Max Life Insurance Customer Care
Max Life Insurance Co. Ltd.
Customer satisfaction rating: 28%
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310
COMPLAINTS

Max Life Insurance Customer Care

Max Life Insurance Co. Ltd.

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Address
Max House, 1 Dr. Jha Marg, Okhla
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
7
2
1800 200 3383
[Online Term Plan Helpline]
11
8
1800 180 5577
[MTNL/BSNL]
3
1
1800 200 4006
[Axis Bank Helpline]
3
2

Phone:


Additional info
Contact Form

Request-an-Agent

Office Locator

Corporate Office
Max Life Insurance Co. Ltd., 3rd, 11th & 12th Floor, DLF Square Building, Jacaranda Marg, DLF City Phase II, Gurgaon (Haryana) – 122002

Operation Center
Max Life Insurance Co. Ltd, Plot No. 90 - A Udyog Vihar, Sector 18, Gurgaon (Haryana) – 122015

For Life, Health & Group Claims
Max Life Insurance Company, Operations Center - 2nd Floor, 90A, Sector 18, Udyog Vihar, Gurgaon - 122001, India

For Cashless Benefit Claims
Paramount Health Services Pvt. Ltd., D-39, Okhla Industrial Area, Phase 1, Near D. D Motors, New Delhi - 110 020

Corporate Office
Max Life Insurance Co. Ltd., 3rd, 11th and 12th Floor, DLF Square Building, Jacaranda Marg, DLF City Phase II, Gurgaon (Haryana) – 122002

Operation Center
Max Life Insurance Co. Ltd, Plot No. 90-A Udyog Vihar, Sector 18, Gurgaon (Haryana) – 122015

View More Information...

Customer satisfaction rating
28%
Complaints
310
Pending
149
Resolved
67
So far so good - The company responded to our notifications and is working on resolving complaints.

Max Life Insurance related photos (20)

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Max Life Insurance Customer Care related pictures (20)

Max Life Insurance Complaints & Reviews

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Max Life Insurance — Complaint regarding Life Gain Plus 20 Participating Plan Policy

 Vikas Chander 25 on Jul 29, 2016
I have taken this MAX policy (860170323) in March 2012 thru Axis. I have so far deposited 5 annual premiums of Rs. 40000 yearly. Due to some financial crisis, I planned to surrender this policy. When I reached out to customer care, they told me that if I surrender the policy I will only get 30% of last 4 premiums submitted. It is shocking to know that MAX is going deduct almost 75% of the total premium deposited. This is FRAUD. Even if one put his money in savings account, the money will grow but in this plan, it is depreciating badly.
Now comes the information shared by the agent while selling...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Insurance

 kishore salunke on Jul 22, 2016
I had a policy of maxlife which was dure for premium i got reminder for tha from the main branch they asked to to pay 40000 Rs. which i paid but ispite of renewing my policy i was given new policy by forging my signature after complaining i was asked to provide specimen signature verified by my bank after providing they accepted that signature forging has been done and coolly asked me to fill policy cancelatin form and surronder the policy but refuged to pay the money...
Complaint comments  Read comments [1]Complaint category Insurance

Max Life Insurance — PF withdrawal

 manish75498 on Jul 21, 2016
Dear Sir/Madam,
With regards I want to say that My name is Manish Kumar and I was employee of Max newyork life with emp code DEL 3337 for the period of March 2010 to Oct 2011, I have resigned the job but I was not able to withdraw my Pf amount because pf no allotted to me does not show in epfo services, I want to know the pf amount for my pf no.

So kindly guide me what is exactly establishment code and region of my pf no so that I can process my pf withdrawl.

Regards
Manish Kumar...
Complaint comments  Read comments [1]Complaint category Insurance

Max Life Insurance — Allotted two policies and a longest period for premium without my consent

 sckushwaha on Jul 12, 2016
Pl take ref. Of policy no 275039949 and 258502509 in name of asha kushwaha.
I had paid a single premium rs. 100000 by cheque no 066272 on 06-05-2015 but received two separate policies. When i paid single premium cheque, why i had allotted two different policies?
Again second objection is, my husband will retire on 31 dec, 1920. Then how can i pay further premium. I am unknown about 12 or 15 years or premium. Your officers not informed me about such a long premium period.
I request to you pl. Change my policies premium period and only allowed 5 premiums.
I you do so,...
Complaint comments  Read comments [1]Complaint category Insurance

Max Life Insurance — Complaint against agent and manager of sabarkantha

 Suthar Himanshu S on Jul 8, 2016
में आपकी compeny के adviser or manager दोनों के अगेंस्ट complain करने जा रहा हु। आपके adviser ने और मेनेजर ने मिलकर मेरी पालिसी के पैसे confirmation के बिना पालिसी रजिस्टर कर दी और आज मुझसे व्याज के साथ पैसे मागकर परेशान कर रहे है। आज से में हर दिन सोशल मीडिया पे इस हरकत...
Complaint comments  Read comments [1]Complaint category Insurance

