[Resolved]  Maxx Mobile — WARRANTY REPLACEMENT

Address:

South 24 Parganas, West Bengal

Dear Sir
Most regretfully I would like to inform you that i purchased Maxx mobile model MX 463 bearing IMEI NO [protected] SL.NO DMO[protected] , was purchased from M/s S . H. MUMTAZUDDIN TIMES ( P ) LTD VIDE TAX INVOICE NO 35329 DTD . 29.10.2009 , WHICH WAS WARRATY WITH ONE YEAR .

ON 5.10.2010 MORNING i FOUND THAT ITS KEYPAD ONLY NOT WORKING , AND AS PER THE SHOPS GUIDELINE I WENT TO YOUR AUTHORISED SERVICE CENTER M/S SNEHA COMMUNICATION .ADD. 126/B , DIAMOND HARBOUR ROAD , KOLKATA - 700060.
Initially they claimed that it is a Liquid Damage and if the keypad replaced it will be OK and I have to pay Rs. 350/- for it , I agreed but even after changing the keypad the problem remain unsolved .
Then they told that I have to send it to the Maxx service for further checking and repair .
Even after repeated phone calls they never picked up the call ( appears to be a faulse no ) and now they returned my phone with a comments that company told this is beyind repair .And they even not handed over me any documentary proof for that indicateded that MAXX company has regreated any sort of repairing .
My question is that if Maxx company cannot repair the same which is under warranty it is their moral responsibilty to replace the set with a new one ( Am also working for a multinational Chinese company for last four years and in as a service head of few eastern regional states ) . Please look into the matter very seriously and arrange replacement of the handset immedietly .
Thanks & Regards
Sudip Chakraborty
SANY HEAVY INDUSTRY INDIA PVT LTD
337, LASKARHAT
171, PICNIC GARDEN ROAD
KOLKATA-700039
Tel: +[protected] O )
Fax: +[protected]
Mobile: +91 [protected]
E-mail: [protected]@gmail.com
Website: www.sany.com.cn

RES. 8/ 3, BIREN ROY ROAD (WEST )
KOLKATA - 700008
[protected] R )
COPY TO . CONSUMER FORUM