[Resolved]  Mcdonald — Arrogant customer service – Anand Arbali

Address:

Pune, Maharashtra

Hi,

This is regarding a very arrogant customer service from the McDonald Hinjewadi outlet. Anand Arbali who mentioned that he was the manager of the outlet was very arrogant while one of the guy at the counter (Dyanesh Crew Id: 11) was taking our order. My family was excited to try the Shrek meal and we were looking for the options to club it with some single burgers. It seems that the ice-cream vending machine was not working and we were looking for a substitute of the same. While Dyanesh was still explaining us with probable options and confirming our order, Anand (VERY ARRONGANTLY) interrupted stating he is NOT offering any Shrek meal to us. This took us by surprise and we asked why is he behaving in this way when we are having the order On. He said that we cannot get Shrek meal, while we could hear the next counter stilling ringing for the same menu. Anand was very rude in-front of my whole family as if stating that we would not get any food out there. I demanded to talk to the manager and he stated that he was the manager and he has got the ultimate power. He said that all his superiors knew about the vending machine issues and it doesn’t matter whom I complain to. He gave me his number,[protected]again VERY ARRONGANTLY). I demanded for his employee ID or his Crew Id to which he opposed stating that he does not have it.

I then requested Dyanesh that my order was On and I should get it (I don’t care about the ice-cream), to which he agreed.

Believe me; I have always considered McDonalds to be a very courteous and customer friendly place. Back in the US, UK or here in India, it has been our favorite place to go, be it a quick bite or a heavy meal. I always rated MD’s above the Yum Brands, Dominos or the Subway; but NOT anymore.

I would like to make an official complaint against the in-appropriate service by McDonald Hinjewadi. I want to see some action from you guys to make sure that your team provides better customer service which is important for your business. I will share my experience with-in my corporate and family circle. Let me see what you guys come up with. I will be expecting a quick response. Thanks,

Order Details:
INV#[protected]
REG 11-23/05/2010 14:22:15

Regards,
Kiran N.
[protected]