Maxx Mobile — Faulty Handset : MAX 475 (Within 5 months > 30 days in dead condition & lying with Service Center)

Address:

Mumbai City, Maharashtra

Service center name : max kom
Receipt no: 057850
IMEI : [protected]
Handset : MAX 475

Due to some technical problem i have shown this mobile to thane service center on 16th july10,
They have reported that it is in dead condition & they have to keep it for servicing at more than a week day.

Again same problem crop up on 12th August,10. Till today i haven't received it back.

With due respect to Maxx Mobile organization, I am compelled to express my agony in purchasing a handset from Maxx array of products.

On 3rd Sep I have been told by Service center (thane) executive that handset is ready.
On9th Sep I called from Service center regarding handset status, she replied it is not yet get repaired & they are not sure when it will be completed.

I have informed this to customer executive (MAX) who inturn replied to visit service center.
I can not waste my time to visit service center frequently. When i ask about replacement of handset
support desk told that it is not possible & customer have all the rights to go to consumer court

I personally believe I have been deceived by MAX which force me to take further legal action.I have to put forward my grievance to the legal authorities for further advice and action ...

I preferred now replacement of the handset. Please do the needful

Mangesh Shinde
[protected]