Max Life Insurance Customer Care
Max Life Insurance Co. Ltd.
Customer satisfaction rating: 35%
Submit a Complaint
375
COMPLAINTS

Max Life Insurance Customer Care

Max Life Insurance Co. Ltd.

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Address
Max House, 1 Dr. Jha Marg, Okhla
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
16
5
1800 200 3383
[Online Term Plan Helpline]
14
9
1800 180 5577
[MTNL/BSNL]
4
1
1800 200 4006
[Axis Bank Helpline]
4
4

Phone:

Fax:
Fax:
+91 12 4415 9397

Additional info
Corporate Office
Max Life Insurance Co. Ltd., 3rd, 11th & 12th Floor, DLF Square Building, Jacaranda Marg, DLF City Phase II, Gurgaon (Haryana) 122002

Operation Center
Max Life Insurance Co. Ltd, Plot No. 90 - A Udyog Vihar, Sector 18, Gurgaon (Haryana) 122015

For Life, Health & Group Claims
Max Life Insurance Company, Operations Center - 2nd Floor, 90A, Sector 18, Udyog Vihar, Gurgaon 122001

For Cashless Benefit Claims
Paramount Health Services Pvt. Ltd., D-39, Okhla Industrial Area, Phase 1, Near D. D Motors, New Delhi 110020

Corporate Office
Max Life Insurance Co. Ltd., 3rd, 11th and 12th Floor, DLF Square Building, Jacaranda Marg, DLF City Phase II, Gurgaon (Haryana) 122002

Operation Center
Max Life Insurance Co. Ltd, Plot No. 90-A Udyog Vihar, Sector 18, Gurgaon (Haryana) 122015

View More Information...

Customer satisfaction rating
35%
Complaints
375
Pending
205
Resolved
108
So far so good - The company responded to our notifications and is working on resolving complaints.

Max Life Insurance related photos (26)

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Max Life Insurance Customer Care related pictures (26)

Max Life Insurance Complaints & Reviews

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Max Life Insurance — Frauds Done in the Policy

 Parth Faldu on Dec 5, 2016
Hi All,

Policy number: 437154529
Name: Mansukhlal Faldu
Policy Issue Date: 31 March, 2007.

As per the Plan, We had to pay 3 Lakhs to complete this policy which we have already paid.

In the month of June 2015, Two of your Agents
1. Pritesh Patel (498471) Ph: 9426937199.
2. Dharmen Yadav Ph: 9662844555

This two people have misguided us and insured a wrong policy and made us to pay more money. And now when we call them, they start abusing and says do what ever you want to do i am not afraid.

This...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Non refund of amount of cancellation policy

 Hp Mishra on Dec 5, 2016
I Hara Prasad Mishra, applied for an insurance policy No. 406205914 earlier and the same has been cancelled on 09 Nov 16 as SMS received from Max Life. The amount has been credited to my account till date. Though I have physically contacted to the Axis bank representative as well as the agent of Max life Insurance at Sector-14 Gurgaon repeatedly, no action has been taken by them till date. They do not want to attend the queries and the attitude of the staff is quite pathetic. I request you to kindly initiate necessary action for crediting the amount Rs. 50000/- to my account....
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — About their non cooperation with agents

 NAGENDRA NAGABUSHAN on Dec 2, 2016
In the month of november i have joined as a advisor but from the concerned adm co operation regarding sending emails is very poor. Recently i came to know that the amount mentioned in the graphical representation is shown as guarenteed but from the head office we came to know that policy holder will get within that amount. At the time of joining they said that for your presence of 16 days in a month they will give stipend amount. But know they are telling if your code is active we will give. Please take the concerned action and i am claming the stipend amount + 12 times....
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Cancellation of policy no. 120764519

 ajaykumar766a on Dec 1, 2016
R/Sir,

I did not want to buy any policy, but your adviser given me the policy of Rs. 20000 Per year. I am very poor person and did not invest this amount.
I have received this policy on 19-09-2016 and I am submit this policy for cancellation on 04-10.2016.
As per talk on telephone your adviser said this policy does not cancel because of time bar.
So please cancel my this policy and refund in my account.

