[Resolved] Mega Cabs, New Delhi — Deficiency in Service | |||
Dear Sir/Madam, I had booked a Mega cab on 27 May, 2012 for 8 hrs at about 6:40 am from my mobile [protected] to report at New Delhi railway stn at 10:30 am. I made it clear while booking cab that I was in Delhi for short period returning by evening Shatabdi dep 5:15 pm. I stressed the need for punctuality and told your representative to have car parked at stn (for which I stressed that I will pay parking charges) so that I can leave the stn promptly at 10:30 am. I made calls to driver/your call centre on train arrival at 10:15 onwards. More than dozen calls. I was fed lies galore that car will report in 2 minutes/5minutes etc etc. Having made a fool of myself calling and waiting in the sun, I telephoned your call centre that perforce I am hiring another car which I did at 10:50 am. I asked your call centre to put me through your Manager – was told I will be called back in two minutes. But no one called. I again called – was put on hold infinitely long – got disconnected. YOUR TWO MINUTES means something else which I cannot understand. What is your explanation – when I am paying for 8 hrs. why the car was not there when I asked for and you agreed. On hearing from you I will decide next course of action. Since filing copmlaint with Mega Cabs, New Delhi, I have sent two reminders without any response. SSKahlon Chandigarh. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
Add a Comment | |||
53%
Complaints
140
Pending
0
Resolved
74
View all 140 Mega Cabs reviews & complaints
+91 11 4151 6171
261, Ground Floor, Okhla Phase III, New Delhi, Delhi, India - 110020
View all Mega Cabs contact information
Post your Comment