Max Life Insurance Customer Care

Max Life Insurance Customer Care

Max Life Insurance Co. Ltd.

Max House, 1 Dr. Jha Marg, Okhla
New Delhi
New Delhi District
India - 110020

Customer Care Phone Numbers and Contacts

1800 200 3383 [Online Term Plan Helpline]
1800 200 5577
1800 180 5577 [MTNL/BSNL]
1800 200 4006 [Axis Bank Helpline]
+91 11 2693 3610
+91 12 4415 9397
Contact Form


Office Locator

Corporate Office
Max Life Insurance Co. Ltd., 3rd, 11th & 12th Floor, DLF Square Building, Jacaranda Marg, DLF City Phase II, Gurgaon (Haryana) – 122002

Operation Center
View More Information...
Satisfactory Rating
So far so good - The company responded to our notifications and is working on resolving complaints.

Max Life Insurance related photos (18)

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Max Life Insurance Customer Care related pictures (18)

Max Life Insurance Complaints & Reviews

Max Life Insurance — Delaying refund and improper resolution

 suchit kulkarni on Feb 9, 2016
HI Support Team,

My policy number is 701059093 -ULIP balanced fund .I have raised multiple follow up complaints on customer care support in regards to my policy -Complaint number 16257146 .Each time they assured that resolution will be done .The provided resolution as money will be refunded exceptionally on my request and will be sent in form of cheque in 7working days .The request was to not allocate money deducted from my account as ECS towards my fund and instead refund it as I didnt get any communication of ECS deduction before deduction date 8-Jan-2016 .on Feb -5 representative...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Ecs procedure was on and policy termination has not been processed

 jigisha gajjar on Feb 9, 2016
I terminated my policy on 4 th feb and submitted all necessary documents at the same time and got a acknowledgement receipt also. On 8 the feb i cam to know about ecs deduction from my bank account towards Max. When i called on helpline today, they told that the policy is still active !

In Ahmadabad, Max office Rembrandt never pick phone line ! Very absurd !

This is not a complaint but one need to learn about the unprofessional behavior of Max Insurance ! I dont know if the procedure of cancellation is yet not started, how many days they will take to refund my amount...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Fraudulent activity by max life insurance executive

 sahadeb01 on Jan 28, 2016
Respected Sir/Madam,

It is with great regret that I am writing this letter to your as I want to bring to your kind notice the extreme trouble and inconvenience I have undergone due to your negligent services
I am Sahadeb Paramanik under service of Border security Force (MHA, Govt.of India) as an Assistant Sub Inspector (Radio Mechanic). On 2nd August 2014, your company executive Mr Nitin and Mr Ajit visited BSF Camp 52 BATALION Raisingh Nagar, Rajasthan and was lured to purchase Life Gain Premier 15 Yr 6 Pay insurance policy of your company by your representative. He informed...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Forced to unwanted insurance plan [Resolved]

 santy8359 on Jan 19, 2016
I want to buy mutual fund so I visited the Axis bank in Aurangabad maharashtra.discussing after agent he force to buy fast track super plan.In discussion he told that you can withraw amount after three years .when I search this policy on internet and got almost 35 pages information which clearly shows that this is not mutual fund.this is life insurance unit linked plan, which I didn't want.2)it shows policy holder can only withraw after 5 years.3) policy holder can only withraw partial amount.
my amount Rs 25008 on 15/1/2016 has been debited from my Axis bank accountfor proposal no 715882676.16/01/2016...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Policy cancelled by maxife but still no refund

 sachin_nan on Jan 18, 2016
My policy proposal is 889944724, payment done online, and after medical company has rejected proposal and mailed the reason for rejections also mentioned that amount will be refunded shortly, But still amount not refunded by the company. Dear Friends I suggest all of you do not go with such a fraud company, who is not giving the money back....
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Policy surrender

 naufal on Jan 13, 2016
I have started a policy with Max Life Insurance on 2012, (Policy # 849987318), and paid 4 years premium continuously approximately the total of Rs. 200, 548. Now I have decided to surrender my policy due to some personal financial issues. When I have requested the details of surrender value, I received the reply from Max Life Insurance saying that I will get back the amount of Rs.73, 053.40 only. What kind of refund this is... shocked &, frustrated after hearing this reply. Thanks,...
Complaint comments  Read comments [1]Complaint category Insurance

