

My name is ayush baheti i bought an policy from axis bank channel of max life insurance of 15000-/ premium on june 2014. At that moment i was employed after that i lost my job when my 2015 premium was pending i got a call from a representative from axis bank regarding the premium to be paid. I told him at i would be unable to pay your premium because i'm jobless and there were no fund in my balance.
And one day suddenly on 28 march 2016 my account got debited with the premium amount without any intimation.
Complaint comments  Read comments [3]Complaint category Insurance

MaxLife Insurance — Pension plan [Resolved]

 Aparna Srihari on Mar 30, 2016
This is regarding my policy number 708227616 that I hold with Maxlife.

On January 7th 2016, I received 2 calls from the mobile number - 9582015927 and on January 8th 2016, I received 5 calls from the same mobile number, from one Ms Riya Khanna, stating she is from Max Life Insurance.

She told me that my Policy due date was in March but that if I paid on 8th of Jan, I would get a 10% discount on the policy amount and I would need to pay only Rs. 100000. She said she would send me the NEFT details to which I would need to make the transfer.

Riya Khanna...
Complaint comments  Read comments [2]Complaint category Insurance

Max Life Insurance — Fraud my max life insurance [Resolved]

 ayush1025 on Mar 28, 2016
Dear Team;

My account has been debited without any prior intimation with the policy premium...my policy was in lapse since last year and i have entered into policy dated july 2014...i am not financially good and fund in my account was of third party...which you have deducted without my permission.

kindly do something about it as soon as possible.


policy no - 256569468

ayush baheti...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Tds deduction on nre account status - policy no. 876644634 [Resolved]

 nova joseph on Mar 22, 2016
I am an NRE in abroad employment. I am in the process of surrender my policy due to financial constraints. Surrender policy is almost completing and I got the SMS of NEFT for money transfer to my NRE account. but, the calculation I made as per the policy agreement is 30% penalty that I have considered. but, TDS of 20% is also deducted for not submitting PAN card instead of 2% of TDS. PAN card is not applicable for me since i maintain only NRE account and i have no Indian generated found. TDS is only for the income generated from Indian fund and it shall be a interest rate or a gain developed by...
Complaint comments  Read comments [1]Complaint category Tax Services

Max Life Insurance — Max life insurance pf withdrawal status [Resolved]

 krunal12345 on Mar 15, 2016
Dear,

I have worked with MLI from June 2014 to Sep 2015. I have sent all the necessary documents for PF withdrawal at the Corporate office in the month of February. Still i have no communication regarding my PF withdrawal status. Kindly help for the same....
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Policy no 469817472 [Resolved]

 nikesh kumar p jain on Mar 12, 2016
Resp sir
Complete given on 8 may 2008 to cancel my policy but the have been not cancelled the policy and not refund the amount
Mr rajeshji he is ceo or md of company
And the are have original bond also...
Complaint comments  Read comments [1]Complaint category Insurance

Max Life Insurance — Policy terminated without customer info [Resolved]

 santy6ft on Mar 11, 2016
My policy no. 372978866..I paid all premiums till I lost the original bond. I approached the srikakulam branch, they asked me to submit the affidavit..I submitted all the concerned document's immediately as my policy was active...but till date I didn't receive the bond..now after consulting the branch they were telling your policy is terminated..bond can't be issued and money can't be refunded... Poor show...as a customer I lost and cheated by unprofessional team of Max...kindly resolve my issue...
Complaint comments  Read comments [1]Complaint category Insurance

Max Life Insurance — Calls saying Policy money will be transfer to agent account [Resolved]

 Suneetha R on Mar 5, 2016
Dear Sir,

I have policy with max life insurance and i have paid 3 years also now suddenly people from insurance calling me and telling your money along with bonus will be transffed to agent account, when i asked for reason no replay they cut the call, i have register thee ticket but no info about it....
Complaint comments  Read comments [1]Complaint category Insurance

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