Thanks
Regards
Ajay Kumar
03915454907...
Complaint comments  Read comments Complaint category Other

Max Life Insurance — Wrong name and D.O.B

 Nikita Ghosh on Nov 29, 2016
Respected sir
This is to inform you that I Uttam Kumar Ghosh policy no 550361869 made on 25/11/2006 submitted documents was driving licence but they entered wrong name Uttam Ghosh and D.O.B 24/12/1969 correct is Uttam Kumar Ghosh, 24/12/1962.
They asked for affidavit I submitted now they want Nagar palika birth certificate which I don't have.I visited the office 5 times but they didn't turned up only troubled me.my complaint no is 17606106 date 29/11/2016.I am not satisfied with the people working in your office .I have my DL, ADAHAR CARD, PAN which I can submit for further correction.Please...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Complaint against Customer Care and Customer Care Executive

 Hiren@AHD on Nov 26, 2016
I called in Maxlife customer care department to find out the status of my father's policy as he was told in the branch that he already surrendered his policy and has already claimed his money that he'd invested. That's a big concern as he has not done so for the fact. I was already upset due to the branch service and then I landed to this guy Hari-Shankar. He was so irritating, immature and kiddish that he kept on asking questions to verify his details. I had already answered the three questions out of four he had correctly, still he wouldn't just let me know the status of my father's policy document....
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Information leakage spurious call

 Khushboo Malik on Nov 25, 2016
I recd a call from the number 011408397306 regarding my policy details. The person on the other line was a fraudster and was already aware of my policy details like policy no, Dob, and even my nominee.
Due date and amount.
How can the customer confidential details can be known to outside agency this is total negligence on Max side as customer data is leaked.

I am also filing a complaint in IRDA as well that customer confidential data is not safe in the hands of Max. Pls take this seriously and act accordingly with legal authority....
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Delay in the maturity payout for policy # 551003205

 Praveen Kushtagi on Nov 24, 2016
Hi,
I have a money back policy with maxlife (policy # 551003205), on 23rd nov my 2nd policy payout was suppose to be initiated by maxlife, and today i got the email stating that neft details are not clear, i have mail confirmation from maxlife dated 27th aug for accepting neft details and now when there is time to make payout they are raising issue, this is clear cheating and mal-practice from maxlife, i need maturity payment to be made on priority either by cheque or thru neft,

Regards,
Praveen...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Surrender policy terms

 rama818 on Nov 24, 2016
Hi all,

I have taken policy with maxlife. I paid earlier 2 years. Now i m not able topay the same due to economic conditions. When i called customer care executive he informed that you need to pay atleast 3 years. That means what i paid (Approx one lakh rupees) earlier gone away.

Please suggest how can i reclaim the amount

Policy details:878807270 and 879355030.

Regards,
Rama...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — To claim bonus of your hard earned money need to purchase a new policy of 50000

 Ongmud on Nov 22, 2016
I received a call from Max Life agent from Delhi stating that to receive bonus I need to open a new customer id paying amount as huge as 50, 000.This is since earlier two policies were via agents code. They told that agent is claiming for my bonus and to avoid this direct customer id with "MAX LIFE INSURANCE" needs to be created.

This is first time in my life that for claiming your own bonus need to pay amount of 50000 and creating a new customer id.
Something really fishy...fraud...
Before taking any max policy please be careful of all these clauses. It will...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — 858028921 policy number

 Samir Balaganur on Nov 21, 2016
Dear max life insurance customer care,

I want to surrender my policy no.858028921. I paid premiums for more than 3.7 years (Rs 165000), due to finance problem i wanted to surrender my policy and will not be able to continue the policy.

I called customer care but they told me that i'll get only rs 65000 which was very shocking to me. I do not want any bonus from the company. All i need is the money i have paid till date is returned to me without any deduction.