Max Life Insurance — Premature the policy

 mondal 123 on Jan 12, 2016
Dear sir, I am suman mondal, have a policy( no- 878448448). I already paid three premium, but i have to stop and premature the policy, so tell me how i get the police value in very quickly and how much amount i will receive....
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Max life partner plus limited pay endowment to age 75 plan

 singhjassi99 on Jan 11, 2016
Hi, I am holding the max life insurance policy number875118838 since Dec 2012. I have already paid 3 premiums of 50, 000 each. In last 3 years I never got any call from the company regarding the policy. I never received the statement in mail or hard copy. Now after 3 years, they call me everyday and ask me to remove the agent code from the policy, otherwise commission will be paid out to the agent from my bonus. This is absolute nonsense. Also, tired of all this, I now want to cancel the policy and they told me that the surrender value will be around 55, 000, though I have already paid 1, 50, 000...
Complaint comments  Read comments [1]Complaint category Insurance

Max Life Insurance — Requesting refund of premium paid through ECS

 Sam JW on Jan 7, 2016
Dear sir, I came to known that without my knowledge there is a Policy in our company in my name I didn't sign policy document and ecs form. Also didn't receive any policy document, phone calls, mail and msgs regarding the policy for the past 1yrs. But on 1 St January without any prior intimation through mail or msg my December month whole salary of Rs. 15272.27/-debted in my salary account. It's very hard to run my family without my salary. So I request you to refund my salary immediately. Also rectify the policy in my name with your company. Policy No: 262399066 Kindly refund my salary...
Complaint comments  Read comments [1]Complaint category Insurance

Max Life Insurance — Funds not reverse yet lying since 27 December 2015 [Resolved]

 Choudhary Pradeep on Jan 4, 2016
URGENT against the following debit entry the amount has not been credited to MAXLIFE account The amountof Rs 49949/- has not been reversed to my account yet. Please do the needful for reversal of the same or guide me accordingly. sir transaction was done on 27 october 2015 at Thane Bharat bank branch Kalyan Dt Thane state :maharashtra. ac holder name Shivam Tanna savings account....
Complaint comments  Read comments [1]Complaint category Insurance

Max Life Insurance — Cofliction of maturity amount [Resolved]

 joonmaina on Dec 24, 2015
Sir I have got 32, 500/- and going to get another 34, 770/- but I have already deposited total 77, 000-/(approx), moreover there is no bonus till date. So after investing 77, 000/- for long 11 years, I will get only 67, 000/- resulting a huge list. So please have a look upon the matter and inform me soon. my policy no-249499419 ph no-09864091884...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Stupid Mistake

 Jasmeet Dhir on Dec 23, 2015
This Company has so INEFFICIENT EMPLOYEES. They have mistaken typed by mothers name wrong on her policy and from last 7 years I'm chasing them to change it but nobody is listening. When I asked the guy who initially had all the commission from the insurance. Bhai abhi to main max ki taraf zada dhyan nahi deta. This was the reply given by the insurance agent, I'm presuming that he also took the dealer ship of Apollo now. Please someone help me to get my mother name changed as its a typing mistake. She will not be able to travel anywhere. But Seriously worst and disgusting service my MAX...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — About phone calls in regular interval & miss guiding from various nos

 Sonapp on Dec 23, 2015
Phone calls from Delhi NCR Name Pooja Sharma Ph No. 9540376359 saying that your Policy With Max life No. 466091600 is machured & if you will invest Rs 25, 000/- in other policy you will get rs 2, 25000/- Amt which will transfer in A/c This will happen in last month & again today the Name Rashmi Sharma Ph No 9069617176 saying the same. & miss guide me Sangita Parkhe Jalgaon MH...
Complaint comments  Read comments [1]Complaint category Insurance

Max Life Insurance — Cheating & fraud [Resolved]