Max Life Insurance — Debiting quarterly amount twice

 Habara Nagarajarao on Jul 6, 2016
My policy no is 260822713
my name is H Nagaraja rao

actually i got sms from max life insurance that i can pay online policy amount of Rs 4076.19/-, so i paid this amount through online on 04.07.2016

but again i got sms after the day that policy amount of rs 4076.19 is going to be debited on 08.07.2016.

hence if my amount has been debited twice plz refund the amount....
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Policy no.848811204 - surrender of policy

 sai jayavelu on Jun 27, 2016
I wish to bring to your notice the following grievances on my surrendered policy no.848811204 at anna nagar, branch, chennai.
My name is r. Jayavelu, and i am from chennai. I have a policy with max new york which was taken in 13.6.2011 and the policy number is 848811204.

The complaint on them is i had payed 3 years premium of 10, 000/- i. E 10, 000 per annum for 3 years. Dur to unavoidable circumstances i could not continue the policy. Today i have surrendered my said policy, and asked about my fund value and they told me that it is 30, 000 but when i asked them to surrender...
Complaint comments  Read comments [1]Complaint category Insurance

Max Life Insurance — Complaint against caller from max new york [Resolved]

 Dr. Anup Sahu on Jun 16, 2016
I received a call from Max Life from no 9212777408 at 3.16pm today . She told her name as Sonia and she was very irrelevant and rude . When asked to be precise she abused and threatened me that I will not get the money and she will cancell the policy. She refused to tell the full name.Then I got another call from 9212999887 from a male who did not reveal his name and abused me furthur more on behalf of Sonia.Please take proper actions against these people who are tarnishing the image and reputation of your company. Hope to have a positive reply.
A Policy Holder...
Complaint comments  Read comments [7]Complaint category Insurance

Max Life Insurance — Your agent misgide me and chiting with me [Resolved]

 Abhijit Das(tipu) on Jun 16, 2016
Before 5years i gone to axis bank for 200000rsfixed deposite.but your agent told me that why you go for fd, you come with me i will give you a master plan you will get mucch mony about 500000after 5years, now you have to pay only 50000rupeesafter one years you have to pay same amount next year you pay same amount total 3times you will pay 150000and after 5years you get 500000rupees And Axis Bank will responce to pay, but when go to tha bank with all my documents bank told me now you want to withdro your bond you will get only 75000.that policy is fixed for 25years.some boby misgude you.now that...
Complaint comments  Read comments [2]Complaint category Airlines

Max Life Insurance — Very less refund amount [Resolved]

 renu yadav5 on Jun 14, 2016
Hi, i am renu from gurgaon. I have a policy with max with was taken in 2011 (Policy no. 573138765) i have paid 3 premiums i. E. 50000*3= 150000/-. Now i want to surrender this policy, when i talked to max's customer care executive she told me that i will be getting only rs. 16000/-. Which i think is very less. Kindly suggest how can i get the maximum amount....
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Delay in processing of term policy application [Resolved]

 rodricks.ashish@gmail.com on Jun 11, 2016
Dear sir/ madam,
I have submitted a cheque for a term policy plan to mr. Viddesh at panaji office, goa in march 2016 and underwent medical tests for the same in march 2016. A month later, i was then informed to come to the office to fill a back pain questionnaire, which i did promptly.
However, there was no further communication and when my agent contacted the office on his accord in june 2016, he was informed that my term policy cannot be considered for the previous financial year. Mr. Viddesh informed me to resubmit a cheque for the new financial year. This delay in service and...
Complaint comments  Read comments Complaint category Insurance

MaxLife Insurance — Please help me get my money back from max life!! [Resolved]

 Saiam Hasan on Jun 11, 2016
Dear sir madam,

Dear sir/madam,

I have taken a third party insurance from exide life (Policy number - 03343878). Prior to this i had a policy running in maxlife insurance (Policy number - 874931405). During this transition phase from maxlife to exide, max life held my account... And i was asked to contact max life as soon as i receive my policy papers from exide so that max can transfer my money to me... But this is really sad unfortunate and disheartening... That even after so much of follow up... I am unable to get my money back!!

I would be really...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Max life insurance company and agents are big cheater never do any insurance except lic [Resolved]

 rajesh_slg on May 27, 2016
Dear sir/madam,

Policy no:765520184
I had bought a life insurance policy of rs. 2 lac in 2009. The agent told me that i have to pay for 3 years and shall get the maturity after 10 years. Now the company is telling your policy is in holiday period and deducted charges from money which i paid, i am in big loss now. Also i came to know about mis-selling and cheating in this policy. The company is not taking any action.