I have paid all the premiums in time for more than 3.7 years and will not be able to pay further...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Refunds

 Rgmishra31@gmail.com on Nov 20, 2016
Dear sir,
My self to govind mishra with policy no 701159709 max life insurance. I had submitted policy for cancellations at gwalior branch more to mr sanjeev mishra on dated 26 aug but still not refund in my account. I had loss nb my job and due old age me and my wife both are suffering with bad health and need urgent money so i am requesting you please refund my money to my account immediately....
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Deactivate my all credit card updated

 karthikeyansvc on Nov 19, 2016
My policy number : 5880336605..
My name : g. Karthikeyan

Please deactivate my all credit cards updation from your record... Further u don't want to try payment from my credit card for next premium...

I send below screen shot that u tried payment without my knowledge...

Deactivate my all credit card updation...

With regards,

G. Karthikeyan
7871722280...
Complaint comments  Read comments Complaint category Credit Cards

Max Life Insurance — Could not receive policy payment receipt

 lukendra kumar on Nov 17, 2016
Policies No-804901650 & 804160653.kindly mail me ®ister my mail I'd as-kumarlukendra#gmail.com...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Very low surrender value

 Velujeeva on Nov 17, 2016
Dear max life insurance customer care,
I want to surrender my policy no.866874985. I paid premiums for 5 years (Rs24000 per year), but now i am unable to continue the policy. Im in need of urgent money due to personal reasons.
I called customer care but they told me that i'll get only rs40800 something thats very shocking.
I've paid over rs1.06 lakhs & what i get is a big loss.
Please help me in getting my money back with minimum loss.
Yours truly.
Velmurugan...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Max Life Insurance Policy Termination Against Rules and Company Not taking any action [Resolved]

 shakuntala devi 01 on Nov 14, 2016
Max Life Insurance — Policy Termination Against Rules and Company Not taking any action

SHAKUNTALA DEVI Submit a Complaint
I took Max Life Insurance Policy in APRIL 2009 . I paid all premiums during my policy.
Despite it is written in many places in the Rule booklet provided by Max Life insurance company that Policy will be terminated only when Fund Value is less than single ATP they have terminated policy with the false statement that Fund Value minus Surrender Charges should not be less than single ATP.

After deducting surrender charges they are...
Complaint comments  Read comments [2]Complaint category Insurance

Max Life Insurance — Payment receipt on my email

 ritesh suthar on Nov 13, 2016
Please sand me online payment receipt my policy no 832269849.
Email address = er.ritesh9@gmail.com...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Max policy number 590038972

 Vinoth281185 on Nov 7, 2016
Dear Max Life,

I am policy holder in Max under Policy number 590038972.Paying premium of Rs.25, 600/- (Twenty five thousand six hundred) per year.
Total premium period: 6 years.
Paid so far: 4 Years.
Total amount paid: Rs.10, 2400 (one Lac plus).
Now i have contacted the customer care about surrendering, and asked the refund amount i will get.
They are simply telling that, i will get Rs.42, 000/- only.
Which means Rs.60, 000 are getting deducted. This seems like cheating the customer.
Please reply back with solution.

Vinoth
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Fraud by selling policy by misrepresenting. [Resolved]

 Akshay 70 on Oct 31, 2016
A big fraud has been done by max life insurance with me . The company is doing fraud with so many people every day . At the time of selling policy i was told something else .my policy guidlines were told to me differently . While what i recieve in my booklet was all different. The sales team, advisor of the company misrepresent their policy and make customers fall in their plan. I wish that strict action is needed against the company and thefty penalities should be implied on the company max life insurance ....
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Pf & settlements [Resolved]

 Mahendra Gawas on Oct 31, 2016
Sir,
I have worked as a max life insurance customer advisor from april 2012 to sept 2012, during my tenure, i have spent my own money for training at delhi travels exps, rooms booking & travels in mumbai, have submitted all documents with senior officers approval to head office, as i left the service and they accepted my resignation too, they have not settled any due,
Company is not providing service to their employee how they will served their clints?

Regards
Mahendra gawas
0255...
Complaint comments  Read comments [1]Complaint category Insurance

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