 Rajendar Thakur on Dec 21, 2015
Policy Num# 854405420, Max Life Insurance. I personally went to the Hyderabad branch to take a policy. The representative sold the policy to me by telling few good things about the policy. I had paid premium for 3 years, and now came to know that what all he said is all fraud and nothing is true. Max Life is not ready to accept the blame and started using standard statements, that they will escalate and started telling that you have signed the document and agreed to our policy terms and conditions and all but not ready to compensate. In fact they said they will refund 1/3rd of premium paid so far...
Complaint comments  Read comments [1]Complaint category Insurance

Max Life Insurance — Max life insurance agent fraud

 Dishachheda on Dec 19, 2015
Hi this is Akash Chheda. One your agents has put a fauged signature on the application form and has started a policy under my name which I need to continue now for 6 years. I am going to complaint against this in the consumer court as this was highly unexpected. Such frauds need to be taught a lesson....
Complaint comments  Read comments [1]Complaint category Insurance

Max Life Insurance — Provident fund [Resolved]

 ganeshsemalti on Dec 17, 2015
Dear Sir, I am Ganesh Dutt, I worked in Max life insurance in year 2011, My Provident fund account number is PF-PN-11332-59221, I just want to inquire about my balance and how can I apply for withdrawal online ? With best regards, Ganesh Dutt 9818863799
Complaint comments  Read comments Complaint category Business & Finances

Max Life Insurance — Cheated money for issue of bonus for policy amount [Resolved]

 Nayan Mardi on Dec 16, 2015
Sir, This is Mr. Nayana Mardi complaining against tele cheating: 11 month back in December 2014, I received a call from saying
Maxlife Insurance Company ltd.BW-231 chamber No-3, Budh vihar Vijay nagar, Ghaziabad- 201009. Regarding offering bonus of life
insurance policy which have been done in 2010. The person murali manohar mishra, he told for that complete of 5-years they are
offering bonus of 24000/- for that I need to give a check of 7, 000/- as security deposit. The check he told me to write in
the name of "SUNSHINE SERVICES". I paid according to that....
Complaint comments  Read comments [2]Complaint category Insurance

Max Life Insurance — Lapsed policy [Resolved]

 ajitabhbiswas on Dec 11, 2015
I had Max Life Insurance, but due to some financial I surrender the policy. I had paid the amount of the policy. When Stopped the insurance payment I used to get calls from agents, you have lapsed your policy. I replied them I have some financial problem so I not able further policy amount. I have requested them to close my policy. I got assurance that you will not receive any call from us regarding the policies in future. But After a month agent called me & said me Why are you not paying the amount of your policy. So I explained the event to them & he OK no problem. But this problem did not stopped....
Complaint comments  Read comments [1]Complaint category Insurance

Max Life Insurance — Mis-sold the policy and duped my father. [Resolved]

 aarti_fishy on Dec 8, 2015
My name is Aarti Prajapati. I am complaining on behalf of my father who became a victim of mis-selling of the policy no 824801880, premium of which is 12000 per year. My father is not well-educated and cannot read/write English. Max Life sold the Whole Life participating policy to my father stating that he will be required to pay the premium till 5 years after which remaining premiums would be paid through bonus and my father wouldn’t have to pay from his pocket. My father was 55yrs when he took the policy. As explained by Max Life, the premium payment term was 5yrs, so my father planned for...
Complaint comments  Read comments [3]Complaint category Insurance

Max Life Insurance — Regarding amount of surrendering policy [Resolved]

 shrinevas on Dec 6, 2015
I had a max policy #872959358..I paying premium of 16750 for last 4years. Unfortunately because of financial problems i surrender the policy..I received amount of 6725 as my whole money..I dont know what these guys are paying..I aproched details regarding this at vijayawada office..They are saying 1st premium will be fully deducted..And the balance will be retuns at 30% interest..Ok fine 2 x 1600 =32000 and its interest 30% ..How much i have to get..I complainted regarding this they are saying one person is solving your issue..Same word from so many days..I dont know how many years i have to weight....
Complaint comments  Read comments [2]Complaint category Business & Finances

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