My request to all just don't buy any private company insurance, all are big cheaters....
Complaint comments  Read comments [1]Complaint category Health & Life Insurance

Max Life Insurance Company Ltd — Mis-selling and unfair practices by the agent in policy no:883457897 [Resolved]

 Bhawna Singla on May 27, 2016
Dear Sir/madam,
I had bought a life insurance policy of Rs. 1 lac in 2013 . The agent told me that I have to pay for 3 years and shall get the maturity after 5 years. Now the company has debited 4th year premium from my bank account. This is totally unfair and unethical. Even the same agent sold another policy of Rs 1 lac in 2013 which was cancelled by your Company in March 2016, only because of mis-selling by the agent. Now I also came to know about mis-selling and cheating in this policy also . The company is not taking any action in regards to grievances highlighted by me.
So...
Complaint comments  Read comments [8]Complaint category Insurance

Max Life Insurance — No change my nominee name [Resolved]

 pramod1981kumar on May 13, 2016
My max life policy no 889945200
Date of proposal 30-12-2015
Date of effective 25-01-2016
Client id - 2867634819
Holder name - pramod kumar
Mob no - 9358761903, 9927754393
Mailid-pramod218kumar@gmail.com

Ir my policy nominee name type on bond wrong name (Babita sain) but correct name (Babita saini)
And i call and again call 20-25 time and attached pan card, bank pass book again and again 10-15 time mail to online@maxlifeinsurance.com but not response max life company

Thaking you...
Complaint comments  Read comments [1]Complaint category Insurance

Max Life Insurance Co Ltd — Unfair and unethical business practices

 Vikas4040 on May 10, 2016
Respected All,
I bought two insurance investment plans of Max life insurance co ltd vide policy no's: 831778220, 831778238. The company never delivered the original policy bonds of these policies till date. Even the agent has done mis-selling and unfair business practices in these policies. I have all the evidences in documentary form with me. I have asked the company to cancel my policies under the free look period option of 15 days as the company failed to deliver the policy bonds. Even the company has already admitted over the email that they do not have any delivery proof available with...
Complaint comments  Read comments [2]Complaint category Insurance

Max Life Insurance — Death claim reference no.201312701032, policy no.880378203 [Resolved]

 surya1981 on May 7, 2016
Dear sir
Consumer complaints

Sub:- clarifications on declined claim ref no. 201312701032 and policy no.880378203-reg.
I k. Swroopa rani

With reference to the above captioned subject and max life insurance letter dated 29th june, 2013. The diseased mr. Kavuluri suribabu had submitted proposal i. E. Policy vide no.880378203 by himself and consciously did answer the questions referred in your letter as” no”.
The reason mentioned in max life insurance letter for declined the claim was, that mr. Kavuluri suribabu was suffering from hiv and he undergone...
Complaint comments  Read comments [6]Complaint category Insurance

Max Life Insurance — Cheating and fooling clients to attract business [Resolved]

 Mohhish on May 2, 2016
Dear max life management team,

With a great hope as a youngster i started this policy in 2013. I paid 12000 and some odd figure every year. I know it's a small amount but that was my kick start to saving in life.
After 2 years i wanted to close this policy due to some personal reason i was in need of money then i was been told that i can only have this closed once i complete 3 years. Which i understood the terms and conditions and waited for 1 more year. Now this year when i went to close the policy without knowing the fact that some worst phase of the policy is still to...
Complaint comments  Read comments [2]Complaint category Insurance

Max Life Insurance — False selling insurance policy by max life insurance co. [Resolved]

 Lalit Charania on Apr 24, 2016
Chennel partner of max life insurance poicy, which is axis bank ltd.( peth road br. Nashik ) are false selling their policy to customer. At the time of selling policy they are showing 4-5 years old pemplet & by providing wrong information to customer they are selling their policy. When i compalint to max life insurance about this, then they said it is not under freedays so we cannot cancel it. Whereas it is under freedays....
Complaint comments  Read comments [5]Complaint category Insurance

Max Life Insurance — Fraud salesman - false promise and description about policy [Resolved]

 maneesh dwivedi on Apr 21, 2016
Sir, i am having one max life policy 877231209 (Max life life gain plus 20 participating plan) from dated 12-feb-2013.
Till date i have paid four (4) premium.
My complain is :-
(1) salesman told me that i need to pay only three consecutive years.
(2) salesman told that policy is medical insurance policy.
(3) salesman told that i can break policy any time after completion of three years and i will get more than i paid.
(4) salesman told that on completion of policy period of 20 years i will get definitely more than 2 lacs as he showed me by some calculations....
Complaint comments  Read comments [3]Complaint category Insurance

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