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Maxnewyorklife Insurance - Unable to login to customer portal

 
4 Reviews
User
  chs8788 on Jan 5, 2013
Hello,
I am unable to login to the customer portal of max insurance site for last 1.5 years
i have a valid user id and password but every time i click on submit i get an error
"Response.Textlength is null or not an object".10300998
I have mail the service.helpdesk@maxlifeinsurance.com number of times but did not any satsifactory reply.
the just send standard reply with steps on how to register
i think they are not even reading the mails
Complaint no: 10300998
employee name Karuna Tewari
please provide any help.
Chetan
7702909991

Unable to login to customer portal

Complaint comments 3 Comments     Updated:
Resolve this Complaint  

Comments

N Jan 8, 2013 by
User
MNYL  
 
Dear Chetan,

We would request you to please share your client id and policy number to help us resolve your query. You may also send the required details at care@maxlifeinsurance.com


Regards.
Max Life Insurance
N Jan 24, 2013 by
User
chs8788  
 
I have already shared the policy and client not to the email address care@maxlifeinsurance.com and the complain is STILL not resolved..
Since these are confidential so you can mail me at chs8788@yahoo.com and get the details.
Update:
I have been following is up for the last three weeks but the problem still persist
regards,
Chetan
7702909991
N Jan 28, 2013 by
User
chs8788  
 
The problem is now resolved by rajesh of customer service dept at max.
Thanks a ton

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    Maxnewyorklife Insurance - Unable to login to customer portal